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OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Kris N.
2 reviews
0 helpful votes
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Good first time experience
December 12, 2016

Good first time experience. Will do business in the future. Thank YOU.

Date of experience: December 11, 2016
Roger J.
2 reviews
0 helpful votes
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Came back to site after some early problems and everything went smoothly on the 2nd try.

Date of experience: December 11, 2016
Cheryl C.
1 review
0 helpful votes
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Easy peasy
December 12, 2016

Easy peasy.

Date of experience: December 11, 2016
Laura G.
1 review
0 helpful votes
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The shoes are for my dad, found by our home health care nurse. He hasn't been able to try them out yet. I have found other products on the site that may be useful. I will be back to the site to look

Date of experience: December 11, 2016
Beverly M.
1 review
0 helpful votes
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Very pleased with the shoes and the timeframe in which they arrived. My foot discomfort began to improve after just a couple of days of wearing the shoes.

Date of experience: December 11, 2016
Bill s.
1 review
0 helpful votes
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Everything was done with great attention to detail
December 12, 2016

Everything was done with great attention to detail. It was a good online purchase experience.

Date of experience: December 11, 2016
Lois A.
1 review
0 helpful votes
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So far so good
December 12, 2016

So far so good. Ordering was easy. Glad to see I could use either my Amazon or Pay Pal account. Now we will wait to see if these boots will work our for me. Sure hope so.
Follow-up: Boots arrived just in time to keep my feet warm and dry in a snow storm. They fit well right out of the box. I wore them for hours the first day with no discomfort. I ordered 1/2 size larger than I take because I have bunions. No bunion pain. I also have edema in my ankles but these boots fit great! Thanks so much for being my new "go to" online shoe store!

Date of experience: December 11, 2016
Wendy S.
1 review
0 helpful votes
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Love your store!
December 11, 2016

Love your store!

Date of experience: December 11, 2016
Victoria H.
3 reviews
0 helpful votes
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The quality of this new pair of bionics slippers seems to be less than the pair I currently have that I bought a couple years ago.

Date of experience: December 11, 2016
Beth X.
2 reviews
0 helpful votes
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I really like my new shore inserts
December 11, 2016

I really like my new shore inserts

Date of experience: December 11, 2016
Anne V.
1 review
0 helpful votes
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Slippers have great support and are very comfortable.

Date of experience: December 11, 2016
Dan m.
1 review
0 helpful votes
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Shipping was super fast and great prices along with a large selection of items, means I'll be a return customer.

Date of experience: December 11, 2016
Mick F.
1 review
0 helpful votes
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The Sandals fit the size of my feet but the straps are a bit small, I am hoping the will stretch.

Date of experience: December 11, 2016
kathy m.
1 review
0 helpful votes
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These slippers were for my husband and he said they were too hard and uncomfortable immediately when he tried them on. He needs more cushioning.

Date of experience: December 11, 2016
Jim Z.
1 review
0 helpful votes
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Was good this is my second pair, and I love them
December 11, 2016

Was good this is my second pair, and I love them. Pure comfort!
Thank you so much, Jim Zautner

Date of experience: December 11, 2016
Linda F.
1 review
0 helpful votes
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Ordering from the US is always more expensive when the exchange rate is so high. Probably will not order through the US anymore until exchange rate comes down substantially

Date of experience: December 11, 2016
Jose C.
1 review
0 helpful votes
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Easy to navigate website and a large variety of styles

Date of experience: December 11, 2016
Mary G.
1 review
0 helpful votes
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The customer service dept could not provide a status on the delivery and said they had to email the warehouse. I asked them to let me know but they didn't. I asked them to cancel the order, but the boot arrived. I would suggest a better tracking system on orders and better communication with customers, i.e. Follow up with the customer when they promise to do so.

Date of experience: December 11, 2016
jack R.
1 review
0 helpful votes
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Easy to use site
December 11, 2016

Easy to use site

Date of experience: December 11, 2016
Jane G.
2 reviews
0 helpful votes
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This was a gift, but the recipient said she loved the slippers!

Date of experience: December 11, 2016