Orbitz

The worst customer service experience in my entire life. Took months to get an answer on the phone and then hours and hours of trying to work with them to ca result of nothing. They are using the pandemic to excuse refusing refunds. They sent me an email confirming the refund and then changed their minds! So sad a company has to do that to customers despite my spending countless hours on hold and back and forth with different representatives who had no authority. Finally the corporate rep simple refused to help me.
I'm done with them

Absolute worse NIGHTMARE come true. Orbitz is HORRIBLE/HORRENDOUS/INCOMPETENT! Save yourself the headache and DO NOT USE Orbitz! You will be left stranded with absolutely no help or competent representative from front line to leadership level to help. Take a guess how I spent my 35th Birthday on June 19,2020 at 6am?!?!:: NIGHTMARE ALERT:: Alone in the middle of Newark Airport missing every flight to Tampa because OBLIVIOUS ORBITZ' ticketing department Never issued me a ticket after flight was booked, confirmed and payed for WEEKS IN ADVANCE!.-What I thought was going to be a special birthday shared with my family in Tampa turned out to be a true nightmare as I'm an hour ahead of schedule before my flight starts boarding at 7:14am and as I check in with the airlines they informed that their system shows that I have not been issued a ticket and the travel agency (HORRIBLE ORBITZ) canceled my reservation! I immediately jump on the phone with HORRENDOUS ORBITZ and stood on the phone with the most incompetent representative for OVER 2 HOURS! YES, 2 HOURS on the phone with a representative, missing every single flight leaving out of that airport. She could not find my reservation after completely giving her the itinerary information OVER and OVERRRR again. Then during the second hour of the phone call she finds out that the ticketing department at OUTRAGEOUS ORBITZ neglectfully never issued me a ticket but took my payment! HOW INSANE! I have spoken to 5 representatives from front line level to lastly a woman named "Elizabeth" in "corporate" on June 20,2020 who kept me on hold for 1 hour and 45 minutes to then disconnect the call. ORBITZ YOU GUYS ARE HORRIBLE AND NOT ONLY STOLE MY MONEY; YOU STOLE MY PRECIOUS FAMILY TIME AND MY BIRTHDAY AWAY FROM ME. I Suggest someone from corporate get in contact with me immediately. ORBITZ itinerary number#*******301. AGENT: NT Booking REF: P928Q7. Hopefully you have enough competency to look up my contact with the info listed. FOLKS DO NOT USE THESE INCOMPETENT IMBECILES UNLESS YOU WANT TO BE STRANDED IN AN AIRPORT FOR TWO HOURS WITH A CANCELED TRIP AND ORBITZ TAKING YOUR MONEY FOR IT.

I WILL UPDATE THIS POST.

I had to give a star. I would like to give zero stars or -10. The first time I talked to customer service, it was right before Covid got serious in NYS. I was able to get through fairly quickly. However, the representative was rude and condescending. Not only that, but he outright cancelled my flight without setting me up for e-credits. After that, I was not able to get through to orbits for more than a month and a half! I tried several times. Their phone# was literally down aka not available! I was finally able to get through again in late May 2020 and fixed the airline credit situation. That phone call actually went pretty well and I felt the representative addressed my issue fairly and quickly. However, today I tried to redeem my credits. The representative behaves like a robot. I was on the phone for almost an hour attempting to schedule a flight! Finally, I hung up after being on hold for the 4th time for more than 10 minutes. I believe the representative neither understood nor cared one bit about what I was asking for. I also feel that she became frustrated with my request to investigate other flight options and put me on hold for long periods of time for that reason. Several times, she stated something and then put me on hold without confirming I understood what she said. I became so frustrated with the call after being put on hold for the 3rd or 4th time that I hung up and tried calling again. I am now on a waiting list to receive a phone call in 30-40 minutes (again!). I will never EVER EVER book through orbitz again. It has been absolutely the worst experience imaginable. Orbitz customer service is horrid

Terrible experience! Just caught Orbitz in a flat-out lie! We had a trip to New York booked through Orbitz long before Covid hit. Contacted them today to cancel. Even though my booking was non-refundable, they are giving Covid related cancellations a refund if the Hotel approves. They told me they would reach out to the hotel and send me a followup email. I received an email a few hours later that said they had contacted the hotel, and they were not giving refunds for a trip that far in advance yet (3 weeks). I promptly called the hotel myself. The man who answered said they would gladly authorize a full refund if Orbitz contacted them. He said he is the only employee currently working in the hotel and answering phones and that he had not received a call from anyone all day trying to cancel. So even though Orbitz told me they contacted the hotel, I know for a FACT that they did not!

