Pajar Distribution Ltd.Reviews 68

I bought my first pair of Pajar boots online from Hudson's Bay. When I received them, there was glue coming out from underneath the patches which was quite visible and unsightly. I wasn't expecting such poor workmanship from a high-end company like this but I decided it could be just a one-off product. I contacted The Bay but they did not have my size in stock anymore so I could only refund them and get my money back. Since this seemed like a warranty issue, I thought I'd call the company and ask if they would warranty it, but to my surprise they do not stand behind their products. Elizabeth, the manager of the customer service department, told me that even though they have the size I needed they would not ship it to me because this was not a warranty item. I would have to go back and deal with the Bay. Not only that, she was quite rude and had the worst speaking tone for a customer service rep, I found her to be poorly trained because she was quite defensive and combative in dealing with me. Please think twice before you purchase something from this company, if they are not willing to warranty a brand new item, in the box, never worn item (with a receipt), how do you think they will help you months from now if you run into a warranty issue? Luckily for me I can just get my money from The Bay and buy from another company, but please be warned that this is not the high-end brand it is marketed as.

These guys don't deserve 1 star and they're the worst! So I emailed them the next day to cancel one of my orders since I already got another item which was way cheaper. I didn't receive a reply since. I called them and the lady that I talked to was arrogant and condescending, I can hear her laughing in the background. I always shop online and this is the only company that process your order after 3 business days. Please note that's only for processing. It's ridiculous! They have great products but horrible customer service and shipping policy. I learned my lesson and I'd never buy from them again. Stay away guys!

The customer service is generally rude and not helpful. They don't pick up your calls until after 10 tries and they don't respond to your emails. The return process is extremely difficult. I have spent $50 to send the item back using Fedex. The item was delivered more than two weeks ago by the tracking number, but I have heard nothing from Pajar regarding the refund. I had to spend my entire day to make one successful phone call with the customer service. The person who eventually picked up my call was rude and she told me that there was nothing she could do about the refund because she was only the distribution center. Overall horrible experience, never buy from them again, not even the brand.

Please be warned. DO NOT ever buy from Pajar.com. This company is a sham! And is dubious in practice.
They take your money for a purchase and then you never hear from them again nor receive your purchase. No one ever answers the phone. And when you have an online chat regarding your order, they will tell you "we're opening an investigation into your order and will contact you" but you NEVER hear from them.
Do not buy from this company.

I purchased a pair of Pajar Bye Bye boots last winter for almost $400. This is only the second winter that I am using them and the zipper recently broke. Without a zipper replacement they are unusable. I contacted Pajar and they have refused to stand by their product and offer me some type of restitution. It is outrageous that a pair of boots this expensive do not even last two winters. The company is not answering my emails. Stay away from this company and their products.