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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
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From the begining, the product infomation supplied on the website was very helpful in choosing the correct product. The transaction itself was seemless and very smooth. The emails sent to appraise me of the order status were very appreciated. This all came together for a great customer experience. I would definitely come back.
Great place to buy with lots of info and assistance
Easy to use site, fast shipping. Price is a little high but I know I'm getting quality paint
I've ordered paint from other companies for my car but Paint Scratch was so good I ordered the spray.
Good experience although I left out an item so I will add to my next order. I sent out emails to support team and received responses quickly.
Good. Everything is there to make the scratch not so obvious. The best thing is the paint matches. It came with good instructions. Simple and easy to do.
It is a perfect match. Great instructions on repairs and shipping west great and on time!
Paint arrived quickly with solid notifications along the way. Paint match was good even for an older paint code that was single stage.
I ordered from Paintscratch for some touchup paint for some used Silver Millenium, 2003 Lexus LS 430 wheels I bought. I had a scratch I sanded, primed and painted with the Silver Millenium from Paintscratch I had ordered and it was a couple of shades darker than the silver wheels. They did state that the age of the color, it maybe difficult to match.
The website is very user friendly in walking the customer through the process of ordering products, including additional options available for the vehicle.
The primer can I bought? Did not have any air pressure and I could not use it. I had to purchase another one. I will be contacting for a refund.
Very reliable, and prompt. I needed help and you provided it.
I ordered a bottle of touch up paint for a 1992 Harley. The color was only made for 2 years. I was amazed at how perfect the match was.
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

