PandoraReviews 61

I love shopping at Pandora, however when I didn't receive my merchandise. I decided to call the customer service number *******333, and I spoke with Josh who was rude right from the beginning. He began the conversation by sighing, then cut me off while I was trying to explain the reason for my call. He was rude in every poisible way, yell, unfriendly, unprofessional. I hope that the conversation true are recorded because that was truely unprofessional.

I was gifted a Pandora necklace 5 months ago and unfortunately the clasp has broken. But they won't spend $2 and 5 mins to fix it because I don't have the reciept. Another jeweller who sells Pandora (but not if you have a voucher) told me the Pandora store could have looked up the surname of the purchaser and date of purchase (although as it was a gift from 2 unrelated friends who live hours apart and I've no idea who or where it was purchased and don't want to tell the I broke their gift after a few months). But I wasn't given that option. Stay away. Poor service.

I love pandora jewelry, but don't tell me that a chain is real sterling silver when it is not. I purchased a sterling silver Pandora Me Link chain and it turned black within four months of purchase. No I did not sleep or shower in it and please don't tell me it that it tarnishes because of the perfume or lotion that you wear. I have many real sterling silver chains that I showered and wore with perfume and lotions for many years and it is silver not black. I am so disappointed.

The best place to visit and buy, they are very friendly and helpful, customer services 5* Plus, I recommend it highly PANDORA AT INTERNATIONAL MALL!

Ordered a ring for my wife for Mother's Day. Selected "pick up in store" Canton store had it in stock so I thought this is perfect, since my schedule is filled with kids soccer games all weekend. To be able to run in, grab and go is a perfect scenario. I went in to pick it up after being emailed it was ready, but to my surprise the "free" bracket that they were giving away was the only thing I could walk away with today. The ring that was in stock and a associate showed it to me, was there but for some reason Pandora decided that they wanted to ship it instead, which I will not get until Wednesday. I called Pandora to ask about this and see if there is something they can do to stop the shipment and just let me pick up in store since it's there (right size and all) The rep told me she cannot stop the order or cancel, and I would have to wait until I receive it to return it. I ask to speak to a decision maker and she was kind enough to tell me she was going to put me through to someone who could help me 75 minutes on the phone and I never heard from anyone else. This isn't a first time purchase with them, I was literally in the store 2 days ago and spent over $200 for my daughter birthday gift. But after this and the poor customer service, I may never buy from Pandora again!

Crap packaging. Oh dear. Won't be going back. Dreadful
Bought absolutely loads of P over the years. Not anymore. Cheap mast gift box and bag Need to sort it guys …and quickly

My boyfriend got me this promise ring from Pandora, which i picked out lol, 3 years ago and it still looks just as amazing as the day I got it. The quality at Pandora is so good, they have such a large selection, and a perfect fit for everyone. I even took it back to the store once to get it cleaned for free. All the stones are still attached and the fit is still perfect after all these years.

Awful customer service, I agree with others, they don't seem to care. My last 3 contacts with them have had issues. First in 2020 I ordered the Christmas Ornament and charm during beginning of promo. Got ornament but no charm. Called and told sold out. I called and they said there was nothing they could do. It was past the promo so if I went somewhere else it would be full price. My wonderful local Pandora store honored the sale price, they are great! Have been trying for the last 3 weeks to place an order, but they weren't taking the Pandora credit card, it was done for like 3 weeks. Now I am trying to place my order and use the free bracelet early promo for card holders and at checkout, it isn't removing the price of the bracelet. There customer service hours have been shortened to 6pm EST weekdays and closed on weekends so I can't get help. Promo ends tomorrow for early shoppers so I will have to risk some of my items getting sold out. Very frustrated with this site, they do NOT have their act together. I see now they aren't taking paypal.

Ordered a bracelet, a DPD parcel from Lithuania came rather fast - about 6 working days. Long story short - the size didn't fit (even though I used their size guide from the official web page). So I fulfilled the return blank explaining I want to change a size for a bigger one and sent the parcel back the same day. (they packed the bracelet in a way so that when I took it from the box to try on, the price tag broke off the rope and was left inside).
I've been waiting for a reply for at least 2 weeks (several e-mails were sent as well/ they do not answer calls even if you try to connect 4 times in a row), then I finally reached them, explained the situation and the answer I received was: "We either return back you the same bracelet you ordered first or you don't get any money back." For my question "Why?" the lady told me that the price tag was broke off. Then I claimed that "There was NO OTHER way to try the bracelet on, the price tag automatically stays in the box (I left the tag also in the box when returning), are you just fooling your customers so that none of them could get a refund?" Then everything I heard was only - I cannot answer anything, this is against our policy. I even asked the prone number of their manager or person who Could answer my claims. Again the same answer was received.
Currently I am waiting for my bracelet that did not fit back for more than 3 weeks already. Do you thing anyone ever answered my e-mails? Naaah:)
P.S. they did not even attached a warranty together with the bracelet. Ok that's strange:)

Conclusion: I like Pandora and the goods they produce but please do not EVER order their products online. And yes - they do not give a s**t about their customers - awful experience.

I ordered charms and a necklace in the Pandora sale on line at Pandora.net. These were sent to my billing rather than shipping address. I contacted customer service who were totally disinterested and very unhelpful. I was promised an email I firming me if the order status after contact with the delivery company. No email and left wondering where my order was three weeks later. E mailed customer service and a different member. Order returned and I would be refunded. Now will be over a month-no order and waiting for my money! Shocked snd fed up so emailed asking that they could send me a charm from the sale. No that was not possible but I could have free postage on my next order! No way will I order again! I have bought Pandora since beginning and own many bracelets. Shocking to say the least from a huge company.

Ordered a Christmas present for someone who was going abroad shortly. Paid £10 for express next day delivery. Website advertises next day delivery if item purchased before 2pm. The next day by mid morning only had tracking details as far as Belgium. Telephone and spent ages on the phone to be told that the item hadn't even left Belgium even though the DHL website showed it at Heathrow. Manager did not come to the telephone. Requested that manager telephone me that day and advise when I would be refunded. Have not heard anything as yet and strongly suspect I will have to call them again. Disappointed and fuming! Christmas present will not be here and I will let someone down. Will not use this company again. If the manager had any common sense she would have contacted a London based store, and made arrangements for the item to be couriered to me in London from one of their London based shops. When systems don't work managers need to think outside the box. Just pathetic for a supposedly established corporate company!

You've made a life easier for millions of men! I don't have to think a lot about what to buy for my gf, she ALWAYS wants pandora LMAO

After a month of waiting (it takes a long time, was shipped using chinapost... yes, it comes from China), I have just received a paper package very poorly presented that contains some items kind of a cheap remembrance of what I ordered, you can go to a chinese store and get better pieces for less than $5 each, it is THAT bad!, I'll return this even though I guess will be expensive, but I already paid $250 for a less than $20 (total) worth exchange.