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Pandora

3.5

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Pandora Reviews Summary

Pandora's reputation is mixed, with customers appreciating its diverse music selection and personalized stations, often noting the app's ease of use. However, significant complaints revolve around reliability issues, such as frequent interruptions and repetitive song choices, which detract from the listening experience. Customer service also faces criticism, particularly regarding difficulties in account management and unresponsive support channels. While some customers express satisfaction with the jewelry products and in-store experiences, concerns about product quality and return policies indicate a need for improvement. Overall, Pandora must address these service and reliability issues to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

value
23
shipping
11
returns
10

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Colorado
66 reviews
78 helpful votes
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Generally Okay
October 31, 2017

I like the app, However, they run way too many ads and they only only 4 to 6 skips per station. Which is a big issue because I dislike a lot of the songs and would rather not have to create new stations every time I want to listen to music.

Date of experience: October 30, 2017
Wisconsin
5 reviews
1 helpful vote
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Thank Goodness
October 30, 2017

I love Pandora... the selection is amazing and it saved me from playing my same ol' CDs over and over!

Date of experience: October 29, 2017
GB
6 reviews
45 helpful votes
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I LOVE this app
October 25, 2017

Pandora is a game changer for me! So easy to use and always fantastic song selection! My husband and I love it!

Date of experience: October 24, 2017
North Carolina
1 review
0 helpful votes
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The best music app
October 27, 2017

I love using it. You can create your own stations and even personalize the others. Thumbs up and down determine what songs play. It's very easy to use and I love it.

Date of experience: October 24, 2017
New York
4 reviews
8 helpful votes
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PANDA
October 24, 2017

It told me if i sign up i would get a free panda after my first month... Never got my panda although i did get a potato from my friend the otherday... what a small world

Date of experience: October 23, 2017
Colorado
5 reviews
3 helpful votes
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Free music
October 22, 2017

Love the free here at Pandora. The commercials are short and relevant. Thumbs up keep the type of music you enjoy coming and coming!

Date of experience: October 21, 2017
Colorado
2 reviews
1 helpful vote
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Excellent!
October 16, 2017

Absolutely LOVE Pandora! Streaming is seamless. Commercial free listening is great. Playlist creation is easy. The artist suggestions are fantastic and definitely enhances my listening enjoyment! Definitely recomnended!

Date of experience: October 15, 2017
Texas
2 reviews
1 helpful vote
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Great online Music
October 10, 2017

Wonderful online music source for both at work and on the road in the car. I like the thumbs up option.

Date of experience: October 9, 2017
Utah
16 reviews
13 helpful votes
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I enjoy their music and I pay for Pandora Plus, so I don't get commercials. My only complaint is with their service and technical developers. Their Android app has been so bad for many years, they can never seem to get right. It's a joke. So many problems. Trying to email their support team about Android app issues is the most worthless experience in the world.

Date of experience: September 27, 2017
New York
1 review
1 helpful vote
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They followed my teenage daughter and I in the Cherry Creek Mall Pandora as soon as we came in even though we bought something. Totally ignored the white couple who came in to browse. My daughter had never experienced this before and was so confused. After leaving a complaint, store manager called to apologise but made it worse with a dismissive attitude. I would never step back in this store again and I urge anyone of colour, watch where you shop. RACIAL PROFILING SEEMS TO BE ALIVE AND WELL HERE.

Date of experience: September 5, 2017
Nevada
1 review
0 helpful votes
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Best I know of
September 2, 2017

Yos maybe there are other sites I dont know of but pandora is very nice. Free music and once you pick a group they play them and others like it. Then they call them your stations and are saved for you. There is a new feature I dont care for, it asks if your still listening and stops music till you respond. So if your listening and also maybe repairing something in yourhome you have to stop and respond or no music. But it is free and maybe people left on using bandwith or something. And they do have comertials sorry my spelling. Anyway they are ok mot to interuptive. So for me there very good and Illcheck back to see if others sugest different. Thanks Tony

Date of experience: September 1, 2017
California
1 review
0 helpful votes
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There is no point in listening to Pandora. Turn on your radio, You'll get the same generic corporate crap there. Go to Spotify where you can decide what you want to listen to. Pandora's "curated" music is nothing more than a way to screen out any indie artist's that might want to challenge the status quo.

Go with Apple Music. At least there, if an indie artist has their music out you can hear it.

We don't need another stinkin' corporate suck up as our source of music.

Date of experience: August 31, 2017
Florida
1 review
0 helpful votes
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After not listening to Pandora from my cell phone for several months, because of excessive ads, I decided to try it again this morning. I walked and listened for 45 minutes. During that period there were 10 ads by Pandora, one in Rap format (terrible). Don't you think that is excessive or are you deliberately driving clients away. I will go back to my ipod, my music with no ads.

Date of experience: August 31, 2017
Louisiana
1 review
2 helpful votes
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Its impossible to work with! Constantly locks up and freezes! Navigation is horrible! I miss the simple good ole days, and it seemed like it used to have better songs in their playlists
If your curious, trust me its not my computer!

Date of experience: August 25, 2017
Wisconsin
1 review
1 helpful vote
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Tried to cancel my account for 5 weeks. Every time I hit submit it gave message it was experiencing technical difficulties. Called customer service which gave message saying they do not take calls you need to email them. I emailed them and the person who was on live chat said I need to talk to technical support but I needed to give my credit card info as it would cost $5 to talk to someone and it could be up to $37. What a bunch of nonsense. They want to charge you for cancelling your account. I finally just called my credit card company and had them block all future charges from Pandora. Maybe then someone will actually help me without a fee. I will never do business with them again.

Date of experience: August 23, 2017
Arizona
1 review
1 helpful vote
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Pandora is great and all but laitly ill be listening to my favorite song then the song would stop on its own and i have to press the play button to continue it every 2minutes it happens it seems..

Date of experience: August 18, 2017
Washington
1 review
1 helpful vote
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Worst music store
August 3, 2017

After my app updated this app became trash. The new face is the worst I cant even use it anymore though they had good music back then

Date of experience: August 3, 2017
Washington
1 review
1 helpful vote
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As of yesterday, my app updated to a new face. Biggest complaint, shuffle isn't available and doesn't work the way it used to. I LOVED pandora because I could get such a variety of music back to back. Now that I can't shuffle my stations, I'm stuck listening to one station or listening to a playlist. If this isn't fixed asap, im going to stop using pandora. Im so disappointed.

Date of experience: July 25, 2017
Texas
1 review
1 helpful vote
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Pandora is nice for free music and playlists. But in 2017 they made an ignorant mistake selling out to advertisers. Nothing says, 'my company is already successful,' like needing to get paid for 5 times more advertisements than you've ever been paid for.

Every 2-3 songs the music stops and you have to go click the pause button twice just to get the advertisement to play. Then it might play 2 ads and not even start your music. So you have to go refresh the page, and then they might make you listen to another advertisement before hearing 2 more songs before they play more advertisements and make you refresh the page.

Youtube also sold out to advertisers, but their music doesn't stop playing near as much so youtube wins.

Date of experience: July 20, 2017
Kansas
9 reviews
18 helpful votes
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I like the music library Pandora has to offer. I use the free app. I have tried to create different playlists with different genres. It is possible to put requests in, but those songs may never be added. I find it frustrating that liking a song by a random artist can send the playlist onto a totally different track. You should be able to dislike a song for that playlist without it being deleted from possible songs for you. Overall it is a fine way to listen to music.

Date of experience: July 10, 2017