Ouku
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Ouku

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Ouku Reviews Summary

Positive Highlights

  • Clothing items receive praise for their quality and fit.
  • Delivery is often reported as fast and efficient.
  • Shirts receive compliments for their appearance.

Negative Highlights

  • One reviewer reports poor item quality and incorrect orders.
  • Customer service may be unresponsive when issues arise.
  • Returns are described as difficult to complete.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 9, 2025

AVOID OUKU Quality of there items is poor, customer service just ignore you & returns are made to be impossible Ordered 2x cargo pants that fell apart & 2x shorts that were not even the colour or design I ordered and again absolute shocking quality so my whole experience with these SCAMMERS was terrible 👎 and then ignored after I asked for a full refund There app is the worst it will not let you leave a bad review but the minute you want to buy something else works perfectly 🤔 Do your self a favour and do not purchase from these SCAMMERS Would give 0 stars review if possible Lesson learnt & money lost on crap clothing 👎 AVOID AT ALL COSTS PPL Order: ************** See pics below of what I ordered & what I got 👎

Jul 4, 2026

Easy to order and fast delivery. The site had highlighted my previous order so it made it easy to order again.

May 18, 2026

See above for my experience.

Mar 27, 2026

Fast delivery and good quality

Aug 2, 2026

Got my First shirt from Ouku and had loads of Lovely Comments asking where I got it from 👍

Aug 2, 2026

Ich habe Herrn T-Shirts gekauft und bin mit Aussehen und Qualität sehr zufrieden. Die Lieferung dauert etwas länger, trotzdem fünf Sterne

Reviews

Write a review
3.6
Reviews 135
5 Stars
53%
4 Stars
9%
3 Stars
6%
2 Stars
9%
1 Star
23%

Belgium
1 review
1 helpful vote
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Had een product gekocht 200€ en met verzendkosten in totaal 275€. Nu is het product niet wat ik wilde en wil ik het terug sturen maar ik krijg naar dagen geen antwoord op de vraag om mij een retourformulier te bezorgen. Mensen wees aandachtig want veel producten komen van Temu of Ali dit is een dropschiping site op zich niets mis mee maar als ze je geen antwoord en kans om iets terug te sturen dan is dit oplichting. Dus wees aandachtig mensen!

Date of experience: February 15, 2025
New York
1 review
1 helpful vote
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Return options are dismal
February 28, 2025

The sweater I purchased was un usually long an the color was not at all as it appeared in the picture.
They said I had to pay the shipping to Asia and it had to arrive in 14 days and went on an on about the article, a sweater hoodie in my case, about the condition.
They offered only 20% if I kept the item.
They offered store credit-like I want to give them more business!
The expensive sweater hoodie was light blue not normal or dark as it appeared in the picture and fit like a woman's dress it was sooooooo long.
I will never shop them again.

Date of experience: February 18, 2025
Thailand
1 review
0 helpful votes
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Always Satisfied
October 24, 2024

I've been using the Ouku app for a while now, and overall, I've had a really positive experience. The app features a fantastic selection of trendy, affordable clothing, particularly geared toward casual and athletic wear. I love how easy it is to browse through various categories, whether I'm looking for a comfortable outfit for the gym or stylish pieces for everyday wear.

One of the things I appreciate most about Ouku is the frequent discounts and promotions. It feels great to snag good-quality clothing at such reasonable prices. I've placed several orders, and while most items arrive in a timely manner, there have been a couple of instances where shipping took a little longer than expected. However, the quality of the items has consistently impressed me, making the wait worthwhile. The fabrics are soft and comfortable, and the designs are trendy yet practical.

Customer service has been helpful when I've had questions, and I've found the return process to be straightforward. Overall, I highly recommend Ouku for anyone looking for stylish and affordable options. It's become one of my go-to shopping apps, and I'm excited to continue exploring their collections!

Date of experience: October 14, 2024
North Macedonia
1 review
0 helpful votes
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Loved it!
October 9, 2024

I recently ordered some clothes for my vacation from Ouku, and I'm honestly so excited about it! The women's clothing I got fit really well, and quality was way better than I expected. The fabric feels great, and everything looks just like the pictures online.

Shipping was super quick too – I got my order in just a few days, which was awesome. I was so happy with everything that I told my husband about it, and he ended up finding some really nice stuff in the men's section too...

Overall... I'm really happy with my experience and will definitely shop with Ouku again! Highly recommend!

Date of experience: September 29, 2024
Romania
1 review
0 helpful votes
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Wonderful item, love it..
October 9, 2024

I recently purchased a dress from Ouku, and I couldn't be more thrilled with my experience! From start to finish, everything was fantastic. The website was incredibly smooth to navigate, making it easy to find exactly what I was looking for.

