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Panera Bread

1.7

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Panera Bread Reviews Summary

Panera Bread has a rating of 1.7 stars from 487 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 324th among Restaurants sites.

service
219
value
228
shipping
51
returns
62
quality
206

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Texas
1 review
1 helpful vote
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TRICKY BAGUETTES
January 29, 2022

WARNING! BAGUETTES ARE NOT GIVEN learned this the hard way. And they call this place Panera "Bread"…Disappointing.

Date of experience: January 29, 2022
New York
1 review
1 helpful vote
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Great Worker
January 28, 2022

We dined in yesterday, and was helped by an excellent employee called Bobby in the New Hartford Panera. An outstanding waiter, he took our dishes fast and went out of his way to please us. We had a wonderful conversation. I will be coming back.

Date of experience: January 27, 2022
New York
1 review
0 helpful votes
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What happened to Panera
January 23, 2022

Ordered Chicken Frontega watery and disgusting. Asked for chips, got bread. Mac n cheese sandwich the worst!

Date of experience: January 22, 2022
New York
1 review
0 helpful votes
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I ordered bacon bits in my mac n cheese, checked the bag and assumed everything was correct when I saw everything in there. I drive 40 minutes back to my parents house only to see that the bacon bits were not in the mac n cheese. I spent 3 dollars on that and didn't even get what I ordered. Pay more attention to the orders when they come in next time, Panera. 1/5.

Date of experience: January 19, 2022
Virginia
1 review
0 helpful votes
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My sandwiches barely have anything inside. The bread is good but I was ordering a sandwich, with cheese.

Date of experience: January 19, 2022
Florida
1 review
0 helpful votes
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You had 1 job!
January 17, 2022

Left item out of bag. There were only 3 small easy things to put in, and that short list was printed on a receipt and stapled to that same bag. Pathetic. North Dale Mabry. Morons.

Date of experience: January 17, 2022
Rhode Island
1 review
0 helpful votes
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Today I drove 15 minutes to get to the closest Panera. What I ordered was a couple of bagels (please do not toast), cream cheese, bear claw, a bowl of broccoli cheddar and a whole tuna salad sandwich.
What did I get two toasted bagels, no cream cheese, bear claw, a bowl of soup, and a Napa Almond Chicken Salad Sandwich. I'll try anything except I have a NUT ALLERGY! My order cost be $33.83, Oh I almost forgot I got 4 bags of chips. I can't believe Panera is still open, NEVER EVER AGAIN!

Date of experience: January 14, 2022
California
1 review
0 helpful votes
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Do not support
January 13, 2022

If you support a restaurant that will refuse you service for not wearing a mask, you don't deserve an ounce of freedom. Quit supporting restaurants like this. Go somewhere else please. I was told I needed one, so I left and will NEVER return. I hope all my freedom loving countrymen will do the same. God bless.

Date of experience: January 13, 2022
Wisconsin
1 review
0 helpful votes
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Bread bowls
January 11, 2022

The bread bowls arent reuseable? I went to put mine in the dishwasher and it didn't hold up? This really made me sad and i wont be coming back.

Date of experience: January 11, 2022
Arizona
1 review
1 helpful vote
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I paid 5.75 for Mac and cheese it literally was about 5 small bites. This was my second attempt with Panera so not worth the price won't be visiting a third time.

Date of experience: January 8, 2022
Maryland
2 reviews
0 helpful votes
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Grilled Cheese
January 4, 2022

Panera's grilled cheese is melted cheese between 2 pieces of warm bread don't be fooled by the picture they show of grilled cheese it looks nothing like that if it looked like the way they serve grilled cheese no one would but it

Date of experience: January 4, 2022
Georgia
1 review
0 helpful votes
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If its not the onion or egg in a salad, or dark roast coffee, or brioche rolls for breakfast sandwiches, etc, etc, Panera is always out of something I order. Once in a while you find out at the kiosk, many times not. Even though I am a rewards member, I have decided to start going elsewhere (a place that is allowed to go next door to the grocery store when it runs out of eggs)! Is this company on such thin financial ice that inventory issues are due to lack of $$?

Date of experience: January 2, 2022
Pennsylvania
1 review
0 helpful votes
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Bad sandwich
December 29, 2021

I been eating frontega for more than 10 years or so and sadly over the time the original recipe has changed I visited different locations and I always asked for the same combo whatever they forgot an ingredient or the flavors are so different. I thought this was a corporation rules to keep the same items.

Date of experience: December 29, 2021
Michigan
1 review
0 helpful votes
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When I received my French Onion soup I was disappointed that it wasn't covered with cheese but it wasn't a dealbreaker. However, when I took a bite the soup was barely warm. When I returned it to the counter I was referred to a microwave on the counter. When I deferred, saying I wanted fresh soup the young woman behind the counter was visibly irritated. The second bowl wasn't any hotter than the first. Never again.

Date of experience: December 28, 2021
New York
1 review
0 helpful votes
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But after I read what they did to the retired service member in their NYC Panara bread they refused him service after he called his order. In and went to pick it up but refused to give his order to him and called the police and had him arrested for trespassing any Americsn patriot should never go to Pancras again I definitely will not be spending a dine there ever again.

Date of experience: December 26, 2021
Wisconsin
1 review
0 helpful votes
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I really think this food is good but it is very expensive. I got a Mac and cheese and it used to be in a nice sized bowl but now it is in maybe an 8oz cup. Not enough food for 9.00 meal. I do really love their cheddar and broccoli soup also but also very expensive, so I never eat here because it is too much for my liking.

Date of experience: December 26, 2021
Pennsylvania
1 review
0 helpful votes
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Best customer service ever
December 23, 2021

Leslie and Samantha at cafe# *******@ 2669 MacArthur rd white hall Pa, Are the absolute greatest. Always has a smile, and May I say the food is always fresh. Thank you guys for the wonderful customer service

Date of experience: December 22, 2021
New York
1 review
0 helpful votes
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Pizza was not at all good
December 19, 2021

Saw in ads about Panera bread. And ordered the pizza. It was way too hard seriously I got jaw pain while chewing what kind of pizza was that no taste nothing absolute waste of money.

Date of experience: December 18, 2021
Ohio
1 review
0 helpful votes
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Disappointed Customer
December 16, 2021

We have not had very good luck with the Panera in Gahanna. We have had large orders, $300+ and have asked for a specific delivery time and have had our orders consistently late. Today was our Holiday breakfast for our staff. My order was late again AND they forgot our bagels! I had to call and let Panera know. By the time the bagels got here, most of my staff were already in class. When I asked for something to be done, I was told I could get 15% off my next order. I'm not sure there will be a "next order". I am extremely disappointed.

Date of experience: December 16, 2021
Texas
1 review
1 helpful vote
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Can't get right
December 16, 2021

They seem to not understand a simple request on how not to put the small salad dressing containers inside the salad when asked to put the dressing container outside the salad.it's probably not hygienic to have little things like that sitting around then the outer part of the container touching the food. I think it's better not to order from there since they do it anyways and for a one ounce salad and sandwich cost $12 and change I could have ordered a full salad gor the same price.

Date of experience: December 15, 2021