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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
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I've always had good service but a little disappointed this time. I tried to cancel my order within a couple of days but was told it was already filled. Come to find out that it wasn't in fact filled, received it about ten days later. I just wanted to find something other than lacquer to paint a door handle. It would be smarter to give a refund than to lose a customer.
Product was delivered in a timely manner. But my 1957 Coronet required single stage paint. You sent modern paint with clearcoat, against my specifications.
I cannot comment as I have yet to use the kit to repair scratches on my vehicle. Can say, making the order was easy and it arrived in a very timely manner.
I ordered my products and had them within a week. The color was what I needed and instructions made it easy to follow
First time ever doing any type of body work. The process was well explained and came out absolutely perfect!
Quick and easy and good pricing. Good quality touch up paint
Touch up paint bottles (2) arrived quickly, well packed/padded. Each touch up color is an excellent match to the vehicle. Reasonable price. Great service overall. Thank you PaintScratch.
Stirred/shook paint: Colour nowhere resembles supplied paint codes. Because paint codes were beyond 2005, company claims no responsibility. Response is automated and notes no replacement, return or refund shall be made. I was better off covering the spot with a piece of chewing gum.
Easy and smart layout to use. Quick and simple to complete.
Came out great, single stage in a can was exactly what I needed to touch up undercarriage and trunk
Cant tell from original, perfect
Have had experience using Paint Scratch products before and was pleased.
The first spray can that I ordered did not match well to the paint. I have a 1991 Orly Blue VW Westfalia LP5Z and I know that this is a tough one to match because of the reflective qualities.
The second batch of spray I ordered was MUCH closer and matched up great.
Color match great and went on smooth and even although spray nozzle didn't work on first can but used nozzle from second can that worked.
Paint matched perfect! Even being in an aerosol can! Looks great will order again soon!
Repeat customer, As always fast courteous service. Have used them before and will again.
The shipping of my order was fast. It beat amazon prime.
The color was right on point. I need to order more paint.
QUICK & EASY
WAS 1ST ON ANOTHER SITE BUT THE DETAILS THEY WANTED FROM ME TURNED ME OFF THIS WAS AGAIN QUICK & EASY!
THANKS
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

