Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PaperTrue

PaperTrueReviews 349

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PaperTrue?
grey stargrey stargrey stargrey stargrey star

PaperTrue Reviews Summary

The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
13
quality
12

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Disney D.
Unfollow Disney D.
Share Review
Report Review

Very fast and reliable
May 3, 2017

The PaperTrue proofreading services are very good and fast. Chat services are also helpful and the price of service are the best one.

Date of experience: May 3, 2017
Brazil
1 review
3 helpful votes
Follow Fernando M.
Unfollow Fernando M.
Share Review
Report Review

A english review
May 3, 2017

The English review was careful, but the reviewer was not familiar with engineering terms. In some passages where there was a reconstruction of the phrase the text lost its meaning. This must have been due to the lack of familiarity with the topic. Nevertheless, there was a significant improvement in the text.

Date of experience: May 3, 2017
Paper T. — PaperTrue Rep
over a year old

Hi Fernando,

Thank you for taking the time to write a review. We always try to pair every document that we receive to the respective subject matter expert but sometimes due to high volumes, the document goes to an editor who might not be familiar with the technical terminology so he just edits the document at the language level and not the technical level. Your feedback is very important to us and we are continuously working towards making the experience better for our customers. We look forward to serving you again and provide you with the 5-star service that we are known for.

Best Regards,
Team PaperTrue

Portugal
1 review
0 helpful votes
Follow Alexandra A.
Unfollow Alexandra A.
Share Review
Report Review

Accurate and professional
May 3, 2017

I had a trial proofreading and the result was very good: not only did they correct some style, but suggested improvements in the structure, which made total sense.

Date of experience: May 3, 2017
GB
1 review
0 helpful votes
Follow Sheila G.
Unfollow Sheila G.
Share Review
Report Review

A very good service. Good match of subject knowledge which means where grammatical errors have happened the suggested changes helped.

Date of experience: May 3, 2017
GB
1 review
2 helpful votes
Follow Reneta k.
Unfollow Reneta k.
Share Review
Report Review

Very bad
May 3, 2017

Nothing changed in my document after I wait two times for edits. No formatting, I cannot give my paper to my teacher like that. A big waste of money and time.

Date of experience: May 3, 2017
Paper T. — PaperTrue Rep
over a year old

Hi Reneta,

We are very sorry to know that you were not satisfied with our service. We have made 60 edits to your 498-word document which is quite high for a short document. Our editor also left comments for alternate use of language to make the document more impactful and so it is disheartening to know that you didn't think that enough was edited in your document.
We always try our best to satisfy our clients and we are disappointed to know that you were not. However, if you were to give us another opportunity to serve you, we assure you that we will change your mind about the quality of our service.

Best regards,
PaperTrue Team

Texas
2 reviews
2 helpful votes
Follow Esther P.
Unfollow Esther P.
Share Review
Report Review

Very poor job
May 3, 2017

I needed my paper to be edited and formated. Only very few edits were done on the paper. No formatting was done on the paper at all. I could have done the edits by myself instead of wasting my money. I wasted almost $300.00 for nothing. I am very disappointed. Almost everything on the paper came back the same way just as I wrote it. I was not impressed with the job at all.

Date of experience: May 2, 2017
Paper T. — PaperTrue Rep
over a year old

Hi Esther,

We are very disappointed to know that you were not satisfied with our service. We have been in touch with your editor and we see that he made a total of 970 changes with 615 insertions, 321 deletions, 14 formatting changes and 20 comments in your paper and it is confusing to us as to why you are saying that we made very few changes to the document. In some cases, where the customer requests a specific formatting style, then we adhere to it, but if the formatting is not specified, then the document is formatted just to keep the style consistent throughout the document.
The editor also made comments for deleting any repeated content, updating citations and updated the sentences to make the document more effective. We always try our best to satisfy our customers and we are disappointed that you were not. We hope that you will give us a chance sometime to correct your impression of our service.

Best regards,
PaperTrue Team

Texas
1 review
1 helpful vote
Follow KFhey F.
Unfollow KFhey F.
Share Review
Report Review

Neutral
May 3, 2017

Fast, few very minor errors :/ Will use again if needed. Great price! I FILLED OUT THIS SURVEY QUICKLY! And I am a real customer. Make sure you gather all that you need before you place your order. Thanks!

