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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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When ordering parts for a business keep in mind that shipping and delivery may take a week or longer, this is not going to speed up production and process your customers repairs in a timely manner!
I have been searching high and low for the parts I need due to the age of my motor. I was able to find them on your sight at a very great price. In less than a week I had my parts. You kept me informed the whole time.
Dean H.
Simple parts that took 2 weeks to get. Next time I'll double check on in stock material before I order.
A great transaction, already installed the part. Motor is running prefect now.
Easy ordering and good prices. Web site is easy to navigate
Always a on point boating supply store,
I order from NJ, and its not because i like the weather down there.
Order came as inspected and had ordered last summer too and will order more when needed
Great experience. Easy to find, order and ship. No complaints here!
Received item quickly. Had correct amount of quantities and all items were as described.
Order delivered in a timely fashion, still awaiting product review when given to my daughter for her birthday.
All parts needed to conduct your 300 hour maintenance… watch YouTube university and save yourself about $1000 worth of labor.
Everything arrived as described. Shipping was not quick but I did not choose expediated shipping as I did not need the parts quickly.
Part order went smooth.
Just waiting for ups to deliver was the only hard part
The parts selection process and service are both very good. The website is lacking info/misleading and makes no mention of parts not being on the shelf and needing to be ordered from a manufacturer before it will ship.
Hello Mark,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We do sincerely apologize for any inconvenience or confusion or frustration. I see that you place the order on a Saturday from your location, outside of business hours. I am sorry to hear the part you purchased is incorrect. We do have schematics among other easy-to-access parts categories to help you find the correct part. We would have to help you find what it is you need. If you have questions or concerns regarding this or any order please call us at 888-625-5460, or email us at [email protected].
We thank you again for your feedback. Have a great Day!
Kindest regards,
Easy process. They had what I was looking for. Highly recommend!
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. We apologize for the inconvenience and delay. While we try our best to ship the same business day, regretfully we were not able to get your order out for three days as we were behind due to a combination of inventory and high volume due to the start of the boating season. We have since resumed our normal delivery times. If you have any questions regarding this or any order feel free to reach out as we are always here for you. Thank you again for your feedback.
Kind regards!