Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Pandora

Pandora

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Pandora?
grey stargrey stargrey stargrey stargrey star

Pandora Reviews Summary

Pandora's reputation is mixed, with customers appreciating its diverse music selection and personalized stations, often noting the app's ease of use. However, significant complaints revolve around reliability issues, such as frequent interruptions and repetitive song choices, which detract from the listening experience. Customer service also faces criticism, particularly regarding difficulties in account management and unresponsive support channels. While some customers express satisfaction with the jewelry products and in-store experiences, concerns about product quality and return policies indicate a need for improvement. Overall, Pandora must address these service and reliability issues to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

value
23
shipping
11
returns
10

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Gamal S.
Unfollow Gamal S.
Share Review
Report Review

I have been a subscriber of their services for over 7 years. I have built a large library. And all sudden, my current account is not recognized nor my email address. I contacted their customer services and showed them past emails from them that prove that my account existed. Some one from their support replied and asked me for information related to my account and I gave her what she needed. I have never heard from her again. I contacted their services again and they never replied. I will never use their services again.

Date of experience: June 28, 2017
Wisconsin
1 review
2 helpful votes
Follow Mary R.
Unfollow Mary R.
Share Review
Report Review

RIP OFF
June 16, 2017

Horrible service. It will only allow two stations to be downloaded with approximately 10 songs each for (OFF LINE) listening. Not worth my money. The company would not accept my cancellation and don't bother calling as the voicemail message states you will not be able to speak to anyone. What the hell kind of business is this?

Date of experience: June 15, 2017
California
3 reviews
1 helpful vote
Follow Paola L.
Unfollow Paola L.
Share Review
Report Review

It's just ok
June 13, 2017

I truly don't appreciate having to see the same commercial a million times. It's the commercial that starts with "your kids" n then it finishes by saying "never stop being their protector". It's a commercial about health insurance. It's a commercial that I find obnoxiously annoying n it turns me off. You guys are playing this commercial in an OCD way n I'm tired of looking at that commercial

Date of experience: June 12, 2017
Florida
2 reviews
8 helpful votes
Follow Paul A.
Unfollow Paul A.
Share Review
Report Review

I use it a few times a week. The basic plan is ok for me, the ads dont bother me too much. The only thing is that If I make a station for an artist or a band why do they insert others into that. It makes no sense.

Date of experience: May 29, 2017
Illinois
1 review
3 helpful votes
Follow Not H.
Unfollow Not H.
Share Review
Report Review

Hate the new web page... many seem to feel the same. I said when the classic page went away, so would I. I deleted my account the moment i could not switch to the classic format. So now because you failed to listen, I'm all done listening to ads. I wonder how many other people are deleting accounts, and if that is why your stock is dropping. I hope so. So many better options out there now. Google Music, Spotify, Amazon, The Radio... You couldn't leave well enough alone, and despite the complaints about your new web interface, you pushed it out without addressing the concerns.

If you feel the same you have to delete your account, not just stay away, if you keep your account, they will still use it to market membership numbers to advertisers. Fewer accounts means fewer ad dollars, and maybe someday they will listen.

Date of experience: May 11, 2017
Indiana
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

Wonderful
May 4, 2017

This is the most wonderful music channel ever. I listen at home on an internet radio, on the computer and especially in the car with a smart phone hookup. I have established an extensive playlist of the most beautiful music (at least to me) I could ever imagine. There is a cost outside of a Wi-Fi connection but to me it is worth every penny.

Date of experience: May 4, 2017
New York
1 review
2 helpful votes
Follow Valerie C.
Unfollow Valerie C.
Share Review
Report Review

Pandora used to be good but then they went to their new format and every half hour you have to click to confirm you are still listening (I think it used to be every hour? Or hour and a half?), and since we listen from an office, having to stop what you are doing when the music stops and go click that page to start it again, became too much of a hassle. Especially since it is at one computer and if someone else is listening, they have to get up and go to that computer (the only with sound in this office) and click. Every, half. Hour. Got to be too much and we found something else that has more variety and we dont have to click every half hour!

Date of experience: May 3, 2017
Indiana
7 reviews
0 helpful votes
Follow Derek M.
Unfollow Derek M.
Share Review
Report Review

Wow
April 11, 2017

Love it!

Use it all the time... love to listen to comedians!

Kids hooked me up to it and I'm glad they did.

Date of experience: April 10, 2017
New Jersey
4 reviews
2 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Share Review
Report Review

Awesome
April 7, 2017

Through my experience with Pandora is great they have all the best music I love for free and very easy to use and store the music that you like. Great great site and app.

Date of experience: April 6, 2017
Minnesota
1 review
1 helpful vote
Follow Aimee S.
Unfollow Aimee S.
Share Review
Report Review

Lullabies
March 30, 2017

I Love Pandora Always Playing My Favorites Songs, One Thing I Do Hate Is That I Also Play Lullabies For My Baby To Fall Asleep But Then BAMMM A Stupid Add Comes Out and She Wakes Up Crying Because Obviously She Gets So Scare Of How Loud The Add Are! I Would Love If Lullabies Stations Wouldn't Have Adds At All! And No I Can't Pay 14.99 A Month For An App...