Hello Orbitz. I never write review but this time i will because your customer service is horrible. Am going to book with again never. Am going to tell everyone not to book with you definetely. Here is my story. Im Olga. We booked tickets to Tampa. On june 10th orbitz sent me email to say my returning flights hours was change. I looked and said that okay as it give me one hour between each flight. On june 21st we came to tampa airport we trying to print tickets we can not. We came to counter and american employee tells us our flight was changed call orbits. I spent 6 hours on phone. I was crying, very upset, stressful. I have 4 year old with me. My sister works in CICU in hospital needs to be at work. Orbitz employee tells me that i should call airlines and talk with them. She is not solving issue. I talk to manager and she is not helping either. There is no flights to seattle or spokane until 26 th of june. I called alaska and alaska said that they notified orbitz on 15 th, and i was on 21 st at airport. Should orbitz notified me. Yes they should. I bought tickets with them de should notify me.?! Yes they should. They notified me that hours was changed of flights but they did not notify me that it was cancelled. Cancellation is more important that changing hours. When i told this to 2nd manager, he did not submit orbitz mistake. He made me feel that it is my mistake and i should check with airlines directly everyday if my flight would be cancelled or not. If orbitz just notified i would have plenty of time to change flights in advance and not be on phone for 6 hours, stressing out, crying, my sister was stressing out. My child was hungry, tired. Should orbits treat customer like that? No. We trust orbitz buying tickets through you and they are blaming airlines. If i bought tickets through them yes i would blame them. They treat us horrible. Could not find any flights. Told me that they are not going to pay extra for flights if there is difference. Manager offered me ticket and told me to pay $1000 difference for each tickets to fly one way for each person. I said gave me refund. I wish i said that it beginning but i waste my health, my time, and they stressed us so much. Of coarse tickets is so expensive to buy on same day but they could get find us tickets as it was their mistake they should cover the expenses. I am hoping to get refund in 30 days. I will not recommend to use orbitz to anyone especially if u buy flights. Use expedia. Or buy directly with airline. Service is horrible. They treat their customers horribly. They stressed me so much. I am very sad with customer service. I will definetely tell my relatives who fly a lot, friends, coworkers not use your company.
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My mom and my niece went to GR Solaris in Cancun. We are members and they were treated so bad. Fernando, David and Dave Martinez in the management office were very unprofessional, and disrespectful to my mom and niece. They had a horrible time at this resort. The food was horrible and customer service none existent. As members we are suppose to get the gala diner, but they were told that they couldn't attend and didn't give them any reason, but another person came to the office and said he didn't reserve for the gala and he was told "it's ok you can still attend". Really! What kind of a place is this resort. I DO NOT recommend this place to anyone.

Due to this Coronavirus paranoia which led to a change in policy on flight permissions for my wife's job, we weren't able to use my American Airlines flight that we booked through Orbitz. They refused to make accommodations for this case and kept $200 for a $900 ticket and credited the rest for an American airlines flight, which will require a $200 fee for rebooking, so in essence, a ticket we paid $900 for can be used now ONLY through American Airlines for a $500 ticket.
So it seems that using this service effectively doubles the penalty if an emergency arises and their customer service doesn't care about the customers expenses or whether they have returning customers. We won't be using their service again!

It's taken me a bit to write this review mainly because I'm still hot in how this company can get away with straight up robbing people then hide behind nomenclature of a policy that no one knows about and is hidden on their website.

I recently was going to go on a long overdue Vacation and booked my flight through Orbitz. I had used them in the past and thought their services were good. Yep that's all changed now.

I work for the FED as a contractor and part of my job is maintaining qualifications to keep my credentials current and in good standing. Sometimes there might be a class or seminar that accepts contractors that will enhance my standing career wise with the FED. It is rare that this happens but more on this later as it factors in.

So I book my flight for some long overdue downtime. I choose to take the insurance option and pay the extra money in case I have to cancel or reschedule as my job with the FED can be demanding and it's happened before. A couple of days later after booking my flight my supervisors inform me that there is an opening for a training class that I've been trying forever to get a slot. Like I said it's rare this happens and it would best to delay the vacation and take the slot because who knows when the next opportunity will be?

So I agree and begin the process of canceling my flight and starting the insurance process to recoup my money which is a little less than a $1000 bucks. Now keep in mind I've booked this trip 6 weeks in advance and we're about 1 week after booking.

So of course Orbitz customer service hotline is in India - so it takes me about 2 hours of dropped calls, disconnections and language barriers to finally cancel my reservation. I inquire about the insurance clause and get told that's another number and company that I have to file a "claim" with. Are you serious? Why do I have to file a claim? That should be automatic with the cancellation! Orbitz had no problem taking my money on the website for the "insurance" option. But NO! I have to file...

So I start the process. Then this is where it goes all wrong. I have to file with AIG... fill out a very long and cumbersome form on line, submit, then "wait" for a decision. DECISION!?!?! FOR WHAT!?!?!

2 weeks go by and then I get an email that says that not only is the claim denied, but I will NOT BE GETTING A REFUND! What the hell is insurance for then!?!?! According to AIG "the reason stated is not covered by the insurance policy". BTW on Obritz website cancellation policies are not even MENTIONED.

