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OrthoticShop

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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sheila b.
1 review
0 helpful votes
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The service was excellent I have not worn the shoes yet can hardly wait for the cold weather.

Date of experience: September 23, 2016
Mary K.
1 review
0 helpful votes
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Great service!
September 23, 2016

Great service!

Date of experience: September 23, 2016
Mary N.
3 reviews
0 helpful votes
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Had a little trouble ordering the correct quantity at first but then I figured your system out out. Otherwise I would have given the overall shopping experience a 5. My order came quickly and I am very pleased.

Date of experience: September 23, 2016
Dustin D.
1 review
0 helpful votes
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You had shoes that were hard to find
September 23, 2016

You had shoes that were hard to find.

Date of experience: September 23, 2016
Judy P.
1 review
0 helpful votes
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Easy website to navigate
September 23, 2016

Easy website to navigate. Appreciate the coupon codes.

Date of experience: September 23, 2016
alan J.
1 review
0 helpful votes
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Delivery was prompt and accurate
September 23, 2016

Delivery was prompt and accurate

Date of experience: September 23, 2016
Shirley S.
1 review
0 helpful votes
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N/a
September 23, 2016

N/a

Date of experience: September 22, 2016
abhishek s.
1 review
0 helpful votes
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Selection is fantastic and it is great that there is free return shipping if I order a few sizes to try out as long as I keep one. There was an issue with shipping. I paid for 2-3 shipping and the shoes arrive on Friday. There should have been something that stated 2-3 days processing.

Date of experience: September 22, 2016
Bonny M.
1 review
0 helpful votes
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Too much money for shipping to Canada...
September 23, 2016

Too much money for shipping to Canada... $25.00

Date of experience: September 22, 2016
Donna N.
1 review
0 helpful votes
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I had to stop looking in order to stop buying, but I'll be back, I'm sure.
I wish I had known about your website before. You have a larger selection of the style shoe I was looking for, and your service is fantastic.

Date of experience: September 22, 2016
T H.
1 review
0 helpful votes
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Can't rate a product or service I haven't yet rec'd
September 22, 2016

Can't rate a product or service I haven't yet rec'd. Your website was somewhat difficult to use - it took me several tries.

Date of experience: September 22, 2016
Dee M.
1 review
0 helpful votes
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Everything was great, but the shoe did not fit
September 22, 2016

Everything was great, but the shoe did not fit. I sent the original pair back by fed x box on sept. 16th.
I tracked the package you should receive Friday Sept. 23rd. The order for the exchange is in the box.

Date of experience: September 22, 2016
Sue Z.
3 reviews
0 helpful votes
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Received much faster than expected
September 22, 2016

Received much faster than expected. Thanks

Date of experience: September 22, 2016
Debra F.
5 reviews
0 helpful votes
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I Love the shoes
September 22, 2016

I Love the shoes. Delivery was fast. I will definitely buy from this site again.

Date of experience: September 22, 2016
Under t.
1 review
0 helpful votes
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Received my second pair of Spenco flip flops and they are just as comfortable as my first pair. The arch support and metatarsal support is doing the job. My feet are comfortable and I am finding that I do not have as many toe cramps as before and the sensation of a bump in the ball of my foot has minimized. Being a Florida resident, flip flops are my main footwear so these are great!

Date of experience: September 22, 2016
Dlf G.
1 review
0 helpful votes
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The website is user friendly and easy to navigate
September 22, 2016

The website is user friendly and easy to navigate. Not being a US resident I knew I would have to pay an exchange rate but it was never calculated into my final total online. I had to wait for an email with my total. The shipping time was double what was stated for international orders.

Date of experience: September 22, 2016
Joseph F.
1 review
0 helpful votes
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I had to return the shoes for a larger size
September 22, 2016

I had to return the shoes for a larger size. Have not received their replacement yet. Sent them back a week ago.

Date of experience: September 22, 2016
Susan W.
1 review
0 helpful votes
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If this works I will recommend it to others with foot problems
I had to send them back because they were to small and hoping for a larger size

Date of experience: September 21, 2016
Jan G.
4 reviews
0 helpful votes
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Great comfort and fit
September 21, 2016

Great comfort and fit.

Date of experience: September 21, 2016
JOE S.
1 review
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I received, "twice" the wrong size even after saying on the exchange order. I am returning the last order for a full refund. After talking to a customer service rep.who was very nice and helpful, she explained the peculiar sizing used by Polpet and that made it clear for me. I canceled the new order which would have precipitated the same problem re size. THANX! I'll shop you again.
Joe

Date of experience: September 21, 2016