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Panera Bread

1.7

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Panera Bread Reviews Summary

Panera Bread has a rating of 1.7 stars from 487 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 324th among Restaurants sites.

service
219
value
228
shipping
51
returns
62
quality
206

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New Jersey
1 review
0 helpful votes
Follow Carol H.
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What happened to the soup?
May 28, 2022

The Tomato Soup at Panera was one of my favorites haven't had it in a long time had it the other night it was horrible so sad I miss the yummy creamy tomato soup they used to have

Date of experience: May 28, 2022
Texas
1 review
1 helpful vote
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I love this place so much, especially the iced coffee, me and my baseball "teammates" aka lovers come here often and get the rice bowls

Date of experience: May 26, 2022
Florida
1 review
3 helpful votes
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Panera Trickery
May 22, 2022

Shame on you, Panera, for pulling the wool over dedicated customers eyes. Your most recent 25% off your next order, code 25SPRING22 coupon is very deceiving. So much so that, even your employees had a difficult time explaining why a $57 order with coupon applied, totalled $52. Then deep down in the finest of fine print, an employee discovered wording stated that maximum coupon value would be $5. Why not just state that it is a $5 off coupon?

Date of experience: May 22, 2022
Minnesota
1 review
0 helpful votes
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I placed a large order for 27 people, and called to 2 days ahead of the event to confirm the order and deliver time. Less than 2 hours before the event, I received an e-mail that they canceled the order with no explanation. I called corporate and the rep. Would not provide ANY assistance, and would not connect me with a District Manager. I will NEVER order from them again!

Date of experience: May 21, 2022
Washington
1 review
0 helpful votes
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I've tried Popeyes, Bojangles, Kentucky Fried, and Wendy's chicken sandwich. Saw a commercial on TV for Panera's chicken sandwich. Looked great on TV so I thought I would give it a try. First off, the cost - $11.34! Just the sandwich, no combo, drink or fries. I could have bought two from any of the other places. Second, what you get has no comparison with what they show on TV. The chicken was neatly hidden by the bun. There was no overlap, no sauce visible, no chicken visible. Just one piece of lettuce, and it wasn't much.
Not sure the sandwich even came with sauce as I couldn't find or taste any. So in summary, it cost more than twice as much and wasn't even half as good as any of the others. Forgot to mention it came with a very small bag of chips. It was wrapped nice and the service was good. As for the other four places listed above, I'm still trying to decide which has the best chicken sandwich.

Date of experience: May 10, 2022
Maine
1 review
2 helpful votes
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Over priced for the Portions given
May 9, 2022

I been coming for 5 years and as of today I will no longer be giving my business to them. I pay over 5 dollars for yogurt and granola I don't get any fruit so I ask for a little extra granola and until today it was ok. The portion of granola given to the portion of yogurt is absolutely nothing. I get almost no granola in every bite. It's crazy seems the amount I'm paying

Date of experience: May 9, 2022
Illinois
1 review
0 helpful votes
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The size of the soup is smaller - but my napa chicken sandwich had almost no meat - they probably cut the amount down to 1/4 of what they used to have or less. I also had a gift coupon and that was also rejected.
And they wanted a tip! What a joke - I will not go back

Date of experience: May 6, 2022
Texas
1 review
1 helpful vote
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I asked the cashier a question she rolled her eyes. Ordered a steak sandwich with cheese, im not sure if they added onions but whatever it but it was pretty overbearing. Ordered an apple&cranberry drink and it was completely disgusting. Waste of money and bad first impression.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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Don't you review what customers say?
May 5, 2022

Quantity and quality of the food has gone down. Orders frequently has mistakes. Don't the guys preparing food review the orders?. The overall quality of the food is poor. The employees are just incompetent... atleast hire some decent employees and unless you maintain your food quality and quantity, you will sure go down hill. Totally unsatisfied. (port charlotte/ florida. Location)store *******

Date of experience: May 5, 2022
Indiana
1 review
1 helpful vote
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Amazing
April 30, 2022

I love Panera Bread. The croissants and the bread are sweet. The macaroni is delicious. When I go to Panera I get the soup, but at times, it is awful! Thank you Panera!

