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I didn't have a good experience with your service. Indeed, my document was returned once again for correction because of English which still needs improvement according to the Chemosphere editor, which made me waste a lot of time.
It was good for the first time. Use more experts.Specialized fields such as geology require experienced professionals.
Dear Elham,
Thank you for sharing your feedback and for giving us a 4-star rating.
We are dedicated to delivering high-quality editing services that enhance clarity, structure, and readability, and our editors worked diligently to elevate your document in line with these standards. While we successfully provided editing for your specialized field, we recognize that some clients may have preferences for additional, subject-specific expertise.
Your feedback is invaluable as we continually explore ways to enhance our service, and we appreciate the opportunity to assist you in your academic and professional journey.
Regards,
Team PaperTrue
Improves the quality of the content of my manuscript.
Very professional review, I'll definitely contact them again for my future papers.
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My editor of choice is very competent in many areas, so I'm happy to work with papertrue
I can't say enough how thankful I am for paper true support. The process is easy and I don't worry about anything
Asked them to correct my CV grammar wise. Did a good job.
I am quite satisfied with the work done and will continue to use their services in the future
Very good work in the time required for the length of the document.
They took my online course from good to great! I am so pleased.
I'm an author who recently used PaperTrue for typesetting my book. It was a complete disaster.
Missed Deadlines: They were weeks behind schedule, with no clear communication or updates.
Incompetence: They ignored my detailed formatting instructions and made countless errors.
Unprofessionalism: They were unresponsive to my concerns and offered no solutions.
Data Concerns: They even hinted at using my book for AI training without my permission!
I've wasted valuable time and money, and my book launch is delayed. Avoid PaperTrue at all costs! They clearly don't care about their clients or the quality of their work.
Dear Elizabeth,
Thank you for taking the time to share your feedback. We value all input from our clients, as it helps us continually improve our services. We are genuinely sorry to hear that your recent experience with us did not meet your
Expectations.
Regarding your concerns, we would like to address them point by point:
Initial Satisfaction: We are pleased that you were satisfied with our editing service back in May.
Typesetting and Design Services: We delivered the initial Typeset file on 22nd July, along with the Cover Design, ISBN, and Copyright page, all within the agreed timeline. These files were prepared based on the instructions provided and were delivered on time.
Revised Typeset File: On 1st August, after receiving feedback from your readers, you sent us an updated Word file. This required a complete rework of the document, which we promptly completed and sent to you by 2nd August. We regret that this revision did not align with your requirements. We asked for clarification on your requirements to ensure we could accurately reflect your vision. However, we received unclear instructions, which made it challenging to meet your specific needs.
Efforts to Resolve the Issue: We scheduled a meeting with you to discuss your requirements in more detail. Unfortunately, during the meeting, it remained difficult to get precise information from you regarding the changes you desired.
Final Revision: On 5th August, we sent you an updated file based on our understanding of your requirements. As it still did not align with your requirements, we offered a free revision to address any remaining concerns. We also attempted to reach out via our support email to ensure we could resolve this issue to your satisfaction.
We understand that publishing a book is a significant and personal endeavor, and we regret that it did not meet your expectations. However, we stand by the efforts we made to work closely with you and to interpret your instructions as accurately as possible.
Our team will be happy to resolve any issues you might have. Feel free to reach out for further information or discussion.
Best regards,
Team PaperTrue
I am writing many college papers, including a research analysis, in APA 6. They have been very helpful and their suggestions are working. Very grateful for them.
You should hire editors in finance and accounting with publication experience in peer reviewed articles as most of my papers that weee edited by your company are rated poorly by journals" reviewers
Hello,
Thank you for your review.
Our editors did their best to edit your document perfectly. We even gave you a free revision as you were dissatisfied with our services.
While you clarified that the issue was related to the journal’s feedback about a “dichotomous variable” in Module 3, there were insufficient details given for us to address. This issue was more related to the research methodology used. Later, we also provided another paid revision after 30 days, after which you didn’t communicate any other concerns.
Our users are always free to post any review on this open platform. We feel that we made a sincere effort to implement your feedback. We hope all your issues have been resolved and wish you all the very best on your academic journey.
I was very pleased with the results of my curriculum. It was done very professionally, and I appreciated the notes and learned a lot. My experience with PaperTrue was fantastic and I will use them again, and will recommend them to my friends.
Thorough review. Extremely helpful in getting my manuscript in top form.
There was some helpful input on how to improve things and the correction suggestions were of a high standard. Many thanks for the great work.
Efficient reliable on time value for money definitely use your services again
I had a final paper that I wanted to make sure sounded good with little grammar errors and needed it in apa 7 format. I needed it back within 24 hours. The payment process was pretty easy. Uploading the paper and getting a quote was easy as well. I received my paper early which was awesome. I had two papers sent to me one with the errors written out so I could see what they changed and the other paper was the other paper was the final draft with all corrections added. My issue with this service is that they did not use apa 7 format in the paper. Before you submit your paper you can tell them what you want done to your paper. I told them that I needed my paper apa 7 edition format, they used an out dated edition, so I had to do the formatting myself, which was one of the reasons I paid for this service.
Apparently, PaperTrue offers services at relatively lower price, compared to those of others. The overall qualities of my recent edited manuscript are acceptable. But their customer service is good. I requested a change of the delivery date, and everything was easier than what I expected.
There are a number of errors made by an English editor. It seems to me that there are two editors editing my manuscript. One of them incorrectly edited the reference list. However, as the price is relatively low comparing to other English-editing services, this is acceptable [at this price].
My experience with Paper true is really nice. The reviewers have really improve the grammatical and English language of the manuscript.
Very nice job. Thank you! Very professional and very fast.
Dear Imed,
Thank you for sharing your feedback with us. We deeply regret that your experience did not fully meet your expectations.
We understand the importance of ensuring that your manuscript meets the high standards set by journals like Chemosphere, and we truly value the trust you placed in us for such an important task. While we are glad to hear that you liked the editing of your manuscript and acknowledged our efforts with positive feedback on our website, we are sorry that the final submission did not meet the journal editor’s expectations.
After reviewing your case, we believe this situation may stem from differences in interpretation rather than errors in our editing. Our editors worked diligently to improve the language, clarity, and overall quality of your document. However, final acceptance by a journal often depends on subjective evaluations by their editors, who may have specific preferences.
As part of our commitment to client satisfaction, we reached out to you via email to assist you further. If you have any additional concerns or would like further assistance, please do not hesitate to contact us.
Warm regards,
Team PaperTrue