Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The PaperTrue proofreading services are very good and fast. Chat services are also helpful and the price of service are the best one.
The English review was careful, but the reviewer was not familiar with engineering terms. In some passages where there was a reconstruction of the phrase the text lost its meaning. This must have been due to the lack of familiarity with the topic. Nevertheless, there was a significant improvement in the text.
I had a trial proofreading and the result was very good: not only did they correct some style, but suggested improvements in the structure, which made total sense.
A very good service. Good match of subject knowledge which means where grammatical errors have happened the suggested changes helped.
Nothing changed in my document after I wait two times for edits. No formatting, I cannot give my paper to my teacher like that. A big waste of money and time.
Hi Reneta,
We are very sorry to know that you were not satisfied with our service. We have made 60 edits to your 498-word document which is quite high for a short document. Our editor also left comments for alternate use of language to make the document more impactful and so it is disheartening to know that you didn't think that enough was edited in your document.
We always try our best to satisfy our clients and we are disappointed to know that you were not. However, if you were to give us another opportunity to serve you, we assure you that we will change your mind about the quality of our service.
Best regards,
PaperTrue Team
I needed my paper to be edited and formated. Only very few edits were done on the paper. No formatting was done on the paper at all. I could have done the edits by myself instead of wasting my money. I wasted almost $300.00 for nothing. I am very disappointed. Almost everything on the paper came back the same way just as I wrote it. I was not impressed with the job at all.
Hi Esther,
We are very disappointed to know that you were not satisfied with our service. We have been in touch with your editor and we see that he made a total of 970 changes with 615 insertions, 321 deletions, 14 formatting changes and 20 comments in your paper and it is confusing to us as to why you are saying that we made very few changes to the document. In some cases, where the customer requests a specific formatting style, then we adhere to it, but if the formatting is not specified, then the document is formatted just to keep the style consistent throughout the document.
The editor also made comments for deleting any repeated content, updating citations and updated the sentences to make the document more effective. We always try our best to satisfy our customers and we are disappointed that you were not. We hope that you will give us a chance sometime to correct your impression of our service.
Best regards,
PaperTrue Team
Fast, few very minor errors :/ Will use again if needed. Great price! I FILLED OUT THIS SURVEY QUICKLY! And I am a real customer. Make sure you gather all that you need before you place your order. Thanks!
Hi Kfhey,
Thank you for taking the time to write a review for us. It's great to hear that you liked our service.
We look forward to serving you again and provide you with an even better experience.
Regards,
Team PaperTrue
Papertrue proved themselves every time I edited my paper with them. I recommend everyone to have that experience I have with them. Good luck
It was so good! Exactly what I wanted!
I believe that my editor had a great job for me.
Besides, the editor taught me about writing skills for my further research.
I sent my novel in for an edit, and PaperTrue was thorough: finding inconsistencies in the prose, enhancing the wording were two of their services that impressed me.
I have got the article back on time with excellent responses. I also receive immediate attention when I was worry about the deadline of the manuscript.
It was very nice experience, they go for small details, they don't waste time, the price are suitable, they are professional in their work.
Since english is our second language and we write many articles for our webpage Hit Iceland it is important to have someone who can edit. Paper True has made corrections and also enhanced the text. Their work is excellent.
Fast and professional response
But expected to check my phrases more and might swap by better and stronger words. Most of the correction goes for preposition, punctuation, and the word 'the' to be added or omitted
Thanks
I received my editor's notes an feedback before the deadline. The comments and recommendations were superb and extremely helpful.
I recently requested for editiing the free sample. First it seemed to be late than the expected due date. However, after contacting the editor, he then helped to solve the problem and the result was very nice. If there is any work I want it to be checked next time, I will use PaperTrue again.
I was very satisfied with how they managed to edit my story to make it as perfectly written as possible. They were very professional when it comes to editing and proofreading. Thank you PaperTrue!
I was very worried about my thesis to be edited and proofread. I chose PaperTrue and they were well within their deadline and edited my package perfectly, they also followed up quickly with any questions I had regarding the edits they made.
Answer: Hi Felipe, Thank you for getting in touch with us. You can login to https://www.papertrue.com/ordering/academic-editing-proofreading-services/show/pricing To view our pricing:) We look forward to editing your document! Thanks and Best Regards, The PaperTrue Team
Answer: Ripoff! HORRIBLE editing work quality done by non-native English speakers. Fake Google reviews and they are refusing to issue a refund. Customers rated PaperTrue 1 star on yelp: https://www.yelp.com/biz/papertrue-san-francisco PaperTrue has an "F" BBB Rating: https://www.bbb.org/us/ca/san-francisco/profile/proofreading/papertrue-1116-896652
Answer: Ripoff! HORRIBLE editing work quality done by non-native English speakers. Fake Google reviews and they are refusing to issue a refund. Customers rated PaperTrue 1 star on yelp: https://www.yelp.com/biz/papertrue-san-francisco PaperTrue has an "F" BBB Rating: https://www.bbb.org/us/ca/san-francisco/profile/proofreading/papertrue-1116-896652
PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs
Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.
We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Fernando,
Thank you for taking the time to write a review. We always try to pair every document that we receive to the respective subject matter expert but sometimes due to high volumes, the document goes to an editor who might not be familiar with the technical terminology so he just edits the document at the language level and not the technical level. Your feedback is very important to us and we are continuously working towards making the experience better for our customers. We look forward to serving you again and provide you with the 5-star service that we are known for.
Best Regards,
Team PaperTrue