On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Expected a smaller pen tip. Hard to control. Had to get my own thin brush to apply.
I wanted to touch up my 89 Mustang, ordered a small bottle of paint, a bit expensive, but it's about the only place to get a small amount. It matched pretty well, touched up some spots that weren't exposed to the sun, so it should match well, it's a little bit off, but I'm happy overall.
The color matches was right on. I really enjoyed the way it was set up. I use all the product. Plan on ordering more I'm gonna order next time with the rattle cans for the larger areas, the size of a nickel or larger!
The paint pens were fine however, the paint would not stick on the rivets as was intended. I tried ruffing up the surface but it simply "ran" instead of stick. Overall, the pens were the correct color but I believe something else was need to "bind" the pain to the surface.
It was easy to order and hopefully it is the right paint
Very happy with the match and will use PaintScratch again
Could have a bit more sparkle/flake. Dries thicker than those I've used in the past. Color match otherwise is very good
Excellent product, easy to apply correctly, and our first order last year for another car was a perfect color match.
The PaintScratch product was received promptly and, despite disclaimers in the ordering process about guaranteeing the color match on a 40-year-old Porsche, the match was perfect. I was also impressed with the consistency of the paint. A lot of touch up paints are too thick, but PaintScratch's product is perfect - not too thick or not too thin. Very good quality. Thanks, PaintScratch.
My last paint order was exactly what I wanted. Color match was perfect and delivery very quick.
Good paint good paint good paint good paint good paint
Quick & easy
Good stuff but I hope I don't have to use you again. Since my car is only a couple of months old and it was already gained on the left rear panel.
Basically simple process- however they could not locate one of the four colors I needed.
The color was not even close. Would have been better off using Ford's touch up. Save you money
I ordered paint from three companies and compared them on a hidden panel prior to several repairs that I was about to make on my car. Paint scratch had the best color match by far, and best spray pattern out of the can. This is my go-to paint provider from here on out.
Cans spray very well; best color matches I have found
The website is superb and made my first time experience with 2K paints very easy. The order arrived much sooner than originally expected. Looking forward to using it when weather improves and I have time. Many thanks!
Easy, Just a bit much on the shipping charge tho...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members