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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,811 reviews

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Pennsylvania
1 review
0 helpful votes
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Wheel paint
February 11, 2024

Paint was perfect match. Everything worked out very well. Thankyou

Date of experience: February 11, 2024
New York
1 review
0 helpful votes
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Lets see how the paint matches, ordering no issues

Date of experience: February 11, 2024
North Carolina
3 reviews
0 helpful votes
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Side mirror panel job
February 11, 2024

Very easy to use. Looks good. Have enough left for several more jobs.

Date of experience: February 11, 2024
Virginia
1 review
0 helpful votes
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Great
February 11, 2024
Updated review

Used you before, experience was great. Thankyou. Great job of matching my 1990 classic Mini Cooper.

Date of experience: February 11, 2024

Good job guys :)
December 4, 2022
Previous review

Easy and painless. Thankyou, For a 1990 classic Mini Cooper the paint was right on. I'll be ordering more in the near future.

Date of experience: December 4, 2022
Utah
1 review
0 helpful votes
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Delivered as advertised
February 11, 2024

Everything looked great. The tool for paint matching was easy. Great company.

Date of experience: February 10, 2024
Washington
1 review
0 helpful votes
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Easy to use web page, the video with instructions was very helpful! Thank you!

Date of experience: February 10, 2024
Michigan
1 review
0 helpful votes
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Very Helpful Customer Support Team
February 10, 2024

After placing my order, I realized I had 2 different paint codes for the same color offered by our RV manufacturer. Working with the customer support team, they made the extra effort to research and confirm that the 2 paint codes were the same color. While I felt certain that the paint codes were for the same color, their confirmation added a degree of confidence. Thank you!

Maybe I couldn't find it on the website, but one upgrade opportunity is to provide a downloadable PDF of the directions on how to use the product.

Date of experience: February 10, 2024
Alabama
1 review
0 helpful votes
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100 percent would choose over any other company easy to order and comes in fast!

Date of experience: February 9, 2024
North Carolina
1 review
0 helpful votes
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I have ordered touch up paint for my original paint 1960 Oldsmobile and it was a perfect match. I recently ordered a pint of same paint and assume that it will be a perfect match but I haven't as yet had the repairs done. Service was excellent, though.

Date of experience: February 9, 2024

1960 Pontiac
August 22, 2022
Previous review

I have ordered touch up paint from PaintScratch for two original paint vehicles - a 1960 Oldsmobile Dynamic 88 and a 1960 Pontiac Bonneville. Both orders were filled promptly and the paint was a near perfect match for each vehicle.

Date of experience: August 22, 2022
New Mexico
1 review
0 helpful votes
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Will contact company so there will receive the correct colors.

Date of experience: February 9, 2024
California
1 review
0 helpful votes
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Good product
February 8, 2024

Make sure to follow the directions. Keep those area small.

Date of experience: February 8, 2024
Maryland
1 review
0 helpful votes
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I received my paint that was supposed to be single stage, received base coat. Tried to get it replaced and was told I needed to buff it. Did that and in doing that it only removed the paint. Further proving it was base coat. Explained that and no more responses. Also this company is only a reseller and not the manufacturer. Every email I was told they needed to speak with the paint supplier.

Date of experience: February 7, 2024
Nevada
1 review
0 helpful votes
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Hope it works - too cold now to tell
February 8, 2024

Received order and here's thirty-five more characters!

Date of experience: February 7, 2024
Arizona
1 review
0 helpful votes
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Toyota Paint
February 15, 2024

Paint was not a very good match to original paint. Glad it was a small area to paint.

Date of experience: February 7, 2024
New York
1 review
0 helpful votes
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Paint pen
February 14, 2024

I found the paint pen to be difficult to use. You have to press the tip to get flow, which messes up the new coat that was earlier applied with the pen. I should have gotten the brush version of the paint.

Date of experience: February 7, 2024
Florida
1 review
0 helpful votes
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Poor color match
February 13, 2024

I'm a professional auto body painter of 58 years. I mixed my own paint. I check the color matching with great detail. My vehicle had never seen sunlight until I retire and recently moved to Florida where it is garaged. SO I know the color has not faded. WAY TO LIGHT

Date of experience: February 6, 2024
New York
1 review
0 helpful votes
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Paint color match
February 6, 2024

Great color match great product fast delivery, thank you

Date of experience: February 6, 2024
Maryland
1 review
0 helpful votes
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1 0z d crystal blue pearl 2019 Mazda
February 6, 2024

Easy. Thanks! Very easy website to order from and received sample in a reasonable time frame. Color match perfect. Thanks

Date of experience: February 6, 2024
New Jersey
1 review
0 helpful votes
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The color was slightly darker than my cars original color but it was most likely due to my cars paint fading as the website states. The difference was not large enough for me to feel it was necessary to reach out. The instructions provided a little confusing but they are detailed.

Date of experience: February 6, 2024
Ohio
1 review
0 helpful votes
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Went well
February 6, 2024

Everything included that I needed. Shipped quickly. Matched well.

Date of experience: February 5, 2024