PandoraReviews 61

Poor quality. I purchased my wife a Pandora bracelet and charms as a gift and the clasp on the bracelet lasted one week.
They replaced the bracelet straight away this time we got two weeks out of the clasp before it broke also.
My wife is totally turned off Pandora now due to the extreme Poor quality.
She said she's too scared to even wear it so what is the point!?
I think that a Facebook page with no review section and no way to send a message is a telling sign of the lack of confidence in a company's own product. I rang their head office in Australia and they simply advised to take back to store and exchange or get a refund and spend the money elsewhere.

So my boyfriend bought me £500 worth of Pandora. They send on the website it will take around 8-9 business days till it comes. First problem, it took two weeks for not even half of the stuff to come, and we are still waiting for the rest to come. Second problem was that they were fake. I wish I could be lying but they were fake as they made my finger turn green. Third problem: my gold ring turned silver, which for what i know off should not happen to a good quality ring. I would like to say, just go to the store and do not pay online because it will rip you off with fake jewellery. That's disgusting and horrible of you Pandora.

This company has the worst customer service and their policies are not customer centric they use bait and switch tactics by offering promo codes and discounts but when you get your final bill or receipt the promo code or discounts have been removed and you have been charged more than you agreed to

I bought a ring online that didn't fit me, tried to return and even not wearing and having the receipt pandora didn't let me change. Very very disappointed with pandora. Won't ever buy at pandora again.

No gift for my wife for mothers day. Appalling company! Promised a guaranteed in time for mothers day delivery.

Pandora has the worst customer service and their policy is terrible. If you have a gift receipt, they don't allow you to return, only exchange! Also if you buy with cash payment, you don't get cash back rather in cheque which takes a month!

I was familiar with Pandora, having seen their product in Macys. I heard they had a freestanding store in the Dallas Galleria and so I took my wife there when we were in the area. Store was clean and well organized and although I only intended to look, I was impressed with the knowledge of the young lady who helped us. (I think her name was Jennifer) She was able to make us feel at ease and was very proud of her stores quality and selection. Her enthusiasm carried over to us and my wife bought a bracelet and some earrrings.

Im very upset about the pandora store in Edison(melon park) NJ. I just bought two clips(only 4 days) to put on my bracelet and then one of the vendors cleaned it up the bracelet and one of my charms get stuck and broken my bracelet, I went there to see if they can help me with something. The manager there was so rude to me, didn't help me with anything and left me talking by myself. I'm very disappointed

Order shipment came in with the personalized gift bags, however the jewelry was missing. Called told them about the mess-up they reordered just the jewelry and refused to express ship? So now since it was a Christmas present it would now come in late and after Christmas. After all said and done come to find out half the jewelry they now don't have because sold out between their first mistake and now. Called and all they offer is a 10% discount off my next order! Company has poor business practices.

It's incredible, for overpriced junk, they have the worst staff of any retail store I have ever been in, ANY. Never again. Get over yourselves, you are a notch above Claires..

The game looks really good in the jungle but feels very average in every other way.
It seems a little sparse as far as interactivity goes and doesn't really give me a "cutting edge" feel.
The bad came when assigning keys. In every shooter I play including all the other Far Cry games, I use my RMbutton to move and LMbutton to shoot. Being right handed it frees up my left hand for assigned button manipulation and just works. I've been doing it that way for years. Unfortunately for me the game will not allow me to bind my mouse button as a movement key?. I can't think of a reason why they might do that but for me, it's kind of a game changer (hah). That simple thing changed it from being (maybe) fun to annoying.
I'm trying to play it using my keyboard hand to move forward but it's so frustrating. When I get in fights I keep mashing my mouse button wondering why I'm not moving! Lol
I'm going to keep playing it for a bit because I paid $70 freaking dollars for it but as far as a recommendation - I would save your money or play Far Cry. It'll be a lot less frustrating and a lot cheaper!

Finally ordered a snake-chain "Moments" bracelet and a couple of charms that I had wanted for quite some time. Waited a long time for delivery and was really excited to open the package. What a disappointment! The clasp on the bracelet was nearly impossible to open, the chain itself was stiff and didn't want to bend around my wrist, and--the worst part--the charms wouldn't fit on the bracelet. What? Returned all items and will never buy anything from Pandora again. I don't understand their popularity if this is the typical quality.

