Overstock.comReviews 1,318

I looked all over the Internet for comments on return fees if a sofa doesn't work out and found none. Now I regret ever ordering from them. Total waste of $147.00. The couch was too small and the wrong color. I had to call for them to respond to my request for the return and then get hit with the return fee. And be sure to save the huge sofa box or it will cost more. The website should warn buyers of the return fee. We are buying furniture site unseen after all! And it was free to ship to me. Kind of misleading. Never again.

Buyer Be Ware! I've now purchased a few things from Overstock, and I have the following advice: Look at the item on a big screen and don't buy anything you have misgivings about. If you don't receive your package, or have to go through anything but the most straight-forward return process, you're in trouble. I bought a bracelet that looked very high-quality, but when I received it, the large sterling clasp was hollowed out to make it look expensive. I was so disappointed. Then I bought a rug and a pad in one order. Only the pad arrived, and now I'm caught in a terrible loop with customer service. Every time I call, they say the item was delivered, yet I have a delivery proof that says "1 lb" for the item. No wool rug 5x8 foot big is one pound (that was the pad only). So two call and one hilarious chat session later, I still have no rug, no answers and I'm confused. Their website says, "returned" on the rug, but their CS says it was "delivered" my proof of delivery says it was one pound. I asked the rep if there was anything they could do for me as I'm moving and the rug needs to go under furniture that will arrive any day, and the CS rep was completely unempowered. She could do no more than, "create a ticket for the warehouse." The chat rep didn't even read what I was saying, he just kept saying, "so sorry for your inconvenience. I would be mad too." No matter what I asked!

I ordered a sofa from them online since it had high ratings. However, when I received it, it was used and damaged in the corners most likely from transit since they did not package it well. I contacted them on Friday and they did not respond until Monday. They have tried to offer money to keep the damaged item rather than immediately get me a return label and a UPS pickup for this package. Then they said that the carrier will be contacting me within 10 days like I have time to wait around and have $700 sitting there charged and have yet to get me a label to return this damaged/defective product. So I am out $700 while they **** around with the carrier. This whole experience has left me with a bad taste in my mouth and I never want to order here again. If they do not get me a label and pickup soon I am going to have to file a chargeback.

If you want incorrect orders, jumbled delivery dates, terrible assembly instructions and so-so customer service, you can stick with this company, but I want better marks across the board! This company is TERRIBLE! Their products are no good and the assembly is too much hassle for what was paid to get the items in the first place.

I placed on order on Overstock.com for a friend's birthday and had to try four different times to get them to actually accept my credit card that I use every day without issues. Finally, they accepted my order and said the gift was on its way... until two days later, I got a random email saying "Your order is cancelled". They offered no way to response, no way to help... just a cancelled order after I had expected that my friend's gift was on its way. Not very good service.