Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of OrthoticShop

OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OrthoticShop?
grey stargrey stargrey stargrey stargrey star

OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,407 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
This company does not typically respond to reviews

Instant Feedback

74,150 reviews

We monitor reviews for authenticity

William H.
3 reviews
0 helpful votes
Follow William H.
Unfollow William H.
Share Review
Report Review

Thanks great product
November 5, 2017

Thanks great product.

Date of experience: November 4, 2017
Robert C.
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

I have received my inserts and using them regularly. I am most impressed with the support and quality of the inserts. I plan on buying more pairs for other shoes very shortly. Many thanks guys!

Date of experience: November 4, 2017
George R.
3 reviews
0 helpful votes
Follow George R.
Unfollow George R.
Share Review
Report Review

Your rep was very helpful
November 5, 2017

Your rep was very helpful. Web site easy to navigate. Thanks.
In my case, 1/2 size (10 1/2, etc.) would have been a preference but not available in the product purchased.

Date of experience: November 4, 2017
M V.
1 review
0 helpful votes
Follow M V.
Unfollow M V.
Share Review
Report Review

Website was very easy to use
November 4, 2017

Website was very easy to use. The delivery for the shoe insole was very fast and efficient. The product was overpriced, and insoles did not provide the comfort and added energy to my feet (even after only 5 hours on my feet). I may return for orthopedic working shoes, but these insoles you sold me will have me think twice.

Date of experience: November 4, 2017
Helen V.
1 review
0 helpful votes
Follow Helen V.
Unfollow Helen V.
Share Review
Report Review

Shoes were too small so I returned them
November 4, 2017

Shoes were too small so I returned them.

Date of experience: November 4, 2017
Pat B.
1 review
0 helpful votes
Follow Pat B.
Unfollow Pat B.
Share Review
Report Review

One pair fit perfectly, the other was too snug
November 4, 2017

One pair fit perfectly, the other was too snug. Returned and ordered a larger size.

Date of experience: November 4, 2017
Diane U.
2 reviews
0 helpful votes
Follow Diane U.
Unfollow Diane U.
Share Review
Report Review

Easy online purchase
November 4, 2017

Easy online purchase.

Date of experience: November 4, 2017
Cheryl C.
2 reviews
0 helpful votes
Follow Cheryl C.
Unfollow Cheryl C.
Share Review
Report Review

The shoes arrived quickly and were of very good quality.

Date of experience: November 3, 2017
Linda K.
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

There was a problem with my order and it was rectified and I received a discount on my reorder

Date of experience: November 3, 2017
Elaine D.
1 review
0 helpful votes
Follow Elaine D.
Unfollow Elaine D.
Share Review
Report Review

The ordering process was easy enough for me to get through.

Date of experience: November 3, 2017
Tami A.
1 review
0 helpful votes
Follow Tami A.
Unfollow Tami A.
Share Review
Report Review

Finding a proper shoe is very challenging
November 4, 2017

Finding a proper shoe is very challenging. Ln fact l have never found one. This tennis shoe is a nice shoe, l just have picky feet with my CMT.

Date of experience: November 3, 2017
Garold O.
1 review
0 helpful votes
Follow Garold O.
Unfollow Garold O.
Share Review
Report Review

Easy Ordering, was received quickly, very happy with product.

Date of experience: November 3, 2017
cassandra k.
1 review
0 helpful votes
Follow cassandra k.
Unfollow cassandra k.
Share Review
Report Review

I was given a one time 10 percent off with a code
November 3, 2017

I was given a one time 10 percent off with a code. I tried to use it and was told it was expired. You should not offer this, if it is not good.

Date of experience: November 3, 2017
sarah U.
3 reviews
0 helpful votes
Follow sarah U.
Unfollow sarah U.
Share Review
Report Review

Great prices love the free shipping perfect, can't find I my local running store any longer, I will order again

Date of experience: November 3, 2017
Jon S.
1 review
0 helpful votes
Follow Jon S.
Unfollow Jon S.
Share Review
Report Review

Discount coupons don't work
November 3, 2017

Discount coupons don't work. PayPal put hold on transaction so had to re-register and hassle with the credit card. 30 minutes for a 5-minute order. Just not acceptable. Overall, got products on time and was pleased with that after order was entered.

Date of experience: November 3, 2017
BONNIE O.
1 review
0 helpful votes
Follow BONNIE O.
Unfollow BONNIE O.
Share Review
Report Review

The slippers I ordered were not as supportive as I was hoping. Not worth the price I paid so I returned them.

Date of experience: November 3, 2017
Diane O.
1 review
0 helpful votes
Follow Diane O.
Unfollow Diane O.
Share Review
Report Review

Quick & easy just what I like
November 3, 2017

Quick & easy just what I like

Date of experience: November 3, 2017
Rick L.
2 reviews
0 helpful votes
Follow Rick L.
Unfollow Rick L.
Share Review
Report Review

I've never had orthotic sandals
November 3, 2017

I've never had orthotic sandals. Everything depends on how these work for me.

After several days of wearing my right foot became very sore at the base of my toes between the thong space and toes 2 & 3. I had a red mark where the thong abraded the left side of top of the second toe. I haven't worn them since. The skin is still healing. I'm not sure how much I'll wear them in the future. I had plantar fasciitis last year and was hoping to avoid it this year. I wore sandals (non-orthotic) almost exclusively indoors during the winter.

Date of experience: November 3, 2017
Frontenac S.
1 review
0 helpful votes
Follow Frontenac S.
Unfollow Frontenac S.
Share Review
Report Review

I am very appreciative for the quality of the products presented. There is a good range of sizes and types of products carried. This is going to be one of my top go-to sites when shopping online. What a find!

Date of experience: November 3, 2017
Heidi G.
3 reviews
0 helpful votes
Follow Heidi G.
Unfollow Heidi G.
Share Review
Report Review

Delivered just as described
November 3, 2017

Delivered just as described. Thank you!

Date of experience: November 3, 2017