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PartSelect

3.2

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PartSelect Reviews Summary

PartSelect has a rating of 3.2 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
408
value
493
shipping
502
returns
117
quality
468
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District of Columbia
1 review
0 helpful votes
Follow Georgianna H.
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Have been searching for a replacement refrigerator veggie bin which was unsuccessful until I ran across PartSelect.com. The customer service rep was extremely helpful in getting me the part that I needed within a couple of days and the part fits perfectly. Thanks PartSelect!

Date of experience: March 30, 2023
Arizona
1 review
0 helpful votes
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Awesome company
March 30, 2023

I thought maybe I could find the parts for my stove so I Googled it (as our teenagers say) and found this company. Super easy and quick shipping. Go with these guys, you will be pleased.

Date of experience: March 29, 2023
New York
1 review
0 helpful votes
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Pretty clear they do not update their website for items they no longer have or have access to. Customer service is terrible as you basically can not talk to a real person. Will be interesting to see if and when they refund my PayPal money for the part I ordered. Lesson learned.

Date of experience: March 29, 2023
Texas
1 review
0 helpful votes
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No response
March 23, 2023

I submitted a review/summary of my experience with the 1st (and only) part I ordered. It was the right part, but was 3x the cost of where I could get it other places, and it did not correct the problem.

Sent a review. Received no response. And now I get another survey asking me again how did you perform. This review is a little more critical than the first. If you ask for my feedback and I share a frustration, I would be OK if you responded. So much for these auto generated surveys.

Date of experience: March 23, 2023
South Dakota
1 review
0 helpful votes
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Dishwasher Latch Repair
March 23, 2023

My dishwasher started making a beeping noise and displayed flashing lights when I tried to shut the door. I googled repair options and came across Partselect.com. The site identified common problems and showed a video of how to replace the door sensor. I bought the replacement, it arrived quickly, and rewatched the repair video. Followed it to a tee, and guess what? Yep, it worked like a charm. I hope my appliances stay "healthy", but if not Partselect.com is my go to site!

Date of experience: March 22, 2023
Oregon
1 review
0 helpful votes
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The water dispenser on our fridge stopped working. I researched what the problem was ordered my parts from PartSelect and in 3 days the correct parts arrived and I was able to repair our water dispenser.

Date of experience: March 17, 2023
Missouri
3 reviews
0 helpful votes
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Misleading parts description.
March 17, 2023

Ordered a start/stop button for my GE Washing Machine. It is specifically listed as the (part number) START/STOP BUTTON. What I got was the rubber dust cover for the actual start/stop button. Paid $18.80 for the button, $9.25 for shipping, and $2.53 for tax, for a total of $30.58. Called customer service and was told that I got what I ordered. To get what I need is apparently the complete control board, at a cost of $200.00, plus shipping and tax. Plus, to return the thing they sent my would be on my dime. I would have to pay the return shipping. Not worth the cost or effort. I will find a different parts supplier in the future.

Date of experience: March 17, 2023
California
1 review
0 helpful votes
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Was able to get the exact part I needed, and it was shipped quickly. Using video and install instructions I was able to find, fixed the my washer myself in less than a week. Working like new now. Thanks Partselect.

Date of experience: March 17, 2023
New York
1 review
0 helpful votes
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This website is so easy to use and they have all of the prints organized in an easy to search database by make and model number that makes finding your parts a breeze. I needed the correct igniter for my Jenn Air oven, and I was able to find the correct part immediately. The part arrived in excellent condition, with support to locate a YouTube video that showed me exactly how to easily change out the part myself in under a half hour. I probably saved myself hundreds of dollars avoiding having to call a serviceman for something that was so easy.

Date of experience: March 13, 2023
Illinois
2 reviews
0 helpful votes
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This is a great company for finding hard to find parts. My Maytags would be gone if not for this company.

Date of experience: March 13, 2023
Kentucky
1 review
0 helpful votes
Follow Bernadette H.
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My parts arrived timely and well-packaged. I searched You Tube for a video on how to replace the parts on my dishwasher and had it finished in less than 30 minutes.

Date of experience: March 12, 2023
Massachusetts
1 review
0 helpful votes
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Simple to find and order the right part
March 14, 2023

My 20 yr old kitchenAid dishwasher sprung a leak. Had my brother come and take a look at it and found a connector was cracked. Looked up the model # on parts select.com. The photos made it easy & the part numbers lined up. We ordered & got it in the mail within six days. Thanks to the video, installation went very well and I couldn't be happier that I didn't have to call a plumber…. My brother is very adept at fixing things which also made life easier! Partselect.com made it possible… Thanks!

Date of experience: March 12, 2023
Georgia
1 review
0 helpful votes
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I ordered replacement parts for my Bosch dishwasher. The parts were genuine Bosch parts, arrived quickly and work perfectly. No issues.

Date of experience: March 9, 2023
Georgia
2 reviews
0 helpful votes
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Smooth process
March 9, 2023

Easy to navigate website with pictures of the part - nice blurb describing the installation process really helped!

Date of experience: March 9, 2023
New York
1 review
0 helpful votes
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These folks have everything and are very helpful with information and guidance. The website is easy to navigate and customer service is available when stuck.

Date of experience: March 8, 2023
California
1 review
0 helpful votes
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THE WORST. BEWARE. Horrible customer service. I ordered a part for my freezer February 10th. They did ship quick on February 12th from literally 5 hours away from me. Long story short I still don't have the part one month later after I paid extra for 2-3 day shipping. The part obviously got lost. I emailed them Feb 16th. They said to wait until the following week and they would file a claim. Not one response or follow up from them. I have lost Hundreds of dollars in food. Do yourself a favor and buy from anywhere but this place. No surprise. Carrier is Fedex that won't even let me file a claim unless I have something in writing from this POS company.

Date of experience: March 7, 2023
South Carolina
1 review
0 helpful votes
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Parts purchases
March 6, 2023

Parts select makes it so easy to order parts for any appliance. If you have the model number and know what you're looking for if you can't find it online, you can call and they'll help you through any purchase from a dishwasher cup cover to a replacement, stove element, and they get you the product as soon as possible a great great company to work for. I will always use them for all my needs.

Date of experience: March 5, 2023
New Jersey
2 reviews
0 helpful votes
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The best place to get the parts you need, at a great price. I use them for years, and always they had the part I needed. And shipping is quick.

Date of experience: March 5, 2023
New York
1 review
0 helpful votes
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Crooks
March 5, 2023

Bought a part for my Kitchen aid dishwasher and paid an extra 11 dollars for two day delivery and ended up waiting for one week. I contacted them and they never replied. Furthermore, I paid 45 usd for the part and it came missing items. I also found it in a set of two pieces on Amazon and Kitchen aid website for 22.50. Stay away, dishonest!

Date of experience: March 5, 2023
Texas
1 review
0 helpful votes
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Need more advice
March 5, 2023

The part sent to me was exactly right, just the one I needed. However I am an old lady, not knowledgeable about fixing things. It took me three lengthy attempts to get this part in right. What I needed were instructions, but there weren't any with the part. On the other hand, I'm much pleased with how it now works.

Date of experience: March 3, 2023

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada