Overstock.comReviews 1,318

Purchased a pricey Diane von Furstenberg Black Wool Wrap Coat from Overstock (vendor is KOTORE). This long coat is ridiculously tight in the shoulders, you gotta order two sizes larger than shown. Got a return authorization and shipped it back to seller who still has not issued the credit. Quite frustrating! A month later they refuse to credit my account forcing me to submit a chargeback request with my card issuer. OVERSTOCK DOES NOT HAVE CONSUMER RECOURSE OR OVERSIGHT OVER THESE UNETHICAL VENDORS! Buy elsewhere or get screwed like we did.

Had to try buying from Overstock once, but won't do it again.
First of all - my order wasn't even shipped until a few business days after our order was placed.
Spent over $200 for one King set of sheets and one Queen set of sheets.
Received 2 King Sets. Not going to argue with them about it - we'll use both sets on our King bed even though one isn't the right color for the room.
All I really wanted was for them to send what I ordered.

DO NOT buy anything from Overstock. They try to nickel and dime you, horrible customer service, and their products are junk.

First of all, their prices are jacked up. I found the same coffee table I purchased on their site for about $50 cheaper and they don't price match.

They also sell damaged subpar good. I purchased a coffee table and the legs didn't screw in. When Hayneedle sent me crappy merchandise, they offered me a discount or to allow me to return it. Overstock reached out to the company who sold the item to get me some new parts then suggested I reach out to them myself. They told me that if I wanted to return it, I also had to contact the company that sold it. Overstock sold it to me so why I have to deal with a second company. Still haven't gotten an answer from the company over a week later.

I also purchased pillows which were a different color and completely different texture than shown in the phone on the website. After asking to speak to a manager, the manager agreed that the color was different and the texture was different. He then refused to give me a free return shipping label sighting that it was still the same item I purchased even though he agreed it was a different color and texture. He said, "It's still in the white family." Anyone who knows home decor knows that Ivory and white are two different colors. These people sent me an item wasn't what the picture looked like and proceeded to try and nickel and dime me for shipping costs.

UNREAL! Buy Amazon and save yourself the hassle. Their staff is rude and incompetent and does nothing to rectify the inconvenience and time they cost you.

I ordered and received my 4 place setting dinnerware sets. When I opened the box one of the bowls was broken. Contacted customer service and sent picture of damaged goods. Overstock would not replace the bowl, leaving me with only 3 place settings. Overstock offered $10 as compensation. I told them to keep their $10. Bunch of clowns.
This was my first and LAST purchase from OVERSTOCK.
Highly recommend spending your money with another on line retailer.
BUYER BEWARE

Update: 1/30/19. Steve from Overstock contacted me and sent a replacement bowl. I am pleased with the company's response. I believe Overstock personnel saw this review I posted on Sitejabber and were persuaded to do the right thing. Big Thanks to both of these companies!

UPDATE: 1/30/19
Overstock finally agreed to refund the original purchase price. I'm still waiting for it to clear with the credit card company, but at least they did the right thing.

ORIGINAL:
We purchased some Queen sheets on 12/17/2018 with a promised delivery of 12/20. The package was lost in shipment (somewhere between FedEx and USPS). Now 3 weeks later, we've repeatedly asked Overstock to cancel the order because the shipment is clearly lost. Overstock refuses and says they have to wait until its delivered before they will refund. So we're out the full cost because of their lost shipment. We have no idea when (or if) the package will be delivered. Avoid this company unless you enjoy frustration and pain.

I was looking for curtains for my living room and seen the ATI Catarina Layered Curtains on pintrest advertise by Overstock. I fell in love with the design and decided to place the order although the length I original wanted was unavailable I order the next size up. Within minutes after I place my order I received a text from Overstock thanking me for my order with a update of schedule delivery. I responded to the text asking if I could receive the curtain before 25th they assured me the curtains would arrive by 24th. Well, as promise I received my curtains and they are as beautiful as on the website! I am very pleased with the customer service and the product. I am very big on customer service and the quality of product all which Overstock has surpass my expectations. Overstock has gain a faithful customer. Thank you Overstock!

Beware of Overstock. I will never make another purchase from them and I'm closing my account. I bought a Gucci wallet and watch from them and returned items immediately but Overstock sent a bill before they received the items which I didn't pay because items were no longer in my possession. They assessed a late fee. Say what? When I called to complain they claimed it was reversed but there was still a balance of $37. After speaking with three customer agents nobody knew what the the $37 was for which I still refused to pay. So I received a call from a collection agency I presume, requesting payment and I declined to pay because no one could tell me what the $37 was for. Well come to find out it's a restocking fee for the wallet. I've never seen that small detail on their website. How much does it take to put a wallet back? So because I didn't pay $37 they've added another late fee. You would think such a large company would just waive the restocking fee but they would rather continue to harass and ruin my credit. I'm still disputing at this point.

I specifically chose this set because it included white glove delivery. When I had not received a call to schedule the delivery (after two weeks), I checked the tracking information on Friday, 12/14/18. The tracking data stated that the delivery was scheduled on 12/10/18 (not true). I was contacted. I have been out of town for several weeks. I returned on Saturday, 12/15/18 to find that the new set had been delivered on 12/10. It was delivered without the delivery company obtaining my agreement with the delivery date. The dining set is packaged in large boxes that take up more than one-third of my living space. I called Overstock.com for a solution. I was told that my inquiry would be sent to their freight/overweight delivery dept. and that I should hear from someone (no name provided) by the end of the day of Monday. The rep told me that there was nothing else that she could do. I have ordered several items of large furniture from Overstock.Com and have never had this kind of experience without receiving immediate relief - providing the service expected or compensation for the trouble caused by being mishandled. I am so disappointed that customer service did not work harder to remedy the situation. I don't what's going to happen but I know I will be hesitant to order furniture from Overstock.com, again. I have attached photos to show how this delivery is adversely impacting me. I am not able to use my living area. The leather sofa and chairs pictured were also purchased at Overstock.Com; and the pictures on the wall. I'm a very loyal and long-time customer. I intend to donate my current dining set to Habitat for Humanity and was waiting to schedule the delivery date for my new dining set before scheduling a pick up of my donation. Now, I have two dining sets; one in boxes and one that is boxed-in. I expected better. Based on this experience I would give Overstock less than a star but because of past satisfactory purchases and customer service, I give them 2 stars pending outcome of this issue. I will update.

I purchased a mattress through Overstock.com I was delivered the wrong mattress on December 8th 2018. I have been jostled around by everyone about my purchase. This company is a scam! The mattress I received was not only the wrong item, but was also not even manufactured by Serta. The mattress was poorly made and flimsy. Overstock customer service tells me they only directly deal with Serta and not a third party company, yet this is not true. I was told it would take a few days to get the process going to pick up the wrong mattress they sent, yet when contacting Overstock again, they say to me they have no item such as a "Serta Gabbert" and asked for me to send pictures via email to "verify the mattress came from them" after sending the email and not hearing back, I called once again to verify they received my email of the pictures. Shawna told me she didn't receive anything and had me send the pictures through text. I received a text back saying I will now have to wait another 1-2 business days before I hear back from them. I will not be getting my money back until the mattress is picked up. I am disgusted in the way this is being handled! This is the worst company I have ever purchased from. I will still have to go and buy a mattress for my daughter from a reputable company before Christmas, as this was one of her presents. Upon trying to speak with a supervisor, I am told they are busy and will call me back. With the way things have been handled this far, I doubt I will get that call. Do NOT purchase from Overstock!

Overstock lied to the customer. Here are the problems:
1. Placed order on Nov 26
2. Got shipping confirmation on Nov 28.
3. UPS tracking number is continue shown waiting for package but overstock shown that my order will arrive on Dec 3.
4. Called customer service on Dec 4 but nothing happen (they said they will investigate).
5. Called customer service on Dec 6 but nothing happen (they said they will ship the replacement in couple days).
6. Called customer service on Dec 8. They said my replacement will ship on Dec 20.

Wow! Unbelievable! After I talked with the supervisor, I figured out that the manufacture does not have item in stock. This is not a make by order product. I canceled my order and will not shop at overstock again. I expect a full refund from overstock.

I ordered Safavieh courture side tables and got Lauren rugs. Four times, I returned the rugs and hoped they would send the tables.
Though I sent the unordered rugs back and never received the tables, Overstock is charging for the rugs. They are guilty of false advertising and charging for items not ordered.
I am a long-time customer and this was my first bad encounter. I could never recommend Overstock to anyone now because of this horrible experience. Not only are they attempting to extort me, the time involved in trying to remedy this has been horrendous. The picture below shows the tables advertised@$48.99. They sent me Dafne Lauren white rugs instead.

I ordered some patio chairs and then changed my mind. I cancelled the order while the status still said "processing". Overstock's return policy states that a full refund will be issued if the order has not been processed. They are now trying to charge a restocking fee of $111.00 because they say I refused delivery of the item. They were never delivered to me. This is completely untrue! I disputed the charge with my credit card and they are saying that overstock provided a tracking number showing that they were delivered and I refused the delivery. They had to have manufactured this because it is completely untrue. I will never order anything from Overstock again.

I bought a computer from a seller(Advanced Skyline Technology) on Overstock.com. The pc arrived on Saturday but when I turned it on the power button flashed red 4 times and the pc beeped 4 times. Nothing on the screen just the 4 flash/Beep pattern. I emailed the Seller on the same Saturday, no response 2 days later. So I emailed Overstock Customer Service and I get a reply how they take this seriously and they will get the Seller to contact me. 3 days after that and still no response from the Seller or Overstock's Customer Service. I put in for a return and was told I would have to wait for approval. Seriously? You send a pc that does not work and my return has to be approved. I would avoid Overstock and Advanced Skyline Technology at all cost. Clearly Overstock is not about the Customer Experience. Try Amazon, Best Buy, Target anything but Overstock.