Pajar Distribution Ltd.Reviews 68

Hi. I spent $276 dollars on a pair of boots, and only a few months later both the zipper and material ripped! I have contacted them FOUR times without any support, and their customer support agent, Kayla, I'm sorry to say, is very incompetent. My emails and chat continue to go unanswered, and they don't have a phone number.

False advertising, unethical business practices, can list more actions but that should be sufficient. I read another review - $500 boots ordered - never came - I thought it was my review except I didn't write it. Have never brought litigation on my own behalf but glad I am a lawyer today. Items purchased directly from Pajar on advertised sale. No communication. No responses. 2 weeks later, refund issued, canned email stating item no longer in stock. Item is in stock for full price. Looking at options. In consulting for retail establishments carrying this brand. I do not feel this brand should be sold with this unethical practice toward its consumers. I also have never seen a business with ALL horrendous reviews. Duly noted.

Ordered a $500 pair of boots on sale. 10 days go by I hear nothing. Next thing I know i've got an automated email saying they're out of stock and I got a refund.

They didn't have the intelligence to maybe think I would have gone with half a size larger or smaller.

Nonetheless I email them to say I'll take a size 9 if you'll honour the sale price. Ie an exchange

They said NO.

So instead of losing $50 because the boots were no longer on sale they lost $500.

Idiots. These are the types of business that will not survive the next 10 years- those with a mediocre product and crap customer service.

There are better places to buy Canadian made boots that have actual customer serivce

Bought an overpriced pair of boots on line, and didn't realize they are using a completely inaccurate size conversion chart. So a woman's size 6 is really a woman's size 7, which makes a huge difference when you are barely a size 6 in the first place. Even though the overpriced expensive boots have not shipped out yet? And it's been 3 days since you placed the order? They don't let you cancel the order for nothing, even though they don't really size their boots properly in the first place. But who cares? It's not them spending way too much money on winter boots right?

I was in contact with customer service, trying to find out some information about what their warranty covers on a specific style, Valerie. What/how long the warranty process is, Do they repair or replace the boots, what they define "misuse" as etc. The rep (Kayla) would simply link their warranty page repeatedly, which is very vague and does not say what exactly is covered vs not covered. So if getting answers about simple questions is like pulling teeth, I can only imagine the trouble you'd go thru after they had your money. So I would avoid this company at all costs, which is very sad considering they are a Canadian company.

You'll regret every dollar you spend on Pajar products. They do not live up to the advertising and are a true waste of money- you will be wet and cold and your toes will freeze! I bought 5 of their products and had to then go out and rebuy winter gear that actually works because Canada actually does have winter. There are much better products out there for much less money made by companies that care much much more about their customers!
They promote themselves as a Canadian heritage brand -SHAME on them! This makes the cruel joke of their products even crueler as you shiver in your boots, Canada is much better than that!

Bought these Pajar Jess boots, wish I had read reviews online about this company.
These are stated to hold up to-40. They are lucky to be warm in -5.
I bantered back and forth with customer service only to be told there was nothing they could do!
I walk my dogs on a daily basis and was looking for a light zipper pull on boot, worst boots I have ever worn.
I replaced them with a pair of Sorel that are toasty warm and on sale $50 cheaper.
Never again will I purchase a Pajar product as a Canadian I am ashamed of this company.

Would you please tell me your feeling when you pay $699.00 plus 13% tax, the jacket costed S789.87 CAD and the jacket was only good for 2 winters and disintegrating on the 3rd winter.
I can not believe Pajar brand has a really low quality for the big cost. I'll not recommend to all my friends, relatives and associates about your Pajar brand.
I purchased the jacket because I trusted the Pajar brand and I'm really care for the jacket but now all the black vinyl trims (wrist, pockets, neck & bottom of the coat) are cracked & peeling. I'm embarrassed to wear it in public.
I send photos to Pajar customer service and they told me "Since this jacket is not covered by the warranty, we are not able to repair the jacket.
The best solution I can offer you is to contact our authorized seamstress to evaluate your jacket"
STAY AWAY STAY AWAY from PAJAR brand

