OZSALEReviews 1,182

I am so frustrsted by Ozsale customer service, i cant find it, after 6 weeks a refund for a faulty product which is consumer law in Australia. I have provided sale name item name 14 emails and photos of the faulty item and to return the item.
ITS BEYOND REDICULOUS
I spend thousands of dollars every year with Ozsale and this is how the treat you in return all over $49.
I therefore would not recomend Ozsale and will be taking my money elsewhere, where they value and reward customer loyalty

Awful experience! Sent wrong sized clothing, super late/ no delivery (still awaiting my delivery ordered a month ago), does not reply to enquiries into all the above!
Products that do arrive are far from advertised. Poor quality!
I guess it also depends on the brand.
They should be really not be operational! If anyone has similar poor experience and wants to look into making them accountable for the poor service and no response and your money down the drain, let me know. We should be able to lodge a formal complaint to ACCC. *******@yahoo.co.nz

I ordered an item on the 2/1/19 was meant to be delivered by the 21/1/19. Still haven't got it. I have called numerous times and been told a different story every time. I called again this morning after l contacted Paypal and the reply l got from Ozsale was it is still being packed (even though l was told it had been sent on 30/1/19) and asked for a refund the woman on the phone was so rude and told me she wont refund it as it has been sent, l explained to her that l just got a reply from Paypal saying it was still at warehouse her words and l quote "It is what is is" l asked what that meant and she would not comment. I asked to speak to her supervisor but she told me she was management. I again asked for refund and she just began to get even ruder, which l didn't think possible. I said you took the money on the 2/1/19 so l want a refund seeing l didn't get my order when it was meant to. I will get my money back as l will go through Paypal. I will never ever buy anything from them again. I would also warn others not too! Worst Customer Service l have ever had. Worst experience l have ever had!

I wish I could give this 0 stars!
I placed an order on 26th December for 4 items which stated a delivery date by a latest of 21st January. I received one item on the 25th & made a complaint about the others not arriving as I needed them by that delivery date. I was told that they hadn't even been packed yet and I could cancel with a full refund if I wished. I accepted that (the cancellation & refund), they they renegged on that offer & said I had to process through the refunds/return process now because magically in that 1 day they had apparently managed to pack & send my package! (though of course this is still to be determined!)
The customer service here is absolutely disgusting!

I have written to you about my recent purchases totaling +-$800. As yet I have not received a reply. My complaint is regarding order no. *******. I placed the order thinking that I was purchasing jewelry as gifts at greatly discounted prices. After showing the items I received to the girls at my workplace, I was told that I had been 'taken for an expensive ride by your company. I was shown the identical items on Vova for a fraction of the price I had paid. Most of the items are being sold for 10x less than your price. The quality of the items is also very inferior. Some clasps are even broken. The photos that you use in your advertising are identical to theirs. You show a fake % discount which they do not. Please reply to this complaint as I am wanting to return your inferior, very overpriced items, but not before I am assured of a full refund. This experience has made me wonder if your company can ever be trusted. I paid with my PayPal account so my next step will be to go to them for resolution before going to the media.

Bought a brand new iPhone in early June did not turn up until late July. This phone was very slow and after 2 months began dying all the time. Advised Ozsale I was not happy with the phone. They advised to return it and the would replace if found to be faulty or it would be repaired using refurbished parts but suggested that I had caused the issue by dropping the phone or using a non genuine charger.
I advised them that I would be taking the phone into Apple for them to check it out. Yesterday I took the phone into an Apple store where they advised me that the phone was made and first sold in 2015 in Fort Worth Texas and it's screen had been replaced and was made of all different parts- it definitely was not brand new. I will now be lodging complaints regarding this matter. Do not buy anything from this company. They are obviously lying cheating frauds who take people's money buy selling goods that are damaged, second hand or fake.

This company needs to be closed down.

I purchased one of air fryer from their site but item has not delivered for a month. I sent several emails to follow up this matter, but they did not seriously respond to this request. I asked the refund after two months from purchased but, no answer. So, I asked my bank to cancel this transaction and refund the fund for undelivered product. After that, bank arranged the charge back to my account finally. What a pity of this business!

I don't really know this website and i don't know how good they are until i brought 2 items, after 12 days came 1 item with the size too big for me i pay $8.50 to return and " NO " refund till now, the other item gone fishing never come, after i read so many review i notice i make a big mistake should read the review before i start ordering, i don't understand why a company have such a bad reputations still around, all i can tell you folks is if you don't want trouble " Don't " buy, it's only bring you headache but nothing.

I purchased a Salvatore Ferragamo handbag and wallet. The handbag was too small for my needs so requested return. All good. Got my RAN number and posted it back via Parcel Point. You could follow their status of delivery at every point right till it was back in store. Keep in mind I took it to Parcel Point on the 27th January. They delivered it to Ozsale on the 2 February. NP. But then where is my refund? I have been with out my $950 for too long. Do not buy from this company any more. They used to be reputable but not any more. Judging by many similar and recent posts on trustpilot.com. I received a watch that does not fit me and have requested a return, however I'm now thinking I'd be safer keeping the watch and selling it online. They have been days now and not issued a RAN number. Service has gone from bad to worse. I warn anyone out there to steer clear of them. They have dodgy operators now. Not to be trusted.