The customer service was exceptional. They were prompt and helpful with my questions, which made the shopping experience even better.

When my dress arrived, it exceeded all my expectations in terms of quality. The fabric is beautiful, and the fit is perfect! I received so many compliments when I wore it out.

Plus, the shipping was super fast, so I didn't have to wait long to enjoy my new purchase. I highly recommend Ouku for anyone looking for stylish, high-quality clothing!

Date of experience: September 29, 2024
Thailand
1 review
1 helpful vote
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Amazing Products for Men
October 6, 2024

There are many shopping platforms out there but you can never know which one to trust. I come across Ouku and started using them for a good couple of months by now, and I must say, it's a game-changer for men's fashion! The app offers a wide variety of clothing, accessories, and shoes, making it super easy to find exactly what I need. Not only the mens stuff but they literally have everything you may be looking for.

What I love the most is the quality of the products. Everything I've purchased so far has exceeded my expectations. The prices are also very reasonable, and there are frequent discounts and deals that make shopping even more enjoyable. Plus, the delivery is fast, and customer service is always responsive.

I am writing this review for people out there looking for a reliable platform but don't have a lot of time trying various platforms. I would definitely recommend Ouku for everyone.

Date of experience: September 26, 2024
Germany
1 review
0 helpful votes
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Definite 5 star
October 6, 2024

Absolutely thrilled with my experience on Ouku's website! From the moment I landed on their site, I was impressed by its sleek design and user-friendly navigation. It's easy to find exactly what you're looking for, thanks to the well-organized categories.

The variety of items and styles available is outstanding. Whether you're looking for trendy apparel, home decor, or unique accessories, Ouku has it all. I found so many options that suited my taste perfectly!

What truly sets Ouku apart, though, is their customer service. I had a few questions about my order, and the support team was incredibly responsive and helpful. They went above and beyond to ensure I was satisfied with my purchase.

Overall, I highly recommend Ouku for anyone looking for high-quality products and an excellent shopping experience. I'll definitely be returning for more!

Date of experience: September 26, 2024
AE
1 review
0 helpful votes
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Top Notch Quality that Won't Break the Bank
October 4, 2024

I am absolutely in love with Ouku's clothing line! There are so many clothes to choose from. Their collection is filled with chic and trendy pieces. The items are so versatile and easy to mix and match. The quality is fantastic, and I love that their clothes are not only stylish but also comfortable to wear. I've received so many compliments on the pieces I've purchased for myself. I can't wait to buy more.

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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I recently shopped at OUKU and I couldn't be happier with the experience!

First off, the website is incredibly user-friendly, making it easy to browse and complete my purchase. The payment process was smooth and hassle-free. I ordered a dress, and not only was the shipping super fast, but the quality of the dress was top-notch. It fits perfectly and is both stylish and a true style statement!

What really impressed me, though, was the customer service. I needed to change the size after placing my order, and they handled my request with swift and timely responses. Their support team was incredibly helpful and took great care of everything.

All in all, OUKU offers amazing value for money with high-quality products and fantastic customer service. I'll definitely be shopping here again!

Date of experience: September 24, 2024
Portugal
1 review
0 helpful votes
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5 Stars – Absolutely Stunning Jacket!
October 4, 2024

I just received my jacket from Ouku, and I couldn't be more thrilled! The design is absolutely stunning—better than I imagined from the photos. The fabric feels premium, and the attention to detail is incredible. It's the perfect balance between style and comfort, and I've already received several compliments!

The fit is spot on, and it feels as though it was tailored just for me. I was also impressed with how quickly it arrived, and the packaging was top-notch to ensure it stayed in perfect condition.

This jacket has quickly become my favorite piece in my wardrobe, and I will definitely be shopping at Ouku again. Highly recommend!

Date of experience: September 24, 2024
Florida
2 reviews
1 helpful vote
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Warning!
September 21, 2024

WARNING! DO NOT ORDER FROM THS COMPANY! Took two weeks to get the items I ordered! Material is cheaply made and quality very poor. I asked for a refund, and was told that I only had seven days to request a refund. Their website says 14 days. I had contacted them on day 12 as I went on my vacation and once I got back from vacation, wanted to return the items. Be careful when choosing to order from them. Refund.

Date of experience: September 11, 2024
SITEJABBER S. — Ouku Rep
over a year ago

Dear customer,

This is Megha, supervisor of customer service, Ouku.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

NL
1 review
1 helpful vote
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Bad company, big scam
July 1, 2024

I ordered 2 shirt size L, they looked More like xxl.
I wanted to return the shirts.
First they offered 30%, then 50 %.
For a full refund ( minus the shipping costs) I shipped it to germany on my oen cost. It arrived there at 21 May.
I have not recieved my money back.

