OZSALEReviews 1,182

I ordered an electric bicycle from Ozsale for $999. They them sent me an email saying they have oversold them and have issued a refund. The refund never came through. I am now chasing this up with PayPal and may have to take it to the retail ombadsman if that does not work.
Plus there customer support is useless. Only via the contact form on their website and they only send me the exact same unhelpful generic message every single time.

15 days later after placing my order and mind you immediate payment for it goods are still not shipped. Impossible to find out what is the customer service number. You have to send them email and after couple of days you may receive generic answer with no ather avenue to adress the problem. Thankfully one more review website helped me to obtain their CSO number. I must say it was unpleasant and tense conversation and reluctance to cancel the order wich was not shipped after 15 days of placing it. Demanded to talk to superviser and finally omg order is cancelled. I am not sure when i will receive refund... i will keep you updated, but my advise is PLEASE STAY AWAY FROM OZSALE, THEY ARE SCAMMERS. By the way they paid fine of $10 000to ACCC for consumer guarantee misrepresentation.

I purchased some essential oil and the checkout somehow doubled the order, and i checked out without checking. I have sent heaps of emails and have nagged a bit. I sent an email the same day to cancel another order, sent another one to say not to cancel it, got an answer to that one but not the other ones. I am $80 out of pocket as i had to reorder the oils thinking ozsale would cancel the original order. Not a happy person between Ozsale, PayPal and my bank today

I have had some great success with Ozsale in the past, mostly buying cosmetic clearance deals when the brands are well-known drugstore brands. I have also received some lovely jewellery that Im very happy with.

Unfortunately I cant vouch for the legitimacy of the product descriptions and the quality of some of their items. When looking at some gold jewellery, the product title and the description often contains contradictory information such as saying the jewellery is gold filled in the title and gold plated in the description. Similarly I have noticed false claims such as genuine pearl written on ozsale whilst the manufacturer website says artificial. The RRPs in some sales are lies as I have seen products with an RRP of over $200 going for $15 on eBay. In addition, the quality of some of the jewellery has been terrible. One necklace was broken on arrival and the metal pendant was bent. I also received a set of earrings where one of the posts was too thick to fit through the backing!

The customer service is terrible. Not only are they slow to comment, but when they do reply they send generic emails that dont answer your questions. There is also a chance that you wont actually receive the product you paid for as they are out of stock. When this happened to me I had already been waiting for weeks for the item to be shipped and I was stuck with other items I had bought at the same time to accompany the main item that was then out of stock.

Overall, ozsale has some good deals but you MUST pay attention and do your research. The quality is definitely hit and miss, but some good deals are available if you are careful. It seems to be less risky if you purchase well known brands as you will have more idea of what you are getting.

These people used to be good. I would definitely have given them 4 to 5 stars
Not now, I ordered some t-shirts while back. They sent wrong t-shirt, the t-shirt a much cheaper brand than I ordered. I sent email & they asked to send back & pay postage. For the time & cost was't worth it.
I let that go. I have just recently ordered 2 pairs of shorts which were advertised as cotton. They arrived 24 DAYS later. 24 DAYS for 2 very lightweight shorts postage charged@ $9.50, disgraceful.
The shorts were 100% NOT cotton
I sent email & got some automated crap back. I then sent another message.It was asked of me to leave phone number if I wanted them to call me. I did, NO call.

I used to order quite a bit from these people. Over 50% of their stuff doesn't fit right. The post takes FOREVER! So not saving any money. I now order mainly from Mr. Porter & End, more expensive however, great service & everything so far fits. Their sizing by far more accurate than Ozsale

Ozsale your post is TERRIBLE, so is your service, your misleading information regarding the fabric of your garments & the regurgitated crap that you keep recycling when announcing you have yet another sale. TERRIBLE!

