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OrthoticShop

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Dawn D.
1 review
0 helpful votes
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I had to call into the call center to inquire about my order. The lady on the phone was very nice and professional. She explained, that the computers were down at the warehouse and this is what delayed my shoes going out. They didn't bother to tell your company of the problem. But i received my shoes and am very pleased.

Date of experience: July 20, 2017
KandenG H.
1 review
0 helpful votes
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Thank you for your efficient customer service...I received the refund for my cancelled first order and it was credited to my credit card account and my new order was received in a timely manner and satisfactory product. Thank you!

Date of experience: July 20, 2017
Margaret W.
1 review
0 helpful votes
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Enjoyable
July 20, 2017

Enjoyable

Date of experience: July 20, 2017
Brian R.
4 reviews
0 helpful votes
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These are nice inserts
July 20, 2017

These are nice inserts.

Date of experience: July 20, 2017
Tracey G.
6 reviews
0 helpful votes
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Had trouble finding 13 Wide for my husband
July 20, 2017

Had trouble finding 13 Wide for my husband - was so happy you had.

He absolutely loves them and has made getting dressed much easier. They are light weight and supportive.
Great for every day walking

Date of experience: July 20, 2017
Richard F.
1 review
0 helpful votes
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Could not find promised promo code
July 20, 2017

Could not find promised promo code

Date of experience: July 20, 2017
Judy N.
3 reviews
0 helpful votes
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Could never get through to customer service by phone, so in order not to have the shoes GONE when I finally did, I missed out on the additional 5% discount that is offered. As a brand new customer, this is concerning.

Date of experience: July 20, 2017
sara s.
1 review
0 helpful votes
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Been looking for spenco for a year
July 20, 2017

Been looking for spenco for a year

Date of experience: July 20, 2017
Freda T.
1 review
0 helpful votes
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Orthotics.com is always my #1 choice!
July 20, 2017

Orthotics.com is always my #1 choice! I refer all of my friends to you!

Date of experience: July 19, 2017
K S.
1 review
0 helpful votes
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Hoping the shoes work for what I need!
July 20, 2017

Hoping the shoes work for what I need!

Date of experience: July 19, 2017
JUDY B.
1 review
0 helpful votes
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Had to return item for a different size for my husband, and the turn around time was exceptional.

Date of experience: July 19, 2017
James N.
5 reviews
0 helpful votes
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Just started using the new insoles...
July 20, 2017

Just started using the new insoles...not sure if i got the right type for my feet (my arches aren't flat, they are partly off the ground). So, we'll see over time.

Date of experience: July 19, 2017
pam m.
1 review
0 helpful votes
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Slippers were not as comfortable as I had hoped but will keep them

Date of experience: July 19, 2017
June I.
1 review
0 helpful votes
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It was so easy to see what items were in stock I was a little disappointed
The exact color I wanted was not available
When I received the shoes I wore iaround the house and they were very comfortable

Date of experience: July 19, 2017
Ellen K.
1 review
0 helpful votes
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Extremely supportive slippers, just what I needed!

Date of experience: July 19, 2017
MARIE H.
1 review
0 helpful votes
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I returned and exchanged for a different pair
July 19, 2017

I returned and exchanged for a different pair. It was easy and I am now waiting for the new shoes.

Date of experience: July 19, 2017
Diane H.
1 review
0 helpful votes
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I was very satisfied of the speed of my delivery. I liked the style of the scandals.

Date of experience: July 19, 2017
Dawn L.
4 reviews
0 helpful votes
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Easy to find what I need
July 19, 2017

Easy to find what I need. I hope you keep on carrying these items

Date of experience: July 19, 2017
Kim R.
5 reviews
0 helpful votes
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Perfect Service!
July 19, 2017

Perfect Service!

Date of experience: July 19, 2017
Judy N.
3 reviews
0 helpful votes
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Love shopping on this site
July 19, 2017

Love shopping on this site. Easy, quick and great products!

Date of experience: July 19, 2017