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OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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rob K.
3 reviews
0 helpful votes
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FLIP FLOPS ARE GREAT ON THE FEET BUT A LITTLE ROUGH BETWEEN THE TOES.

Date of experience: June 9, 2017
Judith W.
1 review
0 helpful votes
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My experience with OrthoticShop.com has proved to be very good, and I will continue to shop for my shoes here in the future.they have a nice selection of shoes to pick from and delivery is fast. My recent pair of shoes, The Propet' sandals, are very comfortable for me, which makes me so happy! They have comfortable straps, and a much appreciated heal grip, true to size, and I can insert my orthotics in them.

Date of experience: June 9, 2017
Janessa H.
1 review
0 helpful votes
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Perfect experience
June 9, 2017

Perfect experience

Date of experience: June 9, 2017
margaret e.
1 review
0 helpful votes
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Couldn't change my quantity of item
June 9, 2017

Couldn't change my quantity of item. Couldn't get a discount or a discount code wouldn't work. Very frustrating

Date of experience: June 9, 2017
Cathy B.
1 review
0 helpful votes
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Everyone I have talked to has been so great and helpful. A real pleasure to work with about any order.

Date of experience: June 8, 2017
Carol T.
1 review
0 helpful votes
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So far, so good
June 9, 2017

So far, so good.

Shoes didn't fit. Had to return them, and had one heck of a time trying to print out a return label. Finally had to send an email to request the label so I could return them. Fortunately, that was attended to promptly.

Date of experience: June 8, 2017
Sharon C.
1 review
0 helpful votes
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Great, comfortable well made slippers with excellent orthotic support.

Date of experience: June 8, 2017
Pamela Z.
16 reviews
0 helpful votes
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This is my first time we will see after the shoes get here

Date of experience: June 8, 2017
Cheryl H.
1 review
0 helpful votes
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I got 3 coupon codes as I was shopping but it was never made clear that I had to choose only one.

Date of experience: June 8, 2017
Michele R.
6 reviews
0 helpful votes
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Coupon code didn't work (15OFF) with 2 pairs of shoes in my shopping cart. Error said discount only applied to 1 pair of the shoes. Fine. Then only apply it to one pair of the shoes, it would not. Then got a instant 10% off coupon code (from a pop-up) that didn't work either. Said I could chat with someone on-line, but could find no option for "chatting" little frustrating.

Date of experience: June 8, 2017
Lynn P.
1 review
0 helpful votes
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Good experience; disappointed that 15% off code was not allowed; appreciate 10% code.

Date of experience: June 8, 2017
Barbara O.
1 review
0 helpful votes
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I was pleased to find what I was looking for with a coupon discount. The sandals are comfortable and I can wear them for most of a day, which is amazing for my feet. I normally only wear my prescription orthotics in sneakers or tie shoes - so it's nice to have something pretty to wear as an alterative.

Date of experience: June 8, 2017
Hope S.
1 review
0 helpful votes
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Thrilled to find sandals I can wear!
June 8, 2017

Thrilled to find sandals I can wear! All those summers of hot tennis shoes are in the past! YAY.

Date of experience: June 8, 2017
Dean T.
1 review
0 helpful votes
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Couldn't use holiday coupon code
June 8, 2017

Couldn't use holiday coupon code. Pop-up said to contact customer service. I called but was told to leave a message. Holiday code will probably be expired by the time someone returns my call. I ordered without the holiday code. I was, however, able to use the new customer discount code, so all is good with me.

Date of experience: June 8, 2017
Nancy C.
1 review
0 helpful votes
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Site hard to navigate
June 8, 2017

Site hard to navigate. Good selection of shoes.

Date of experience: June 8, 2017
Nelson W.
1 review
0 helpful votes
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Best price I found online
June 8, 2017

Best price I found online.

Date of experience: June 8, 2017
Ruth B.
1 review
0 helpful votes
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The item I wanted was in stock and I appreciate the 15% off. Yay! The shoes are super comfortable and very nice looking. I have a hard time finding dressy shoes that I can wear due to hip and knee problems. There is plenty of room for my special insoles.

Date of experience: June 7, 2017
kenya F.
1 review
0 helpful votes
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Very Happy
June 8, 2017

Very Happy

Date of experience: June 7, 2017
Sharleen D.
1 review
0 helpful votes
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Quick & Easy
June 8, 2017

Quick & Easy -- Quality Products

Date of experience: June 7, 2017
Donna K.
1 review
0 helpful votes
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Extremely satisfied
June 7, 2017

Extremely satisfied. I've already placed a second order. However, I was notified that the sandals are in a state of back order. Only a few weeks, which is not a problem. Again, I was extremely happy with the manner in which it was handled...

Date of experience: June 7, 2017