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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,802 reviews

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South Dakota
1 review
0 helpful votes
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Hard to find BMW Pearl Silver
June 22, 2025
Updated review

I'm no body man and the videos were a great help. Match was good.

Date of experience: June 12, 2025

Easy to order website
June 1, 2025
Previous review

Easy to order website

Date of experience: May 21, 2025
North Carolina
1 review
0 helpful votes
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Slow motion
June 22, 2025

Took forever to receive paint and call and text several times

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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Great match!
June 21, 2025
Updated review

Ordered paint to touch up a 70 year old car with original paint and the match was perfect! Will continue to use your products in the future. Thanks for the excellent service.

Date of experience: June 11, 2025

Website is very straightforward and easy to use
May 31, 2025
Previous review

Website is very straightforward and easy to use.

Date of experience: May 21, 2025
District of Columbia
1 review
0 helpful votes
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Perfect matcj
June 21, 2025

I received my scratch kit, and the paint is a perfect match. I did two light coats and most of the scratch (actually two scratches, one small and one narrow but about 10 inches) were covered. Nowever, when I tried to do a final coat, the tip was quite hard and the paint didn't flow well. Actually, after much shaking and trying to get the last coat on, the tip came out of the tube, and while I was able to reinsert it, it came out several more times. I guess that I'll have to be satisfied with a mostly- covered scratch.

Date of experience: June 10, 2025
Oregon
1 review
0 helpful votes
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Your going to need more than you think!
June 20, 2025
Updated review

The ordering process and website is so simple and easy to use. Its a very good and fast to navigate.
The amount of paint you receive in a aerosol can is probably not what you are expecting. Your going to need more! I ended up ordering 3 times... each time ordering 2 cans of paint for a total of 6 cans. The first time the paint color was right on... 1 can was filled more than the other. The 2nd Order the color was near all black but the cans were more equal in amount of paint. The 3rd Order the color was right on again and each can held about the same amount. None of the cans were full like you would think a spray paint can would be. There is enough paint in 2 cans to paint a fender multiple times and get a good base. I am very please with PaintScrtach and will be a customer again in the future. The issues I had was there was no information on how much paint I would need for a particular project or some kind of estimation to give me an idea of how much Paint I would need. I made 3 separate orders, paid shipping 3 times and each order to over a week to get. The Bottom line... Your going to need more than you think and the buying process and color matching are very good!

Date of experience: June 10, 2025

Easy Order process and quality of paint appears to...
May 30, 2025
Previous review

Easy Order process and quality of paint appears to be good.

Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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Ordering Disaster
June 20, 2025
Updated review

Ordered wrong color. Still not reassured why l got red when l ordered blue. Tried make a new order. We site wouldn't let me empty out previous order. Finally gave up. Placed order with another company

Date of experience: June 10, 2025

Very user friendly web site
May 30, 2025
Previous review

Very user friendly web site

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Camaro paint match
June 20, 2025
Updated review

Paint was a perfect match! Directions were complete and easy to follow.

Date of experience: June 10, 2025

Easy website to navigate
May 30, 2025
Previous review

Easy website to navigate. Previous order was spot on.

Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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Perfect match
June 20, 2025
Updated review

We had the number we needed from an original package that came with our RV. This matched and was quick to arrive

Date of experience: June 10, 2025

I found exactly what i was looking for
May 25, 2025
Previous review

I found exactly what i was looking for

Date of experience: May 15, 2025
Florida
1 review
0 helpful votes
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Overall - everything went well. Car looks good once again. Thank you for providing this online service.

Date of experience: June 10, 2025

Good experience
May 30, 2025
Previous review

Good experience. THX

Date of experience: May 19, 2025
Kansas
1 review
0 helpful votes
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It took care of my need.
June 20, 2025

Smooth. The paint matched perfect. This was a special order paint on a 63 Pontiac Grand Prix, I did not have the number, just the name and division that used it 63 Chevrolet Ember red.

Date of experience: June 9, 2025
Illinois
1 review
0 helpful votes
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Ordering was simple... possible add a note on your website to show how to locate the paint color code in the car's door?

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Paint makes car look like new!
June 19, 2025

I had a little trouble navigating the web page, but that is because of me. But the paint looks great
And I am actually going to order more. It makes the car look great. I can't say enough about how good it looks.
Regards,
Beau E.

Date of experience: June 9, 2025
Missouri
1 review
0 helpful votes
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Benz
June 19, 2025
Updated review

Arrived early and matched up great with the color of my 20 year old convertible

Date of experience: June 9, 2025

Easy check out and fast shipping
May 29, 2025
Previous review

Easy check out and fast shipping

Date of experience: May 18, 2025
Montana
2 reviews
2 helpful votes
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Great Product
June 19, 2025

Really pleased with the product and my painting results. Highly recommend.

Date of experience: June 9, 2025
Minnesota
1 review
0 helpful votes
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Fast service and shipping
June 19, 2025

So far experience has been good, i have yet to open or use the product.

Date of experience: June 9, 2025
Rhode Island
1 review
0 helpful votes
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Great Service
June 19, 2025

Ordering from pain Scratch is a breeze. The paint delivered is high quality and matches your vehicle perfectly.

Date of experience: June 9, 2025
Iowa
2 reviews
2 helpful votes
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Great!
June 19, 2025

Fast shipping. Exactly what I needed. Little unsure about ordering but it was great.

Date of experience: June 9, 2025
Ohio
1 review
0 helpful votes
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Fast shipping and great product. Applies with a professional outcome. Ordered a spare. The color matched perfect to the oem paint

Date of experience: June 8, 2025
Washington
1 review
0 helpful votes
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Quality Product
June 19, 2025

I have purchased from Paint Scratch previously with good results.

Date of experience: June 8, 2025
New Mexico
1 review
0 helpful votes
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Great service and follow-up
June 19, 2025

Outstanding customer service along with great follow-up.

Date of experience: June 8, 2025