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OrthoticShop

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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James H.
2 reviews
0 helpful votes
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It would help if the shoe and insoles could be matched while shopping.

Date of experience: December 27, 2016
Debbie Z.
1 review
0 helpful votes
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The men's slippers seem to fit my autistic son okay
December 27, 2016

The men's slippers seem to fit my autistic son okay. Unfortunately, after wearing them for 4-5 hrs, the memory foam started feeling really rough. He may try to wear socks to see if that makes a difference. If not, we may have to return which is unusual for a pair of Vionics. I have several pair of women's in multiple styles (no slippers with memory foam however) and have never had any issues. We'll keep trying to see if we can make them work.

Date of experience: December 27, 2016
Natalie S.
9 reviews
0 helpful votes
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It took 5 times to get my order processed so am hoping it went thru correctly

Date of experience: December 27, 2016
Lawrence L.
2 reviews
0 helpful votes
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Terrible time placing order
December 27, 2016

Terrible time placing order. May have ended up w/ double order or no order at all

Date of experience: December 27, 2016
Rhonda H.
1 review
0 helpful votes
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Excellent product, price and delivery!
December 27, 2016

Excellent product, price and delivery!

Date of experience: December 27, 2016
John R.
4 reviews
0 helpful votes
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Excellent customer service
December 27, 2016

Excellent customer service.

Date of experience: December 27, 2016
Philip I.
3 reviews
0 helpful votes
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Shoes are not as wide as I expected even though they are medium.

The smell of the shoes is terrible. I may return?

Date of experience: December 27, 2016
Lisa K.
7 reviews
0 helpful votes
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The only improvement would be that you tell me how long it will take to ship my order.

Date of experience: December 27, 2016
wayne a.
1 review
0 helpful votes
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Very much love my purchase!
December 27, 2016

Very much love my purchase!

Date of experience: December 27, 2016
BJE Q.
1 review
0 helpful votes
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Great site easy shopping
December 27, 2016

Great site easy shopping

Date of experience: December 27, 2016
Joni G.
1 review
0 helpful votes
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Shipped quick
December 27, 2016

Shipped quick. Reviews said that these shoes run small so I ordered up a half size. Unfortunately, they run true to size so they are a little bit big but I think we can make them work anyway. Should have just ordered normal size though.

Date of experience: December 27, 2016
Nilla M.
1 review
0 helpful votes
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Great shoes for anyone with foot problems
December 27, 2016

Great shoes for anyone with foot problems.

Date of experience: December 26, 2016
Cathy S.
1 review
0 helpful votes
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I found a sale on the socks, and free shipping
December 27, 2016

I found a sale on the socks, and free shipping. The socks were delivered as ordered.

Date of experience: December 26, 2016
Judy C.
1 review
0 helpful votes
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I inadvertently ordered the wrong width in shoes (my fault) but return was easy. When I couldn't get my printer to work to print out the return label, I emailed the shop, and my email was promptly answered by someone who sent me a return label in the mail.

Date of experience: December 26, 2016
LAVERNE B.
1 review
0 helpful votes
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I have ordered before and the quality and service exceeded my expectation.

Date of experience: December 26, 2016
Jeff Y.
4 reviews
0 helpful votes
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Navigation through the menus was easy
December 27, 2016

Navigation through the menus was easy. And the search was very good at returning the desired results. I received the shoes for myself and am very pleased. It is hard to find shoes that fit me. They are so comfortable and my wife loves them.

Date of experience: December 26, 2016
Nancy M.
1 review
0 helpful votes
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Received for Christmas
December 27, 2016

Received for Christmas. On second day of wear. So don't know about pain the heel yet.

Date of experience: December 26, 2016
Karen H.
1 review
0 helpful votes
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Good, quick
December 26, 2016

Good, quick.

Date of experience: December 26, 2016
Carol C.
2 reviews
0 helpful votes
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My Christmas gift to myself was perfect
December 26, 2016

My Christmas gift to myself was perfect. I wore my new slippers all day while doing my Christmas baking and also, the next day, to cook Dinner which was most of another day. I always have foot pain and aching legs when I sleep, after a full day on concrete floors, but to my surprise, I had a great night's sleep. Next year, a few family members will be receiving the same Christmas gift!

Date of experience: December 26, 2016
G M.
1 review
0 helpful votes
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You made my shopping experience easy
December 26, 2016

You made my shopping experience easy. Loved the discount code that popped up - nice bonus! My husband just got his slippers for Christmas yesterday and loves them so far!

Date of experience: December 26, 2016