Date of experience: May 2, 2017
Paper T. — PaperTrue Rep
over a year old

Hi Kfhey,

Thank you for taking the time to write a review for us. It's great to hear that you liked our service.
We look forward to serving you again and provide you with an even better experience.

Regards,
Team PaperTrue

Massachusetts
1 review
0 helpful votes
Follow Mike L.
Unfollow Mike L.
Share Review
Report Review

Wonderful edior
May 3, 2017

Papertrue proved themselves every time I edited my paper with them. I recommend everyone to have that experience I have with them. Good luck

Date of experience: May 2, 2017
KR
1 review
0 helpful votes
Follow Jihyun M.
Unfollow Jihyun M.
Share Review
Report Review

Quick and wonderful
April 26, 2017

It was so good! Exactly what I wanted!
I believe that my editor had a great job for me.
Besides, the editor taught me about writing skills for my further research.

Date of experience: April 25, 2017
Canada
1 review
0 helpful votes
Follow Matt B.
Unfollow Matt B.
Share Review
Report Review

Very thorough and timely.
April 25, 2017

I sent my novel in for an edit, and PaperTrue was thorough: finding inconsistencies in the prose, enhancing the wording were two of their services that impressed me.

Date of experience: April 25, 2017
Thailand
1 review
0 helpful votes
Follow Apa J.
Unfollow Apa J.
Share Review
Report Review

I have got the article back on time with excellent responses. I also receive immediate attention when I was worry about the deadline of the manuscript.

Date of experience: April 25, 2017
Jordan
1 review
1 helpful vote
Follow Mohammad A.
Unfollow Mohammad A.
Share Review
Report Review

Introduction to Change Management
April 25, 2017

It was very nice experience, they go for small details, they don't waste time, the price are suitable, they are professional in their work.

Date of experience: April 24, 2017
Iceland
1 review
0 helpful votes
Follow Einar S.
Unfollow Einar S.
Share Review
Report Review

Excellent work
April 24, 2017

Since english is our second language and we write many articles for our webpage Hit Iceland it is important to have someone who can edit. Paper True has made corrections and also enhanced the text. Their work is excellent.

Date of experience: April 24, 2017
Oman
1 review
0 helpful votes
Follow Mahmoud M.
Unfollow Mahmoud M.
Share Review
Report Review

Good work
April 24, 2017

Fast and professional response

But expected to check my phrases more and might swap by better and stronger words. Most of the correction goes for preposition, punctuation, and the word 'the' to be added or omitted
Thanks

Date of experience: April 23, 2017
California
1 review
0 helpful votes
Follow Kentyl B.
Unfollow Kentyl B.
Share Review
Report Review

Excellent editing
April 24, 2017

I received my editor's notes an feedback before the deadline. The comments and recommendations were superb and extremely helpful.

Date of experience: April 23, 2017
Japan
1 review
0 helpful votes
Follow Artz R.
Unfollow Artz R.
Share Review
Report Review

Nice work!
April 24, 2017

I recently requested for editiing the free sample. First it seemed to be late than the expected due date. However, after contacting the editor, he then helped to solve the problem and the result was very nice. If there is any work I want it to be checked next time, I will use PaperTrue again.

Date of experience: April 23, 2017
Arizona
1 review
0 helpful votes
Follow Jacob S.
Unfollow Jacob S.
Share Review
Report Review

My document.
April 24, 2017

I was very satisfied with how they managed to edit my story to make it as perfectly written as possible. They were very professional when it comes to editing and proofreading. Thank you PaperTrue!

Date of experience: April 23, 2017
Canada
4 reviews
2 helpful votes
Follow Mukhtar M.
Unfollow Mukhtar M.
Share Review
Report Review

I was very worried about my thesis to be edited and proofread. I chose PaperTrue and they were well within their deadline and edited my package perfectly, they also followed up quickly with any questions I had regarding the edits they made.

Date of experience: July 13, 2015

From the business

PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs

Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.

We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.