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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Lauren W.
1 review
0 helpful votes
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Found exactly what I wanted
December 22, 2017

Found exactly what I wanted

Date of experience: December 22, 2017
Florence C.
1 review
0 helpful votes
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All fine
December 22, 2017

All fine

Date of experience: December 22, 2017
Patrick A.
1 review
0 helpful votes
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Fantastic experience
December 22, 2017

Fantastic experience.

Date of experience: December 22, 2017
MELISSA H.
2 reviews
0 helpful votes
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I ordered for a stocking stuffer, the site was easy to use, check out was easy. Im sure the product will be great as well, but it is for someone else, not myself.

Date of experience: December 22, 2017
teresa f.
1 review
0 helpful votes
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I just found your website
December 22, 2017

I just found your website. I cannot wait to try the slippers I just purchased. I can only say if the slippers work like I hope they do, I will be back to purchase other shoes in the future. I have a pair of vionic sneakers that I truly enjoyl

Date of experience: December 22, 2017
Karen F.
4 reviews
0 helpful votes
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Order came promptly, as ordered
December 22, 2017

Order came promptly, as ordered.

Date of experience: December 22, 2017
Bobby S.
1 review
0 helpful votes
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Description for Sole insoles does not differentiate enough between the different models.

Date of experience: December 22, 2017
Heriberto D.
1 review
0 helpful votes
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No problem in shopping for the product that I was looking for.

Date of experience: December 21, 2017
Judy T.
1 review
0 helpful votes
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Best price anywhere on Vionics
December 22, 2017

Best price anywhere on Vionics

Date of experience: December 21, 2017
Jackie Z.
1 review
0 helpful votes
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Great!
December 22, 2017

Great!

Date of experience: December 21, 2017
Ruth k.
1 review
0 helpful votes
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No problems. Good instructions
December 22, 2017

No problems. Good instructions

Date of experience: December 21, 2017
Jonathan G.
1 review
0 helpful votes
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Seems pricey for slippers, but if they work for my wife it was worth it.

Date of experience: December 21, 2017
Phoenix S.
1 review
0 helpful votes
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Great bigger discount
December 22, 2017

Great bigger discount

Date of experience: December 21, 2017
diane j.
1 review
0 helpful votes
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Liked the shoes I ordered
December 21, 2017

Liked the shoes I ordered

Date of experience: December 21, 2017
Juan A.
3 reviews
0 helpful votes
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Estoy completamente satisfecho con el servicio y los productos que venden aquí definitivamente lo recomiendo gracias.

Date of experience: December 21, 2017
susan T.
1 review
0 helpful votes
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The customer contact person was responsive and helpful.

I had to return the product because I have a "fussy foot," with myriad problems.
I appreciated it was post-paid, both ways, and returns were easy.

Thanks. Next time I may order multiple sizes.
I've already recommended your site to friends with foot problems

Date of experience: December 21, 2017
Nancy L.
1 review
0 helpful votes
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Sizing is difficult and very little help in guessing the fit.

Also. The most uncomfortable orthotic I've ever tried.

Date of experience: December 21, 2017
Sylvia S.
1 review
0 helpful votes
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Excellent service
December 21, 2017

Excellent service. Would definitely buy again!

Date of experience: December 21, 2017
Sharon R.
3 reviews
0 helpful votes
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I had an error the first time I tried to submit, corrected the error, and pressed submit again. At that point, nothing happened so I finally just took a chance in submitting a third time, afraid of a double order.

Also, I had conflicting FedEx delivery information. They tried to delay delivery twice, and I contacted the seller to see if any other delivery method was available for future orders. Shannon, in customer service (ironically), first tried not responding to my delivery question, then was short with her answer when I pointed this out. All in all, a 'meh' experience. I think I will pay full price at Vionics before I go through this again.

Date of experience: December 21, 2017
D S.
1 review
0 helpful votes
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Checking out with PayPal appears flawed
December 21, 2017

Checking out with PayPal appears flawed. Usually simpler in my experience. I had to do it twice. Also the feedback loop for putting in the discount code was flawed too. Needs some improvement in that regard. Otherwise fine.

Date of experience: December 21, 2017