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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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chas w.
1 review
0 helpful votes
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No issues at all
November 30, 2017

No issues at all. Thank you!

Date of experience: November 30, 2017
Virginia M.
1 review
0 helpful votes
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I had a question regarding what this order contained, contacted the Representative and received a explanation without question. Also have enjoyed service of ordering and returning items.

Date of experience: November 30, 2017
Sabine H.
1 review
0 helpful votes
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It was a very easy process
November 30, 2017

It was a very easy process. Thank you so very much.

Date of experience: November 30, 2017
Monica F.
1 review
0 helpful votes
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I am a first time shopper at your site
November 30, 2017

I am a first time shopper at your site. I was ask to survey which did not make sense since I did not get my order yet. Looking back, I guess the survey is asking about the initial buying/shopping for the item before receipt of final product. That confused me as most sites ask after you receive the item because no matter how the site appears if the product received does not get delivered or is very inferior from what is described, you cannot rate the shopping experience.

Date of experience: November 30, 2017
Janet S.
1 review
0 helpful votes
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Recently I had to get custom orthotics & was needing to find a Winter boot that would accommodate the orthotics. The Propet Madison Ankle Lace is a good choice.

Date of experience: November 29, 2017
Paula J.
1 review
0 helpful votes
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!
November 30, 2017

!

Date of experience: November 29, 2017
Joan S.
1 review
0 helpful votes
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When ordering I made a mistake and had a hard time rectifying it.

Date of experience: November 29, 2017
Lori M.
2 reviews
0 helpful votes
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These are the best insoles
November 30, 2017

These are the best insoles. Make sure u buy these bc some that look the same are not. These have a black bittom layer that is more supportive than another. Ersion that looks like a cardboard color on bottom.

I don't heat them up bc then they flatten out at arch
& I need that support for my 'high arch'.

I get pain in ball of foot and may have planter fascitis: these are the only insoles that stop that pain.
I put them in all my tennis shoes & ski boots.

Date of experience: November 29, 2017
june n.
1 review
0 helpful votes
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Great
November 29, 2017

Great

Date of experience: November 29, 2017
Katiekat S.
1 review
0 helpful votes
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I'm not sure if the boots fit right, and I didn't receive a return policy with the order, so I'm not sure how to deal with that. The boots are cute and warm but I'm uncertain they're right for me, especially with a $74 price tag

Date of experience: November 29, 2017
Rick R.
1 review
0 helpful votes
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Xx
November 29, 2017

Xx

Date of experience: November 29, 2017
Marie C.
7 reviews
0 helpful votes
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Was very satisfied with product and service
November 29, 2017

Was very satisfied with product and service

Date of experience: November 29, 2017
Teresa c.
1 review
0 helpful votes
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Product as described
November 29, 2017

Product as described

Date of experience: November 29, 2017
Gary P.
1 review
0 helpful votes
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The shoes did not fit so I requested a Return Authorization which I received immediately. The shoes were returned the next day, and I have already received my refund.

Date of experience: November 29, 2017
Carolyn E.
1 review
0 helpful votes
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My discount code was not accepted, though the expiration date for OS-******* is not until November 19. Annoying. Shoe ran smaller than other shoes of the same brand, which caused me to return them at my expense.

Date of experience: November 29, 2017
Heidi N.
1 review
0 helpful votes
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Shopping cart was a bit hard to see...
November 29, 2017

Shopping cart was a bit hard to see...couldn't see sizes, and had trouble therefore knowing which item to delete when I accidentally got to many items in my cat

Date of experience: November 28, 2017
Joseph B.
2 reviews
0 helpful votes
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Great products and selections for my wife
November 29, 2017

Great products and selections for my wife. She is very satisfied with buying with the Orthotic Shop.
Every order made was exactly as you stated, and the shipping is quite well. Orders come a day earlier than date to receive and in great shape (thank you for using FED EX on every order you provided; I know the cost is NOT charged as much as you usually would pay anywhere else.)
Also, prices are very fair with the quality given. Not only do you give fair pricing, you give discounts on top.

Date of experience: November 28, 2017
Aminia K.
1 review
0 helpful votes
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The products are a little pricey but hoping they help. So far so good.

Date of experience: November 28, 2017
Lori P.
4 reviews
0 helpful votes
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Good website, easy to use unlike many others
November 28, 2017

Good website, easy to use unlike many others. Upon receiving the slippers, I checked them out and they look very comfortable and durable. Will be a nice Christmas gift!

Date of experience: November 28, 2017
Susan K.
1 review
0 helpful votes
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Best price on this shoe, coupon code that actually works and free shipping. And it doesn't appear my e-mail will be give/sold to a spam site.

Date of experience: November 28, 2017