Juan, that works at the Pandora at the millennium mall needs to work on his manners was rude when asked for a paper receipt was very upset when I left did not like his attitude.

I went to Pandora to buy my daughter a bracelet to have it in grade on it. Well, we noticed with the gold plated that it was scratching off so I took the bracelet back to Pandora, where they told me they wasn't responsible for that and that I would just have to eat it, and buy another charm, there is no way I would ever do business with Pandora again because they don't stand by the product. The only thing they're good for is selling it and giving you a free jewelry clean but they do not stand by their product. At least that's what I learned in Brandon town center in Brandon Florida, I spoke with the manager and she was just like Eat it I'm when I told her I was going to Google review she said so what

I bought a beautiful ring in Pandora store in Katy, Texas. I used for 25 days, and not every day, and one of the stones has fallen!
When I bought it, I was in the US on vacation and the manager told me clearly "if something happens with the ring, you can change in any Pandora in the world if is in the warranty".
Ok, so 25 days the problem happened and one of the stone fell! I was in my country where I went to many different Pandora shops and all of them told me the same: "I'm sorry, we cannot change it as you didn't buy it in this shop".

Not happy with it, I brought to a professional jewellery where I would pay to replace the stone. He saw the ring and told me: "this came with a defect that I cannot fix it! You need to contact Pandora".

Tired about it but still positive that I would have a solution, I'm in contact with Pandora US since September 05th 2023, and they didn't give any solution for it!
Every time they ask me to contact a different person or area from Customer support.

Then, they asked me to contact Pandora from my country. I did, and they don't change it because the jellewery's rules here are different than the US and I bought in the US.

Then, they said they cannot delivery a new ring for me. A gift card wouldn't work either as it is just valid for the US and I don't live there!

In other words, this company is TERRIBLE!

I have a really expensive ring in the warranty, without a stone, that I cannot use it and they cannot do anything?

Is a joke! I rate Pandora and I would never buy anything there never in my life!

I purchased a bracelet and necklace online mid to end of September with no intentions of a return. As a long time customer, I expected to be happy with my purchase! Unfortunately, it's nearly a month later and my necklace is tarnished quite like the relationship that I have as a consumer with Pandora. The heart on the bracelet is not reliable. I called my local store and I spoke to Tia. She informed me that there was little to nothing that she could do for me in reference to a return however, she did offer to soak it in Dawn dishwashing Liquid and promise to give it a nice scrub after which shining it to perfection. Needless to say, Pandora and I will share no more memories ever! Nor do I recommend anybody to purchase anything not unless you want your neck to fall off! You've been warned

They don't deserve any praise. I'm shocked at their service and excessive prices. Good for nothing…. Their business should close down! Unprofessional and cheaters!

My mom gave me a gift from five years ago from Pandora. I live 90 minutes from the nearest store and returned the bracelet because it wasn't my style. They gave me a receipt that was the gift card. I went back a couple of years later with my daughter thinking she could pick something out (she lives in a different state but loves Pandora). They said that they couldn't use the receipt because they changed to physical gift cards. They said they would check into it and let me know how they could fix it. Needless to say, they never got back to me. I phoned them a couple of times and the manager never returned my calls. Since then I emailed 3 different times asking what I could do about replacing the receipt with the gift card. I NEVER hear back from anyone although I get an email saying someone will get back to me. I drove out another time and they promised to resolve it and never got back to me. This is a $300.00 credit. These people of crooks - its frustrating especially since my mom is on a fixed income and should not have spent the money in the first place. Shame on pandora!

I purchased a ring as a birthday gift for my niece. I was out of the country for several months & when I returned my niece thought the ring design was too big for her finger. Neither she or I realized that the return policy was a strict 30 days.
I went to the store where I purchased the ring complete with the original receipt and gift box. I offered to buy another ring & use the returned gift as an exchange, to a flat NO.
This is unacceptable customer service in my book.
I will never purchase anything from Pandora in the future & will make sure my family & friends don't either.
The ring is in perfect condition.