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OrthoticShop has a rating of 4.6 stars from 11,403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.
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The service was excellent I have not worn the shoes yet can hardly wait for the cold weather.
Great service!
Had a little trouble ordering the correct quantity at first but then I figured your system out out. Otherwise I would have given the overall shopping experience a 5. My order came quickly and I am very pleased.
You had shoes that were hard to find.
Easy website to navigate. Appreciate the coupon codes.
Delivery was prompt and accurate
N/a
Selection is fantastic and it is great that there is free return shipping if I order a few sizes to try out as long as I keep one. There was an issue with shipping. I paid for 2-3 shipping and the shoes arrive on Friday. There should have been something that stated 2-3 days processing.
Too much money for shipping to Canada... $25.00
I had to stop looking in order to stop buying, but I'll be back, I'm sure.
I wish I had known about your website before. You have a larger selection of the style shoe I was looking for, and your service is fantastic.
Can't rate a product or service I haven't yet rec'd. Your website was somewhat difficult to use - it took me several tries.
Everything was great, but the shoe did not fit. I sent the original pair back by fed x box on sept. 16th.
I tracked the package you should receive Friday Sept. 23rd. The order for the exchange is in the box.
Received much faster than expected. Thanks
I Love the shoes. Delivery was fast. I will definitely buy from this site again.
Received my second pair of Spenco flip flops and they are just as comfortable as my first pair. The arch support and metatarsal support is doing the job. My feet are comfortable and I am finding that I do not have as many toe cramps as before and the sensation of a bump in the ball of my foot has minimized. Being a Florida resident, flip flops are my main footwear so these are great!
The website is user friendly and easy to navigate. Not being a US resident I knew I would have to pay an exchange rate but it was never calculated into my final total online. I had to wait for an email with my total. The shipping time was double what was stated for international orders.
I had to return the shoes for a larger size. Have not received their replacement yet. Sent them back a week ago.
If this works I will recommend it to others with foot problems
I had to send them back because they were to small and hoping for a larger size
Great comfort and fit.
I received, "twice" the wrong size even after saying on the exchange order. I am returning the last order for a full refund. After talking to a customer service rep.who was very nice and helpful, she explained the peculiar sizing used by Polpet and that made it clear for me. I canceled the new order which would have precipitated the same problem re size. THANX! I'll shop you again.
Joe
Answer: Hi please email [email protected] or call 800 309 0412 we can send you a return label and form.

