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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
464
This company responds to reviews on average within 0 days

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7,847 reviews

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Virginia
1 review
0 helpful votes
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Received Product
October 10, 2022

Ordering and matching was very simple. Product was delivered timely. Haven't had a chance to use try the product yet. Instructions seem straight forward on application.

Date of experience: October 10, 2022
Nevada
1 review
0 helpful votes
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Instructions were emailed 3 days after paint arrived. I was looking to paint immediately upon arrival.

Date of experience: October 9, 2022
California
1 review
0 helpful votes
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Thanks for tracking numbers and arrival dates of the products.

Date of experience: October 8, 2022
Wisconsin
1 review
0 helpful votes
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Paint match
October 9, 2022

The paint matched so good. I was very impressed. I would buy form you again. Some one knows what they are doing.

Date of experience: October 8, 2022
North Carolina
1 review
0 helpful votes
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57 T-Bird
October 8, 2022

Ordered Colonial White for some minor touch up. Color was spot on and worked perfectly!

Date of experience: October 8, 2022
New York
2 reviews
0 helpful votes
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To be tested in a week or two.
October 8, 2022

Once I discovered your site, it was..."easy as pie!"

Date of experience: October 8, 2022
Washington
1 review
0 helpful votes
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Toyota paint
October 8, 2022

I have a 30 year old Toyota truck that needed some touch up. I found the paint ordered it and it arrived when they told me. Excellent service.

Date of experience: October 7, 2022
Minnesota
1 review
0 helpful votes
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Great service
October 7, 2022

After placing my order, I was notified that PaintScratch didn't carry that color code. The code they were trying to match wasn't what I ordered so I emailed back with that info. By the next morning they had corrected the order number and shipped the paint. Everyone makes mistakes but not everyone corrects it so quickly.

Date of experience: October 7, 2022
Massachusetts
2 reviews
0 helpful votes
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Timely shipping
October 7, 2022

So far so good, first time customer so high hopes for the product.

Date of experience: October 7, 2022
Minnesota
1 review
0 helpful votes
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Bad pen
November 6, 2022

As mentioned in previous comments
Pen felt too came out & compromised
It

Date of experience: October 7, 2022
Texas
2 reviews
0 helpful votes
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1988 Jeep paint
October 7, 2022

I had ordered from paintscratch before and the products are exceptional and provides customer support and instructions on how to for the DIY with professional results. The delivery time is a couple days not weeks. Thank you.

Date of experience: October 7, 2022
Oregon
1 review
0 helpful votes
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For the money and your line of business, you would think color accuracy would be a thing. It really shouldn't be that hard to get a color right

Date of experience: October 6, 2022
South Carolina
1 review
0 helpful votes
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Works great thank you
October 6, 2022

Previous order for old Yella matched perfectly. Black paint proving hard to match so thought I would give Paint Scratch a try.

Date of experience: October 6, 2022
Washington
1 review
0 helpful votes
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Paint Scratch order
October 6, 2022

Paint scratch did fine. Unfortunately paint did not match.

Date of experience: October 5, 2022
Minnesota
2 reviews
0 helpful votes
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Motorhome makeover!
October 5, 2022

Got all of the items that were ordered. Have not used.

Date of experience: October 5, 2022
Vermont
1 review
0 helpful votes
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Easy & Affordable
October 5, 2022

It was easy to find exactly what I needed and to order it.

Date of experience: October 5, 2022
Guyana
1 review
0 helpful votes
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First experience.
October 5, 2022
Updated review

This is first order. Placing order relatively simple. Order was easy to place and delivery was effected promptly.

Date of experience: October 5, 2022

This is first order
September 18, 2022
Previous review

This is first order. Placing order relatively simple.

Date of experience: September 18, 2022
Virginia
1 review
0 helpful votes
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Very Good Product
October 4, 2022

Very good color match! My vehicle is 16 years old and good match and easy to apply.

Date of experience: October 4, 2022
Georgia
1 review
0 helpful votes
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Nice and easy
October 4, 2022

Ordering was fast and easy. Received order fast with no issues.

Date of experience: October 4, 2022
North Dakota
1 review
0 helpful votes
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I needed color code 8A1 for my 1986 Toyota pickup. I had ordered that color code from another company and it didn't match. I ordered from Paint Scratch and they "promptly" sent it out to me and it was a perfect match to for my pickup. I would highly recommend Paint Scratch to anyone who needs matching paint for their vehicle. Also Paint Scratch was so easy and helpful to do business with.

Larry McNamara

Date of experience: October 4, 2022