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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
459
This company responds to reviews on average within 0 days

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7,811 reviews

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Washington
2 reviews
0 helpful votes
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Great paint
May 3, 2023

I just got it and just touched up my car. Great paint!

Date of experience: May 2, 2023
Michigan
1 review
0 helpful votes
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Stone chips
May 2, 2023

Ordered touch up paint to fix some stone chips. Perfect match and so easy to use.

Date of experience: May 2, 2023
Florida
1 review
0 helpful votes
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Great Product
May 2, 2023

The shipment arrived as promised and the instructions were detailed.

Date of experience: May 2, 2023
Illinois
1 review
0 helpful votes
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Awesome
May 2, 2023

Fast and easy to find product I need, easy to apply

Date of experience: May 1, 2023
California
1 review
0 helpful votes
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I never received a receipt for my order by email, despite putting in a request for it through the website. Otherwise, everything worked well.

Date of experience: May 1, 2023
District of Columbia
1 review
0 helpful votes
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Amazing
May 1, 2023
Updated review

Could not believe how wonderful the match was. Will probably order more now that I know how well it worked.

Date of experience: April 30, 2023

Hard to match true color of model and car type
April 16, 2023
Previous review

Hard to match true color of model and car type

Date of experience: April 16, 2023
Virginia
1 review
0 helpful votes
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Touch up paint
April 28, 2023

Thank you i like your website.I thank you for having these products that we can easily buy

Date of experience: April 28, 2023
Washington
1 review
0 helpful votes
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Good paint
April 28, 2023

Did match the color of my car and it looks really good over all very satisfied and will buy more for my other vehicles.

Date of experience: April 28, 2023
California
1 review
0 helpful votes
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Quick and Easy
April 28, 2023

I ordered my paint based on the color code for my car. The paint arrived in the expected amount of time. The paint is of good quality with thorough instructions.

There are clear instructions how to use the product on the sample card included to make sure the color match is correct. There are clear instructions on how to return the product if it doesn't match. I ordered the exact color number for my car and was sent exactly what I ordered; unfortunately, after making the color match card exactly as instructed the color does not match. This is through no fault of Paint Scratch or my selection.

Date of experience: April 28, 2023
New York
1 review
0 helpful votes
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Satisfaction factor
April 28, 2023

Great customer service! Very responsive, helpful together with fast shipment. I can only recommend buying your paint from them.
Will order from Paint Scratch again, no doubt.

Date of experience: April 28, 2023
Illinois
1 review
0 helpful votes
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Horrible company
May 27, 2023

I ordered primer, base coat, and clear coat for a repair I need to do on my vehicle. This is a popular paint color on a lot of vehicles, so I figured it would be an easy paint to mix. I sprayed a test sample and knew immediately it was way off. My paint has a very minimal amount of pearl flakes in it. What they sent me looks like a bass boat. I sent them the sample they requested, and they told me that it matches their color chip perfectly. Obviously they have the wrong chip. I have talked with the dealership, a body shop, another online paint match supplier, and an auto parts store that mixes factory paint and they all say the same thing. Paintscratch.com is wrong. Customer service here has been useless, defensive, and borderline incompetent. I will never use this company again. Thank you for a complete waste of $139.69.

Date of experience: April 27, 2023
Arizona
1 review
0 helpful votes
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Received materials
April 27, 2023

Good so far, I haven't touched the vehicle up just yet.

Date of experience: April 27, 2023
Florida
1 review
0 helpful votes
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Excellent service and follow up.
April 27, 2023

Easy navigational website, fantastic instructions, an excellent paint match, so much so I couldn't even tell where I touched up. They will be my go to for paint.

Date of experience: April 27, 2023
Arizona
1 review
0 helpful votes
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Delivery Time
April 26, 2023

My product was delivered very quickly. Much appreciated.

Date of experience: April 26, 2023
Wisconsin
1 review
0 helpful votes
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Paint can
April 26, 2023

Well It was good experience. Color match is certainly perfecto

Date of experience: April 26, 2023
New York
1 review
0 helpful votes
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Genesis G80 Touch up paint
April 26, 2023

The paint appears to be an excellent match based on the test card.

Date of experience: April 26, 2023
Alabama
1 review
0 helpful votes
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Need More help with Color codes or chat online?
I sent a request for paint colors for my 2003 Excursion green tones!
I listed the colors but did not have color codes

Date of experience: April 26, 2023

Need More help with Color codes or chat online?
May 11, 2023
Previous review

Need More help with Color codes or chat online?

Date of experience: April 11, 2023
North Carolina
1 review
0 helpful votes
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Bait and switch
May 26, 2023

I suppose it's a marketing strategy. Advertise that you have the paint I need, then tell me you don't but you can custom match. That way you don't have to keep any stock. Ridiculous.

Date of experience: April 25, 2023
Texas
1 review
0 helpful votes
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Haven't used it yet
April 26, 2023

Waiting until weather is warmer and dryer to apply

Date of experience: April 25, 2023
New York
1 review
0 helpful votes
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Excellent color match
April 25, 2023

Shipping was quick and reasonable. Most importantly the color match of the two item I purchased is excellent

Date of experience: April 25, 2023