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OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,407 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Irina R.
1 review
0 helpful votes
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Great shjoes!
December 8, 2017

Great shjoes!

Date of experience: December 7, 2017
Julie E.
20 reviews
0 helpful votes
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The slippers arrived promptly but are too small so I will be returning them.

Date of experience: December 7, 2017
Kelly H.
1 review
0 helpful votes
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I mistakenly ordered 8.5 WIDE, I did not mean to order wide. The box and receipt went out into recycling before I realized they were too big.
Any suggestions?

Date of experience: December 7, 2017
William C.
1 review
0 helpful votes
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Need too return slippers, definitely not the size that i needed, large size states 10.5-11.5 can't even get them on & i wear a 10.5 - 11 depending on the make of shoe or boot that i wear daily

Date of experience: December 7, 2017
David C.
1 review
0 helpful votes
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Orthotic Shop sent the shoes I ordered
December 7, 2017

Orthotic Shop sent the shoes I ordered.
They fit and feel very nice. Im glad I ordered them.
Would I reorder when needed? YES

Date of experience: December 7, 2017
Lucy V.
1 review
0 helpful votes
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I had some concerns about sizing and delivery and both were answered by customer service rep. Danielle at X 105 via email. If product is too large or too small, can I return for exchange?

The main zippers on the boots were difficult to move up and down but I was given good advice and used the suggestion offered of either Windex or lip balm to be able to move the main zippers and it worked perfectly. I am totally pleased with my boots and have already worn them outdoors. This coming weekend we are expecting snow in NY City and feel confident that I my feet will be toasty warm and I will be safe to walk in them.

Date of experience: December 7, 2017
sandi T.
1 review
0 helpful votes
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Shoes are just as described and look like they will be very comfortable. They were bought as a gift, so haven't been tried or tested to see how they hold up yet.

Date of experience: December 7, 2017
GARY G.
1 review
0 helpful votes
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Great price, only problem was post office did not scan package so there was no tracking information until the package showed up but that is not the fault of the Orthotic Shop. They sent me the tracking number same day I ordered the item. Also when I called and asked them about the tracking number they had great/prompt customer support!

Thanks

Date of experience: December 7, 2017
Astric N.
1 review
0 helpful votes
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Fast, quick, and efficient
December 7, 2017

Fast, quick, and efficient. Need to have larger discounts on Vionic shoes!

Date of experience: December 7, 2017
Mary M.
1 review
0 helpful votes
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I thought by ordering on cyber Monday I would receive the additional 15% off of the sale item. Perhaps I miss read the sale.

Date of experience: December 7, 2017
Myron W.
2 reviews
0 helpful votes
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Thank you for the discount code!
December 7, 2017

Thank you for the discount code!

Date of experience: December 7, 2017
Judie E.
1 review
0 helpful votes
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The website is a bit confusing...
December 7, 2017

The website is a bit confusing...esp. The availability and the "coupon code" availability, but otherwise, fine. Disappointed that the shoe I really wanted is not available in my size.

Date of experience: December 7, 2017
Cheryl G.
1 review
0 helpful votes
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I ordered several different items from other vendors on the same day as from OrthoticShop. Your order came first. I am using the orthotics and they are excellent. Thank you.

Date of experience: December 7, 2017
Kay L.
4 reviews
0 helpful votes
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Fast and quick and efficient
December 7, 2017

Fast and quick and efficient

Date of experience: December 7, 2017
Joseph M.
6 reviews
0 helpful votes
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Excellent
December 7, 2017

Excellent

Date of experience: December 7, 2017
Mrs D.
1 review
0 helpful votes
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The reason I only did 4 stars for how satisfied I was with the product is because this is a Christmas gift for my husband. He has not seen them or tried them on yet.

Date of experience: December 7, 2017
Cristina T.
1 review
0 helpful votes
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Awesome :) thank you :)
December 7, 2017

Awesome :) thank you :)

Date of experience: December 7, 2017
Danielle C.
1 review
0 helpful votes
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It's was as expected
December 7, 2017

It's was as expected

Date of experience: December 7, 2017
Jean B.
1 review
0 helpful votes
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Was very easy to navigate and order product
December 7, 2017

Was very easy to navigate and order product. Wish there were a few more choices available. Love the product though. It has done the trick.

Date of experience: December 7, 2017
Gerald M.
1 review
0 helpful votes
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The style was not to my liking
December 7, 2017

The style was not to my liking.

Date of experience: December 7, 2017