The won't respond to my email anymore.
This a scam/fraud company

Date of experience: June 21, 2024
SITEJABBER S. — Ouku Rep
over a year ago

Dear customer,

This is Megha, supervisor of customer service, Ouku.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Italy
2 reviews
0 helpful votes
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Great site
May 10, 2024

Good experience with them, good guest service and good product choice

Date of experience: April 30, 2024
South Carolina
1 review
0 helpful votes
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Great Selection & Prices!
May 7, 2024

I stumbled upon this website while looking for a "Clint Eastwood - Got To See The World Before It Went To Sh__" T-Shirt. The prices were much better than others I looked at, so I ordered that shirt for myself and my sister, along with another dress shirt I found that looked great. I have been shopping on the website many times since then, as they always have great looking merchandise at great prices. I would highly recommend "OuKu" to everyone looking for stylish, up-to-date products at a great price.

Date of experience: April 23, 2024
Washington
1 review
1 helpful vote
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Unsatisfied customer...
May 1, 2024

What I got, was NOTHING, DO NOT TRUST THIS COMPANY! THEY ARE SCAMS!
A FRAUD...
I SPENT WELL OVER $300.00 13 cloths... and got back cloths I wouldn't be caught dead in.
REPORT THEM to the, Better Business Bureau!
They know what they are doing is wrong!
They are are liers!
FIRST, They claim that their legit company is located in Singapore they are not, they're centered in China.
The material that they ship to you is nothing like what is shown on the pictures, Cheap, cheap material... poorly made faded out close that looks like they've been worn for years. Some of them, I didn't even recognize when I got them, I had to look at the picture, then back at the close and I still didn't know what I was looking at. It would be an insult to give them to goodwill, what can they do with them, nothing!
Finding out afterwards, that the whole company was forced to shut down several times, that isn't comforting to their customers that are buying from them, why did they shut down, because of their fraud ways!
It's just plain and simple, they are a scam company from China.

Another thing... I can't upload proff of pictures because it won't let me... I have the proof people, just saying, I tried.

Date of experience: April 21, 2024
SITEJABBER S. — Ouku Rep
over a year ago

Dear customer,

This is Megha, supervisor of customer service, Ouku.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Florida
1 review
0 helpful votes
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Excelent experience
April 26, 2024

I was hesitant at first ordering online, but shopping with Ouku has put my mind at ease. I had an issue with my first order not being what I expected but Ouku rectified the situation immediately and I have since placed several more orders. I have ordered Beautiful shirts, pants, shoes and siuts from the company. All I can say is to be sure to note the size chart for each product befor ordering.

Date of experience: April 16, 2024
Mexico
1 review
0 helpful votes
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Buying from Mexico
April 26, 2024

Estoy muy contento porque mi pedido llegó en tiempo y la calidad de la ropa es muy buena
Muchas gracias

Date of experience: April 16, 2024
Virginia
1 review
1 helpful vote
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ORDERED NEVER RECEIVED
April 13, 2024

Hello
Beware the side is a scam, collecting bank information. I Ordered and pay for but never received 😡 I'm investigating 🔎 Stay away.
NOT RECOMMEND 😡😡😡

Date of experience: April 2, 2024
SITEJABBER S. — Ouku Rep
over a year ago

Dear customer,

This is Megha, supervisor of customer service, Ouku.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Ohio
2 reviews
0 helpful votes
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Garbage products can't return
April 7, 2024

I purchased there to go on vacation with. The website indicated I would have the clothes in plenty of time. A month later, they still had yet to arrive. Not to worry, they said I could return them when I go back for a full refund

They do not honor their return policy. Here's their response blamed on the pandemic: "If the product has been received within the last 14 days, belongs to our returnable categories, is new with the original tag and packaging, and is in accordance with our return policies, you may return it to our warehouse in Asia. (Due to the global epidemic, we were forced to close our overseas warehouses.)

However, based on our experience, return costs can be equal to or half the price of your package, even using the cheapest post office tracking service. Thus, returning to Asia may not be the most cost-effective option. Instead, we suggest keeping the products."

Date of experience: March 28, 2024
SITEJABBER S. — Ouku Rep
over a year ago

Dear customer,

This is Megha, supervisor of customer service, Ouku.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Rhode Island
1 review
0 helpful votes
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Outstanding customer support
April 7, 2024

I bought shorts and shirts from Ouku and I really like the fabric. The shorts came larger than I expected, contact the costumers support for exchange and I got a reply right away with instructions to return. I paid for the return and they said they will reimburse me but I told them to not worry about.
And before my return got there I received a confirmation that the exchange was on my way.

Date of experience: March 28, 2024