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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,405 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Sue U.
5 reviews
0 helpful votes
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Took me 3 tries to submit my order
April 20, 2017

Took me 3 tries to submit my order. Frustrating

Date of experience: April 20, 2017
James B.
2 reviews
0 helpful votes
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Okay
April 20, 2017

Okay

Date of experience: April 20, 2017
Madelon H.
1 review
0 helpful votes
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Shoes I ordered are a second pair
April 20, 2017

Shoes I ordered are a second pair. Same as those ordered by my orthotics maker so my device can be used in both old and new shoes.

Date of experience: April 20, 2017
Cristina J.
3 reviews
0 helpful votes
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I love the great deals!
April 20, 2017

I love the great deals!

Date of experience: April 20, 2017
Rudolph C.
1 review
0 helpful votes
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Very good shopping experience..
April 20, 2017

Very good shopping experience.Will buy again!

Date of experience: April 19, 2017
francisco V.
1 review
0 helpful votes
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The shoes were too wide and the left one is bigger than the right.

Date of experience: April 19, 2017
Wynona H.
1 review
0 helpful votes
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Everything was just perfect from the time I placed the order, the product delivery time and the quality of the product. I will order again in the future. Thank you for making this a smooth transaction.

Date of experience: April 19, 2017
Judy M.
1 review
0 helpful votes
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Awesome
April 19, 2017

Awesome

Date of experience: April 19, 2017
kim l.
1 review
0 helpful votes
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I bought shoes from here before at a good price, that's why I'm back. Thanks

Date of experience: April 19, 2017
M S.
1 review
0 helpful votes
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A little pricey but, if you need orthotic support, the options are endless

Date of experience: April 19, 2017
Karen N.
1 review
0 helpful votes
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So far it's been great
April 19, 2017

So far it's been great. It's hard to find wide width sandals.

Date of experience: April 19, 2017
Shirley Y.
4 reviews
0 helpful votes
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Bought one pair of sandals last year...
April 19, 2017

Bought one pair of sandals last year...too big, had a painless return and rapid delivery of the next size(which was a perfect fit)...loved the sandals so am ordering another pair this year

Date of experience: April 19, 2017
KATH U.
1 review
0 helpful votes
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LOVE THE PRODUCT CHOICES
April 19, 2017

LOVE THE PRODUCT CHOICES

Date of experience: April 18, 2017
Dave N.
5 reviews
0 helpful votes
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It was a good transaction
April 19, 2017

It was a good transaction

Date of experience: April 18, 2017
Kim H.
1 review
0 helpful votes
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I ordered three pair of men's brown flip flops (2) size 9 and (1) size 10 and one women's size 8. I received three of the items I ordered without problems and one completely different style and color of men's slide sandal. This is for my oldest son who will be going on a cruise and had the grace to accept the wrong sandal in a color and style that wasn't his first or second choice. Disappointing for my first order.

Date of experience: April 18, 2017
Bonita F.
1 review
0 helpful votes
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I bought these gel insoles for my husband
April 19, 2017

I bought these gel insoles for my husband. He loves them, they are very comfortable in his shoes.
Yes I would recommend these gel insoles.

Date of experience: April 18, 2017
Janice T.
1 review
0 helpful votes
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Great selection and prices
April 18, 2017

Great selection and prices.

Date of experience: April 18, 2017
Sarah V.
13 reviews
0 helpful votes
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My experience was not good
April 18, 2017

My experience was not good. I was concerned after a week of tracking information showed that my items had not been scanned since they left your business. I tried to resolve this by calling customer service and also sending 2 emails. My emails sent through the website were never responded to. Customer service told me that this was "normal" and to continue to wait for an additional week. I patiently waited an additional week before calling customer service again, the first response was that this was normal but I asked for the owner to contact me. Luckily the owner recognized that the items had not been scanned in 3 weeks and were lost in transit and resent my order. I finally received the two items I purchased. The shoes were good, but the slippers do not feel like there is any additional support in them.

Date of experience: April 18, 2017
Jan H.
1 review
0 helpful votes
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I found the product I was looking for at a competitive price, good shopping and ordering experience, quick shipping. Will absolutely order from them again!

Date of experience: April 18, 2017
Happy s.
3 reviews
0 helpful votes
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Was easy to place my order
April 18, 2017

Was easy to place my order. I did pay for 2 nd day air, however I did not receive the shoes for 5 or 6 days after I placed the order. Just saying! The shoes are perfect for my 101 year old mother who is in rehabilitation after breaking her hip. She loves them! Thanks for being here for us and others with special needs!

Date of experience: April 18, 2017