On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PaperTrue Reviews Summary
The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a great experience and you are teaching me a lot. I expect to submit tomorrow another work. Really, it was very pleasant. Thank you, Paper True!
They are very professional, extremely efficient and incredibly kind. It is a wonderful and unique service; from the editors to the support, they are great!
The reviewers are able to bring clarity and sense to my chaos. The help me bring my work to a collegiate level without changing my voice.
They worked fast and did a great job. Everything was fine and I would recommend them without any exception.
I was confused which company should I use to proofread my dissertation. I was stressed. But then I found PaperTrue. I was worried at the first time because I thought it was fake and they are not real, but as soon as I got the result, I was very happy and satisfied. I was even speechless with their service. Thank you very much for your kindness and your support. I will upload my second paper in two days. Thank you very much.
I have received an excellent editing work in my scientific manuscript. The process was easy and fast. Thank you.
I use this place often and I always get great timely service. I used a competitor prior to this place and never got a paper back on time. This is the place to go if you are serious about getting results.
I was very pleased at the work that was performed for me. Customer service was awesome! Returned the work timely, and
I got my proofreading over the weekend, which was fantastic! Their suggestion were extremely useful.
The editors masterfully iron out all my awkward phrases! The essay or paper looks much much better after their intervention.
Im Russian, applying for a Masters Program abroad. I wanted my Statement of Purpose was smooth and hooking. I needed a professional native-speakers look at my admission paper. PaperTrue team did exactly what I wanted within 48 hours and I got 10% discount for a not urgent case. I will definitely ask for their service again. And strongly recommend them. What actually made my choice - is their live chat when you open their website. The answer pops up immediately and behind it there are real people. Friendly and professional. Papertrue Recommended!
I received the corrected article, all the corrections, comments and suggestions were sensible and very helpful. Process for downloading, making payment and receiving revised paper is fully professional. My the best thanks for whole team of PaperTrue - Adam
Well, I do a lot of research before handling a work to someone. And this is my first manuscript. I really wanted someone who can understand my requirement clearly and do the job. There were lot of editors, proof readers as freelancers out there. That's the confusion part for everyone who is looking for these services.
I started to chat with Richard in Paper True team online chat when I started my research. They are available 24hrs around the clock. I still wonder how that is possible. Their team was swift responsive, clear clarification on all your needs and customer friendly to all queries.
After couple of months research, while working on the manuscript on the side, I fix my mind with Paper True after careful validation of the service reputation and reviews. I trusted them and my evaluation never went wrong. So I went on to pay the full amounts in one go while handling the work even when they requested for 50% only. Why I did that, because there are people who are so much experienced in Paper True team and I was sure that my work will be taken care properly.
From day 01 after accepting my work, the editor Aaron of Paper True team was amazing and highly skilled. His suggestions, inputs, appreciations, feedback was splendid. Every single dollar I paid was worth and I'm going to be a long term customer with them. We all became friends with this project, thats the kind of service they deliver and maintain the relationship with customers.
High Quality and Extremely Professional. When you are with Paper True, trust me, your work will be done to more than your expectation. That's why I wanted to give review to them, this is not to help them to get more business for them, but to help everyone out there who is looking for spotless proofreading and editing services. Thank you Paper true Team, Richard, Customer Service & Aaron, my editor:)
Kind Regards,
Karthik
They took much less than 24 hours in reviewing my job. I am not an English speaker, so I needed Papertrue to correct my application papers for a job. They did great comments on my texts and they did some modifications. I feel the servie is very reliable.
They always give excecllent editing for my papers including all figure & table captions, section titles and reference format.
Good job. The service was very professional and fast.
I will use it again.
I would like to use it too to revise some papers.
Thanks
This process could not have been smoother
Sent my paper, described my needs and the finished product was returned to me with suggestions and corrections which enhanced my finished manuscript in a way that I was not able to put down on paper.
VERY satisfied and will be sending my next section shortly
From the beginning to end of experience staff goes above call of duty to explore, present high level of expertise, I was impressed.
From the business
PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs
Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.
We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Dongkyoo,
Thank you for taking the time to leave a review. We are happy to know that you liked our service.
We always try to provide the best experience to our customers and the feedback they provide helps us in making our service better. We look forward to serving you again and would like to learn more about what we can do to make you feel our service is a 5-star service.
Best regards,
PaperTrue Team