Date of experience: March 29, 2017
New Jersey
7 reviews
0 helpful votes
Follow Ria F.
Unfollow Ria F.
Share Review
Report Review

Great service
March 28, 2017

I really enjoy listening to Pandora, moreso than I do listening to something like SiriusXM. I like that you can thumbs up/down tracks, and their suggestions for music I might enjoy are usually pretty on-point.

My qualms: They should pay the artists more when they play their songs (but all streaming services are guilty of paying bands abysmally), and also the frequency of the ads drives me crazy - but I'm too cheap to pay for the premium service.

Date of experience: March 27, 2017
Connecticut
2 reviews
1 helpful vote
Follow James O.
Unfollow James O.
Share Review
Report Review

My biggest issue with Pandora (as with most services) is that ad volume far exceeds the volume of songs. Volume inconsistency does not stop there. Some songs are much louder than others. This small concept is leading to me using Pandora less and less. There was a law implemented to Television ads being much louder than the main broadcast.

" Specifically, the CALM Act directs the Commission to establish rules that require TV stations, cable operators, satellite TV providers or other multichannel video program distributors (MVPDs) to apply the Advanced Television Systems Committee's (ATSC) A/85 Recommended Practice ("ATSC A/85 RP") to commercial advertisements they transmit to viewers"

The Commission adopted rules on December 13,2011 that require commercials to have the same average volume as the programs they accompany.

I'm unsure why this doesn't also apply to Pandora's Streaming service.

Date of experience: March 26, 2017
Georgia
4 reviews
1 helpful vote
Follow Theresa T.
Unfollow Theresa T.
Share Review
Report Review

My 7 year old has been learning French since age 5. I love that I can play French music to him while he takes a bath. I can listen to whatever I'm in the mood for, usually Gospel. I can listen to oldies, new, or even a mixture. The play quality is good. I can take my selections with me in my car. Its great for on the go or even back ground music while using a laptop.

Date of experience: March 13, 2017
Michigan
1 review
3 helpful votes
Follow Miranda M.
Unfollow Miranda M.
Share Review
Report Review

Pandora decided to change its entire setup without an email, without training me how to use their newly edited system. Drove me nuts trying to figure out how to shuffle my rock stations. When you completely revamp your site, it might be WISE to let your USERS know how to continue using your SYSTEM!

I liked my pandora's design fine before. One thing they didn't include in their revamping was a way to drop stations into selected folders so you could just click a folder to play all. I have my quieter music and I have my rock. I have my celtic and country stations. It'd be easier to play all of my tracks of a certain type.

So all this revamping and they didn't make it more user-friendly. All they did was irritate me by completely changing how I play my tacks. And then I had to look through help just to work out how it works. Thanks Pandora, way to piss people off.

Date of experience: March 9, 2017
California
3 reviews
18 helpful votes
Follow Jack W.
Unfollow Jack W.
Share Review
Report Review

"Are you still listening?" OMG, I was so tired of Pandora just shutting off, to ask that question. Well, yes, I WAS LISTENING, until you just quit!
That is Pandora's way of trying to get you to PAY MONEY, and "upgrade". Well, NO, not when I can go elsewhere to get the music I want to listen to all day at work. I must say that Jango is so much better! (middle finger lifted on the way out...)

Date of experience: March 6, 2017
Wyoming
1 review
0 helpful votes
Follow Ruby F.
Unfollow Ruby F.
Share Review
Report Review

I really enjoy the variety of music y'all have to offer. I love your classic rock station also the 60's station. Keep rocking it guys!

Date of experience: March 1, 2017
Georgia
12 reviews
40 helpful votes
Follow Keary W.
Unfollow Keary W.
Share Review
Report Review

Outdated
February 16, 2017

It used to be the best but now too much competition out there that is much better. Selection could be more wider than commercial music.

Date of experience: February 16, 2017
Louisiana
4 reviews
5 helpful votes
Follow Byronic D.
Unfollow Byronic D.
Share Review
Report Review

I like it
February 8, 2017

It allows you to hear of a lot of variety within one musical genre at a time and groupings by era or by similar artists

Date of experience: February 7, 2017
New York
11 reviews
13 helpful votes
Follow Andi L.
Unfollow Andi L.
Share Review
Report Review

I wish Pandora would allow a person to pick specific songs for a playlist. Playlist.com did it until they tried to compete with iHeartRadio and Pandora, thus ruining their website.

Date of experience: February 7, 2017
Pennsylvania
3 reviews
4 helpful votes
Follow Danelle K.
Unfollow Danelle K.
Share Review
Report Review

Great Stations!
February 7, 2017

No matter what mood you are in Pandora always delivers the best! Typically do not have any issues with internet or anything when using.

Date of experience: February 6, 2017