Rounds of emails begin and still nothing. I get there should be a additional charge or fee for a cancellation... but complete forfeiture of full price of the ticket is completely unacceptable. That is why it's called INSURANCE. I should have gotten at least a partial from this at the very least, or been given the option to reschedule my flights. But no, nothing, nada, zilch.

So now I'm dealing with Orbitz on the matter and getting nowhere 6 weeks later. The flight and vacation dates has come and gone and not only am I bitter about the entire experience, Orbitz and AIG just stole a grand from me without blinking an eye. I might have well been held up at gun point in the street and it's taking everything I have not to write experlitives or swear on this review because I'm still hot, hot, hot about the whole thing.

We through Orbitz to set up a car rental through Nextcar In Orlando Florida 3255 McCoy Road, Orlando Florida *******. They had no shuttle service from the airport, so one of the neighboring car rental places gave us a ride to Nextcar rental because he felt so bad for us. We go in to get our car rental and they stated that they don't take our car insurance. Our family rents cars all the time and this is the first company who wouldn't take our insurance. Bottom line, we didn't get the car and we had to get a ride back to the airport and rent a car from Enterprise car rental. Horrible customer service and I would never recommend them. Also, when we called Orbitz they did nothing about it.

I tried booking for 6 hours at night while the website wasn't allowing my flights to process. Next morning I called 2 times and on phone with agent who also tried booking. Same message, she then said she would transfer me to a supervisor. Instead I was hung up after a ten minute hold. I called back and was told the agent would call me. No call. I am presently on hold going on 1 hour now. I have talked to two agents and one so called "manager" that's only solution was for me to more money for a 5 am flight or pay 450 more for the same flight I tried to book all day yesterday. She said she would transfer me to another manger. However I have been on hold for 30 minutes so far! What a joke of a company!

On jun 18 2019, I reserved and paid for a rental car from aug 8th till aug 19th in Antalya Turkey. When I got there looked for their office or desk in rental car area even in parking area there was non. Then I called the telephone on rental car paper and asked them where should I pick the car up, to my surprise I was told the rental car reservation was cancelled. I asked them by whom and why. I was told "since you were not here at 12:00PM THE deal is cancelled". I told them that I rented the car for eight days not one day and it was prepaid that I need the car. I was told n o the reservation is cancelled. I told them fine I need the car anyway as a new deal rent me a car. I was told due to holidays in Turkey they run out of car and they don't have any car to rent me. I had to hire a taxi to go to my hotel. Next day I called them again same answer" the reservation is cancelled and we run out of car due the holiday" I had to rent another car from a local rental car and pay 3 time as much top of that my credit card was charged not only for full amount but also $11.00 per day for insurance of the rental car which I have never received. When I contested the charges to orbits I was told it is the policy of company if you were not there at 12:00 PM aug 8th the reservation is cancelled and there is no refund. If it is not day time robbery what else can be called

I tried to change a ticket return date for a ticket booked with Orbitz and then told I would be charged more than quoted, found out even the original quoted price was higher than it should be, called to fix it and was told it would be fixed then when I asked for it in writing was told it would not be able to be fixed as previously stated.

1. *Changing the amount charged without authorization*: I authorized the change amount to be charged. I later complained that I was overcharged and then was told the change price actually went up. Orbitz stated prices sometimes changed, but I was never told that when I agreed and when I said I did not authorize it, they would not reverse the charge. You cannot change the price after it has been told and charged.

2. *Lowest price option*: The 1st agent I worked with said that she was
Looking for the lowest price option for the change that I requested. In
Fact, I found out later, a lower price option would have been to completely
Cancel the ticket and pay $130 then buy an entirely new ticket, as the fare
Did not go up at all and $130 is less than the $233 that I was charged (claiming a fare increase).
Additionally, I found out from the 2nd agent that the 1st agent actually
Canceled my return flight and rebooked it, meaning I paid much more than
Was necessary to change, the fault of the 1st agent. In fact, I have flown
On this airlines over 40 times per year for the last 2.5 years and have changed
Many tickets and never paid this much. I checked and they would not have
Charged me this much if I had bought and changed directly with them.

3. *Misinformation*: The 2nd agent I spoke to, after talking to ticketing,
Then told me that I could cancel the ticket for the $130 charge and the
Pending change fee would be canceled and I would be refunded the rest of my
Ticket (minus the $130 charge). I asked if she could put this in an email
As my recent experience with Orbitz I did not fully believe what I heard on
The phone. She then went off and came back with a different story, that the
Pending charge would still go through, that I would get a refund of the
Ticket + taxes, but still about $60 more than what she had just quoted me.
This is now the 2nd time I am told something by an agent to find out later
That it is not true.

Again, I am extremely disappointed by Orbitz and even more disappointed by
How they handled customer dissatisfaction, just saying that it is out of your hands and the airline sets the fees. If indeed this was the
Amount that the airlines would have charged me and you accurately quoted me the lowest price option, that would not be an issue, but I have seen that
Not to be the case.