Be very careful before ordering these boots! I ordered two pairs in order to try them on for size, and being spoiled by Zappos and Amazon, I didn't realize that the returns were not free. "Free shipping!" is splashed all over their website. Well, OK, then maybe the standard $7.95 or $9.95 return fee for those few companies who do not offer free returns. Not so! I had to pay $50 to return them and that was the cheapest (USPS.) For an order of $250, this is outrageous! I pointed this out to Customer Service, and they said that upper management did not agree to pay for the return. Terrible policies, which even they could see were not in the spirit of online shopping. Don't buy from them unless you are absolutely sure of your size and preferences.

I bought these from the Hudsons bay, the fit was alright, and although initially the build appeared to be good, but having wore them for less than a month, they are already are torn.

I have been trying to contact Pajar since sometime now, but they wont respond to my complain or any messages either on their website, on facebook or even to their customer service.

Totally irresponsible customer service.

Never gonna buy Pajar ever. Don't recommend.

Similar to the other reviews, I have never experienced such terrible customer service from a retailer as I did with Pajar. I ordered a pair of boots and started contacting them about a month later as I had not received them. Since I was never able to get an answer by email, I started to call them regularly and spoke with the same person every time - Tracy. I kept being told they were looking into it and she kept promising me a refund, which never materialized. After four months (yes, FOUR MONTHS!) of being friendly and patient and not having received either a refund or the boots, I finally expressed that I was not prepared to wait any longer and they needed to get me my refund immediately. Tracy hung up on me! When I called back, she hung up on me again! This is beyond unacceptable treatment of a customer. Who does that?!? If they expect to remain in business, they need to entirely revamp their customer service department. I would recommend that you stay away from this company and their products. They evidently do not care about their customers.

If my review is able to convince at least one person not to buy from Pajar I will be happy.

The only reason I didn't place a review sooner was because I know they monitor and delete reviews wherever possible and I wanted to make sure I finally got my order finally dealt with.

I found a Pajar coat in a store near my house but decided to order online on the Pajar website since the same coat was 30% off, and saw that they only honour warranties for Pajar products bought directly from them.

Ordered the coat, credit card got charged and got an email saying my order was confirmed and id get an email when it was shipped. Their website said 24-72 hours, perfect. Almost three weeks later, my order still has not been shipped. There have been no responses to my numerous emails, their customer service number disconnects you EVERY time after 20 mins of "you are first in line, thank you for your patience" due to "technical errors". I found their head office number and called four times:
1st time: left a voicemail at reception, no reply
2nd time: spoke to a rep, she was very nice but said their was no record of my order as she could not find it in the system. I explained that I had been charged for it had had an order number, she said my order must have "fallen through the cracks" and would deal with this personally and would cancel the order. She gave me her email to send my order number and told me she would cc me in her emails to the distribution centre. I did as she asked, followed up a few days later as well, never heard back
3rd time: spoke to reception, she said the one person in the office was on lunch and I was told to call back. I asked if there was anyone else I could speak to and she said no because half of office wasn't in because of the weather
4th time (about two hours later): finally able to speak to someone and they cancelled my order. He stated he was in the process of cancelling my order because he had seen my messages through their Facebook (I messaged them almost every day for over a week). I got the cancellation email a few minutes after.

Anyways, this long review is basically my outlet for venting my frustration with the company. I would never blame a specific customer service rep even if they were super rude since I know it's not their fault but this was ridiculous. I had to contact them so many times and it was so difficult to get a hold of anyone. I was a happy customer and always enjoyed their product but honestly I would never buy a Pajar product again. Maybe I am a one off mistake however based on the other reviews as well as their Facebook (they delete all the negative reviews) I would guess that I am not. FYI their office number is *******067 in case anyone else needs it.