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PaperTrue Reviews Summary
The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.
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I have used this platform to improve my academic papers. I found it very important. It is better to use this platform for everyone who wants to publish an excellent article or book.
I received the feedback within a day and the edits made improved the language and the meaning of the sentences.
Sometimes as students drafting can be a challenge and when deadline is ticking it can be frustrating. Paper true is great at acknowledging assessment requirements as well as
Giving feed back to improve your assessments. I enjoyed my experience with paper true, fast detailed response and exceeded my expectations.
It was really very good, professional work on our article. I am very grateful.
I appreciate the communication with your team. Kevin and his colleagues were very understating, flexible, and patient. They always listened to my concerns and forwarded them to the team in view of best satisfaction of me. I loved working with PaperTrue
Me and my colleagues were very pleased with the fast and detailed feedback from the Paper True staff.
We will most likely use their service again.
The works was not professional and misplaced and misspelled words
I love the work you do, I will continue to be a customer for life,
1. Proofreading editor totally unqualified. After their proofreading, I spotted even more English mistakes than the proofreader.
2. The most important file was wrongly delivered. They delivered a wrong file from a different customer!
3. When I requested refund, they argued for hours and hours! Even after putting to Paypal (until yesterday), they still argue! What's the point of arguing? Papertrue delivered wrong file, those files delivered full of English mistake - even worse than my original file. I had spent at least 3 hours to entertain them and prove why they need to refund. (it's just a 2000 words file, and I spend 3 hours - almost longer than writing the concerned file) That's criminal!
Hi Selina,
We sincerely apologize for the unpleasant experience you've had working with us. This is far from the standards we have set for ourselves, and we'll work hard to prevent such an instance in the future.
A representative from our team has been in touch with you regarding a refund. Do let us know how we can help you further.
Best,
Team PaperTrue
The quality was solid for the low price. They gave me both the edited and revised versions.
The delivery was also punctual
They asked me to remove my bad post and they will refund me, anyway I have been with me like since July 19/ 2022 and they tried to play game with me, and different people lead the case to tell you how important your case to them. However, they are so bad in the review and customer services.
I am still with them till post this review.
My advice to you please do not waste your time or money with these scammers people.
Hi Abo,
Our customer support executives have been constantly in touch with you over the last couple of months. To make amends for a delay in your order, we offered you a 100% refund along with some additional discounts and credits.
You accepted this offer, but at the same time, raised a case on the payment gateway. This froze the payment and made it impossible for us to transfer your refund.
Over the last month, multiple people from our customer support team reached out to you, thoroughly explaining the situation.
However, you continue to believe that we are deceiving you. Since you have chosen to go ahead with the case, we cannot play any active part in the refund and it will be handled solely by the payment gateway.
We hope you stop spreading misinformation regarding this matter, since it undermines the sincere effort put in by our customer support executives.
Best,
Team PaperTrue
1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct.
2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them.
Stay away from PaperTrue. This is a company located in Singapore. The editors may not be native speakers! I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!
Hi, Joe.
As we have clarified before, it is grammatically correct to use "they" as a singular pronoun. If you'd like to know more about this topic, read these articles from the Oxford English Dictionary(https://public.oed.com/blog/a-brief-history-of-singular-they/) and the APA Style Blog(Welcome, singular “they”).
Our representative got in touch with you about the refund, but we did not receive any reply from you.
As we have also clarified before, we hire trained, experienced editors from all over the world. They keep themselves updated on all the latest developments in grammar and vocabulary, delivering the quality edits that our customers love.
We urge you to stop spreading misinformation and communicate your grievances to us directly.
Best,
Team PaperTrue.
I placed an order after trying their free sample. However, the one who edited the full article is not the one who worked on the free sample. And the full article is edited in a very careless way. She only did minor changes, and she kept changing my words in a very inconsistent way. For example, I wrote "the investor only invests up to 10% of her total capital...". She kept changing "her" to "their". Even I knew that "investor" and "their" are inconsistent! The editor kept changing "her" to "their" in several places. I do not think my draft is "revised" after their service. There is a reason that I paid extra money to get a faster service. However, I have to wait for another 24 hours to hear from their editing team. That doesn't mean they will revise it in 24 hours. That just means that they will respond to my request. I am very unhappy with PaperTrue.
To follow up: the editing team insists that they did a great job. Even though the editor change "her" to "their" in eight places. They insist that their work is correct because they have a lot of "good reviews" online. Does it mean that you can do whatever you want when you have a lot of good reviews? After several rounds of email communication, they agree to offer 15% refund. I guess that is how you make money: did a shitty job, and steal 85% of the payment.
To follow up: I was trying to dispute through my bank, and I found that the charge goes to Singapore. Now I know why my draft is done in such a poor way: it might not be even be edited by a native speaker!
To follow up after I read PaperTrue's response:
1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct.
2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them.
Stay away from PaperTrue. I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!
Very professional, always delivers on time, from the beginning of the process to receiving finished product you are made to feel valuab.
I like the way I'm emailed a copy of my initial conversation. There was one occasion that the end product was just slightly less that expected and the company gave me a discount voucher.
I would encourage anyone who just needs to get their worked polished up, then this company is going to be an asset to you.
Ari did an Excellent Job editing my Spiritual Book. Would highly recommend
They not only edited and proofread my resume, but their suggestions helped me understand how to draft a resume properly.
Professionally handled my document, highly satisfied with the final changes.
I've used PaperTrue's services three times now and have been quite happy each time! They not only meet deadlines, but they also frequently deliver ahead of time!
The feedback is very helpful. The editing improved and polished my text.
From the business
PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs
Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.
We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.
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Hi Cynthia,
We sincerely apologize for the experience you've had working with us. This is not representative of our usual standards, and we will work hard to prevent this from happening in the future.
Our representative has reached out to you regarding a combined offer of a free revision and a free edit for your future orders.
Best,
Team PaperTrue