Ok my update on the 17th of January someone finally called me about this and today I received a refund.
However this has taken far too long to resolve and as such I will not be changing my star rating. I see that quite a few of the bad ratings here are from long term customers of OzSale who have just started having problems and that is also the case for me.
This issue should not have taken nearly 30 emails to your customer service department and me writing bad reviews to be resolved.
OzSale you need to improve your customer service and resturns policy ASAP or you will keep receiving bad reviews. You need to answer people when they have an issue not ignore or send the same standard response.
You need to make it an easy process when things go wrong if you want to be a trusted company.
Thank you for finally refunding my money and putting this issue right.

I purchased a Burberry Handbag from Ozsale.

I have requested to return the item as:

1. Stud missing from gold closure hardware
2. All gold studs are tarnished - throughout the bag
3. Glue residue noted in 2 areas of the bag
4. Black marks on leather of 2 of the straps.

This is supposed to be a high end luxury item and I find all of the above unacceptable and were not disclosed in the listing of the item. I would not have bought this item had I known about all of the above faults.
I have dozens of photos. This item is really not up to standard!

In addition to this I have doubts as to the authenticity of the item.

The returns team have declined the return of the item. I find this highly unacceptable.

This company has very strict returns policy which very conveniently is not visible or accessible from their app. I believed there is a transparency policy in Australia that prevents that. If you do not state the exact reason that suits their policy return you will not get a refund only a credit voucher. I found this out by ordering ugg boots, where the size chart most certainly does not meet the standard Au sizing. Some of their size charts are also vague and misleading as I again found out when ordering a pair of helium leather pants. They were 3 sizes smaller than the advertised listing and my transaction record miraculously disappear. I have used this site for at least 2 years and used to get great results however you cannot speak to anyone directly to revolve your issue so choose carefully and beware of their secrecy of returns policy that you must look up separately.

I have been an Oz Sale customer since it was first launched all those years ago and cannot speak more highly of them sure there's been occasions when my orders or part of have not been able to be fulfilled and a refund has always been issued, If your looking for an item that you need asap don't buy from them as they take weeks sometimes but that's the name of the game you cannot have everything, I would rather shop with them then major department stores and all of my items have been first class! And I will continue to buy from them! Why all the negative comments? Seriously shop elsewhere then.

OZSALE ARE UNTRUSTWORTHY, LYING SCUM. DO NOT TRUST THEM! I recently ordered 2 sets of 3 pack bonds underwear, but they sent me the 1 packs instead. The 1 packs have much less value than the 3 packs, and it would be fine if they offered to ammend this issue, but they are not. They are offering to refund my order, but they avoid the question when I ask them to refund the shipping fee. Every time I contact them, they send me a vague answer that seems like it is computer generated or a copy and paste, and I know I have been scammed. UNLESS THIS IS FIXED, I AM NEVER SHOPPING WITH OZSALE AGAIN, AND YOU CAN BE SURE THAT THIS WILL NOT BE MY LAST BAD REVIEW OF YOUR STORE. All i want is a refund for my order AND MY SHIPPING. It is a simple request and if they cannot care about their customers enough to do so after making the mistake themselves, then the buyers should send them out of business. DO NOT BUY FROM THEM!

I have used Ozsale many times, but won't anymore.
For around half of my orders Ozsale won't send all
Of the items. They also have a new policy where they apparently won't tell you what it is they won't send you, you have to log in and look for yourself. This was 3 weeks after I placed the order they just cancelled it out of no where, no contact, no email, no apology, nothing.
In about 20 orders this has happened about 9 times, so buyer beware.
When I contact them about this their only response was 'we refunded you, so we will close your query'.
Do yourself a favour and shop around elsewhere, they simply don't do what they say they will.

I was given expected delivery between 14/12/2016 & 19/12/2016 i emailed to confirm delivery date & the reply was a simple we have contacted the team. No other information i emailed a second time & was advised it was delayed still no estimated delivery date i understand that delays occur but there was absolutely no communication i have ordered through other on line companies & am always kept updated on delivery expecially if there are any delays