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OrthoticShop

4.6

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Lulu K.
1 review
0 helpful votes
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This site is very overwhelming, so many products and at times the search criteria would not filter properly. I put in for men's shoes and after looking through many products trips off and on to the site I picked a pair and at checkout I realize it's a women's shoe. I had to call orthoticshop for help. When I called they are on EST I'm PST tome so no luck they were closed, delaying the order. Finally spoke to a very nice customer service lady, got the correct item ordered. Shipping took longer then anticipated because it was going across states. Papa is wearing his shoes and he said they were good! Not very informative at 85 but no complaints so we should be good.

Date of experience: September 27, 2019
Mark K.
1 review
0 helpful votes
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Very good
September 27, 2019

Very good. I tried to order these shoes on Amazon and they would not ship them to Guam because of special handling was needed. "Special handling" for shoes. REALLY!

Date of experience: September 26, 2019
Winston B.
1 review
0 helpful votes
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Best insoles by far
September 20, 2019

Best insoles by far

Date of experience: September 20, 2019
Jacqueline C.
1 review
0 helpful votes
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I originally bought the wrong size, re-ordered what I hoped was the right size (they were), paid for the expedited shipping as I wanted them for a trip to Boston. Everything worked out perfectly, I wore them walking miles around Boston and they were great, best shoes I have found so far.

Date of experience: September 19, 2019
Lynette R.
1 review
0 helpful votes
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I like the shoes and especially the description of the products.

Date of experience: September 19, 2019
Ruthann E.
1 review
0 helpful votes
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The service was great and the shoes are very comfortable.

Date of experience: September 19, 2019
Monique P.
2 reviews
0 helpful votes
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Perfect Fit
September 19, 2019

Perfect Fit

Date of experience: September 18, 2019
Kathy R.
1 review
0 helpful votes
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I was so pleased to find and purchase the orthotic sandal.

Date of experience: September 18, 2019
Don G.
1 review
0 helpful votes
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Very easy and good price
September 13, 2019

Very easy and good price

Date of experience: September 13, 2019
LeaB E.
1 review
0 helpful votes
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I ordered some Earth sandals for a wedding I'm going to next week. I have a bad case of plantar fasciitis, so I was worried about what to wear on my feet. The sandals were a great price, and were shipped just a few days after ordering. They not only look great, but they are very comfortable. I should be able to dance the night away!

Date of experience: September 12, 2019
Phyllis Q.
1 review
0 helpful votes
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Site easy to use good prices
September 12, 2019

Site easy to use good prices. Shoe runs wide not sure I can wear

Date of experience: September 12, 2019
Charli M.
1 review
0 helpful votes
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No comment at this time
September 12, 2019

No comment at this time.

Date of experience: September 12, 2019
dawn Z.
2 reviews
0 helpful votes
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I ordered a size 6 but was sent a size 8
September 10, 2019

I ordered a size 6 but was sent a size 8. So I have to exchange. That is in the process

Date of experience: September 10, 2019
Carmen M.
1 review
0 helpful votes
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I thought it would arrive nex day but it didn't
September 10, 2019

I thought it would arrive nex day but it didn't.

Date of experience: September 10, 2019
Lynne S.
1 review
0 helpful votes
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Have shopped with Orthotic Shop often!
September 10, 2019

Have shopped with Orthotic Shop often! A great place to shop!

Date of experience: September 10, 2019
Nicole S.
1 review
0 helpful votes
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Encountered some trouble in going back and forth between pages and checking out. Had to re-start/close the page and go back a couple of times due to delay of loading material...almost didn't purchase due to an "error" in checkout- but it went through on my second attempt (if it hadn't I would have walked away!).

Date of experience: September 10, 2019
Ann T.
1 review
0 helpful votes
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Need the shoes but a bit pricey
September 10, 2019

Need the shoes but a bit pricey. Seems the arch support in Vionic's is lessening.

Date of experience: September 10, 2019
Andrea L.
3 reviews
0 helpful votes
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It was very easy and straight forward, thank-you for the free shipping.

Date of experience: September 8, 2019
Jeanette F.
1 review
0 helpful votes
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Pleased with product and the quick delivery
September 7, 2019

Pleased with product and the quick delivery.

Date of experience: September 7, 2019
Simon C.
1 review
0 helpful votes
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The checkout process was a bit cumbersome
September 7, 2019

The checkout process was a bit cumbersome. Once I select PayPal you should quit displaying other payment options.

Date of experience: September 7, 2019