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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Panera in Needham, ma
April 30, 2022

I just got taking a 6 week real estate course in Needham, ma. I am a real estate agent. A few of us would go Panera for lunch and Leka was one of women who took our order. I just want to say she was very pleasant woman! Very nice lady. Always a nice, friendly, pleasant attitude! Thank you Leka!

Date of experience: April 29, 2022
Texas
1 review
0 helpful votes
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Autumn Squash Soup
April 28, 2022

I am absolutely devastated to discover we decided to discontinue the autumn squash soup. While going through basic training this soup was something pulling me through. This soup was the reason I considered Panera my favorite restaurant, however I will no longer be visiting, as there is nothing left for me anymore.

Date of experience: April 27, 2022
North Carolina
1 review
0 helpful votes
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Panera Bread has numerous online and placard ads advertising up to $22 an hour for cashier jobs. When applicants inquire the rate the will be paid after the day of job shadowing, Panera Bread managers are telling applicants that the advertising is incorrect and really offering $12 per hour. Thing is if applicants are asking what the pay rate is, you should be able to tell them before they do a job shadow and especially when the applicants say what they are expecting. $12 is long away from $22 during these times of inflation

Date of experience: April 26, 2022
New York
1 review
1 helpful vote
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The main reason I waited years to order from here is their pricing. $10 for a sandwich, $13 if you have it delivered! It better be the best sandwich in the world! Nope! The chicken smelled like a wet dog. The bacon not only didn't look cooked it had the weirdest texture. And the avocado? There barely was any! And let's not forget the dab of Mayo! So sick of these food places raising their prices and giving us the worst quality food possible. So I'm done ordering out especially from this place!

Date of experience: April 24, 2022
Texas
1 review
0 helpful votes
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Totally don't trust
April 24, 2022

I love Panera soups. The staff are not friendly nor helpful. I went thru the drive thru and the first time they kept my credit card. When I went back for it someone at the store had charged an additional order with my card. They didn't apologize for not trying my card nor using it to order a meal. I put it down to a mistake. The second time it happened I knew it was a practice because I got the same attitude. No excuses or apologies. They denied having my card and I asked to speak with the manager who somehow found the card. I won't visit Panera again.

Date of experience: April 23, 2022
Pennsylvania
1 review
0 helpful votes
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New chicken sandwich
April 20, 2022

Just had the Chef's Signature Chicken Sandwich, not the spicy one. It was dry, tasteless and expensive.
Pure ugh.

Date of experience: April 19, 2022
Texas
1 review
0 helpful votes
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Very disappointed
April 17, 2022

We ordered u pick 2. Our turkey sandwiches barely had any meat on them. It was all bread and tomatoes. For the price they charge I expected more than 2oz of turkey on my sandwich. NEVER COMING BACK.

Date of experience: April 17, 2022
Florida
1 review
0 helpful votes
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Not fresh food
April 12, 2022

We ordered soup on line for lunch because we were sick, and the soup was from the day before, and watered, of course we did no eat it, re heated. Please, sale fresh products, do not play with people's health.

Date of experience: April 12, 2022
Missouri
1 review
0 helpful votes
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This store has filthy, stupid and dumb staff! I ordered a tomato soup with bread bowl and got NO bread bowl NO silverware but only got cheese and broccoli soup AND I'M ALLERGIC TO DAIRY PRODUCTS! I had to repeat myself 3 TIMES and it was STILL WRONG! SMDH

Date of experience: April 10, 2022
District of Columbia
1 review
0 helpful votes
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Customer service
April 10, 2022

Renee, the cashier at jessup Road, Jessup, MD has a terrible attitude. She doesn't look like she wanted to be there, couldn't even hear what she say and when I said 'excuse me, I didn't hear you', she rolled her eyes still repeated same low voice again. Same thing happened last week with this same lady here.
Please train her well like other Panera employees which are great.

Date of experience: April 8, 2022