On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Web site was very convenient to navigate through to find color to match my vehicle
Experience was good unfortunately paint did not match however i believe it had been painted previously
Have used paintscratch twice before. Found products of good quality and price. Easy diy project.
Repeat customer. Easy to order and find products, as always.
The paint color I received is not even close the color of my car. The order receipt -and the color code on the spray can- have the correct color code from the car, so I am not sure what happened. I applied it to my car, after a primer, and it is a much lighter blue than the car.
Easy website to use, locating exact paint I needed and ease or ordering.
The process of getting the paint I want/need was great! Just hadn't gotten to use that paint just yet.
I was looking to touch up some of the trim and front of my 2007 RV. Paintscratch was the only web site specific to RV's. The website was user friendly, letting me pick my specific year make and model. The paint arrived in a timely manner and was well packaged. I've only used the maroon color which was spot on. But I'm confidant the black will be just as good.
Web site was very easy to navigate. My RV is a little older and I did not expect to find my color touch up paint in stock. That being said I expect a diffrence since my has surely faded over time.
Color was not right. I used the manufacturer color code. Don't understand
It was fine. I ordered the paint and received it in a timely manner.
This is a much improved paint match from paint I've purchased other places, but once the paint starts flowing it poured out of the pen and I had a huge mess and lost almost all the paint. The felt tip even fell out. I really love the quality and color of the paint I was able to salvage off the puddle on the floor though lol!
Great experience. Will order again if needed. Thank you...
Good experience ordering again. Paint came timely and is what was ordered
The paint was a perfect match and it shipped quickly. Very happy with it, thank you!
Great product, worked perfectly, like advertised and like expected.
I would recommend PaintScratch products. Paint matched perfectly, instructions were provided, company was available from beginning to end.
Fast shipping, the order was complete. Will try as soon as I have a chance
Website very easy to order, great selection of products
I am a return customer, keep coming back because I can count on receiving my order quick. Recommend to all.
Color match was pretty good, shipping was also fast. Would recommend to all.
Although I haven't tried it yet I believe it will work out as described
Great product, easy process, quick delivery. Perfect match
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members