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OrthoticShop

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,401 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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KATHLEEN M.
1 review
0 helpful votes
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Very good
February 27, 2020

Very good

Date of experience: February 26, 2020
Donna L.
1 review
0 helpful votes
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Perfect
February 27, 2020

Perfect

Date of experience: February 26, 2020
Kimberly T.
1 review
0 helpful votes
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Happy with overall experience
February 27, 2020

Happy with overall experience

Date of experience: February 26, 2020
Teresa P.
1 review
0 helpful votes
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They are very Comfortable
February 26, 2020

They are very Comfortable

Date of experience: February 26, 2020
Branko P.
1 review
0 helpful votes
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It was nice to find extra wide orthotic slippers!
February 25, 2020

It was nice to find extra wide orthotic slippers!

Date of experience: February 25, 2020
Edward H.
1 review
0 helpful votes
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The web site for this item did not have a good picture of how to measure the size, the outside of the box however did (so I did not even take it out of the box). Stuff happened in my life and I did not get a return label made in time to return this item for the correct size.

Look at some of the other ankle braces for how to measure them!

Date of experience: February 24, 2020
Sheryl L.
1 review
0 helpful votes
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Nice looking shoes
February 24, 2020

Nice looking shoes

Date of experience: February 24, 2020
Lynne C.
1 review
0 helpful votes
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Always happy to shop here, excellent variety of styles.

Date of experience: February 22, 2020
Maria F.
1 review
0 helpful votes
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This is the second pair of shoes I have purchased and I have to say I love them. I am flat footed and have scoliosis. I have been looking for a house slipper that has arch support and thankfully I have found your website.

Date of experience: February 22, 2020
Charles M.
1 review
0 helpful votes
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First time Buying Direct
February 22, 2020

First time Buying Direct. I hope the Sandals match up to my standards.

Date of experience: February 22, 2020
Sandy W.
1 review
0 helpful votes
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Apparently this style doesn't work for me
February 22, 2020

Apparently this style doesn't work for me - love everything about them except rubs the top of one big toe. Read about all the comments saying they ran big so ordered one size smaller & not my usual wide. Feel certain exchanging for larger and/or wider would not fit better.

Date of experience: February 22, 2020
Karen M.
1 review
0 helpful votes
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The website was very easy to navigate
February 22, 2020

The website was very easy to navigate.

Date of experience: February 22, 2020
Ted C.
1 review
0 helpful votes
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Great inserts
February 22, 2020

Great inserts -- they have saved my feet for 10 years.

Date of experience: February 22, 2020
BRENDA H.
2 reviews
0 helpful votes
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Quick and I like being able to use either PayPal or Amazon.

Date of experience: February 21, 2020
Cj E.
2 reviews
0 helpful votes
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Returned shoes for wider size
February 21, 2020

Returned shoes for wider size.

Date of experience: February 20, 2020
Diane L.
1 review
0 helpful votes
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Ordering was simple and quick!
February 20, 2020

Ordering was simple and quick!

Date of experience: February 20, 2020
Lisa B.
1 review
0 helpful votes
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So far so good
February 20, 2020

So far so good. I'm anxious to see if they help.

Date of experience: February 20, 2020
West Virginia
1 review
10 helpful votes
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Don't buy from them!
February 20, 2020

I noticed they only show great reviews so this one will probably never show up. But in case it does: You must understand, before buying their shoes, that you cannot get a refund unless you have only looked at the shoes. You can't try them on, or wear them. You can't find out if they fit or are comfortable. I guess you have to be psychic and know if they are right for you, just by looking at them. I don't have that ability, so I tried them on. They don't work for my feet, but too bad! No refund or exchange impossible, they said. It is an unfortunate way to do business, and really quite funny in a way. Don't forget that they want you to buy their shoes, and be happy - but Do Not try them on.

Date of experience: February 20, 2020
Dawn H.
1 review
0 helpful votes
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...
February 19, 2020

...

Date of experience: February 19, 2020
Christine C.
1 review
0 helpful votes
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I had problems getting to my PayPal site
February 19, 2020

I had problems getting to my PayPal site.
I have now received my order but it took 18 days to receive it. It seemed to move much faster after I sent an email indicating the delay.

Date of experience: February 18, 2020