Orbitz

I have booked a room at Days Inn via Orbitz while traveling through Troy Alabama. When I arrived to my room and turned on the lights cockroaches scattered. I went to the front deck and canceled my reservation. Now I'm fighting with Orbitz for a refund. I cannot believe in all my years of using Orbitz that they would have this hotel as an option. The hotel was unsanitary and disgusting. I couldn't stay in the room any longer to get more pics.

You guys will not get grate reviews from me. Someone I was supposed to travel had covid I couldn't leave they couldn't leave cause we wouldn't get on the damn flight anyways! And you guys didn't wanna refund me my money! I will never let friends family to order from you guys tickets or trips. Declined me 6 times! When I called. Said you would email me to update me no one ever did. 6 times I tried!

If I could give less than one star, I would. I've used Orbitz for years and always had a great experience until this one. After this, I will never again use them. I booked a family vacation months in advance. And received text messages stating that the flight coming back is canceled and I need to contact them. I finally called customer service just to double-check. It took several days to finally get through as each wait was hours long and I had to eventually hang up.
When I did get through after a 3 hour hold one night, the gentleman on the phone was extremely rude and threatening. We went around on the phone for 2 hours. I asked for a supervisor and was told that the supervisor is not available and will tell me the same thing. I left my number for a callback but never received one. Because of that, I had to cancel my son's flight and the agent after 2 hours said that she is processing refunds, in few weeks I called and had to go through 2 hours horrible experience, and looks like the refund has never been processed and the agent was processing a refund. So, the customer service person told me she would process the cancellation. She told me to be patient and that the cancellation was being processed. Then, after about 40 minutes, she just disconnected I see that it is not processed It was an awful experience, and the customer service was horrendous. I've never been treated more rudely. Avoid them at all costs. I've read other reviews stating similar experiences where the service used to be good but is now the worst.

They tell you there's free cancellation within 24 hours for your package deal, but they don't tell you that their cancellation process is horrible. I had to call one airline myself and was charged a cancellation fee. THEN, Orbitz will not offer ANY refund for the rental car even though they charge you for it up front and I cancelled within 24 hours (and WEEKS from the trip). This is the worst customer service I've ever seen and I will never use Orbitz again.

My family made a hotel reservation with Orbitz and when we got to the hotel the reservation was not made. To add insult to injury there was no help from Orbitz to be had. We called the help line waited about an hour to talk to a representative told him our problem then put on hold again for another hour and a half before we gave up. With no other hotel availability in the city we had to drive a half hour outside the city to find an available hotel. To to it all off when Orbitz sends you a travel confirmation # (not to be confused with a hotel reservation #) they state "Your reservation is confirmed. No need to call to reconfirm.

WE BOOKED A FAMILY TRIP WITH AIRFARE AND HOTEL RESORT THROUGH ORBITZ AND IT HAS BEEN A COMPLETE DISASTER. AFTER WE BOOKED WE WANTED TO MAKE CHANGES ON OUR ROOM TO UPGRADE BUT AFTER EVERYTHING WAS DONE WE NOTICE SOMETHING WASNT RIGHT ON OUR BOOKING THAT ORBITZ MADE A MISTAKE ON ORBITZ SIDE CANCELED OUR ROOMS AND FLIGHT WITHOUT OUR AUTHORIZATION. WE CALLED ORBITZ TO FIX IT AND THEY HUNG UP ON US ON A FEW ATTEMPS THAT WE SPENT ON THE PHONE WITH EACH TIME. IT SEEMS LIKE WHEN WE GET TO OUR POINT ON POINTING OUT THIER MISTAKES THEY HANG UP AND DONT CALL BACK. AFTER A FEW ATTEMPTS THEY SAID THEY WILL REBOOK OUR ROOM AT THE SAME RESORT. THEY CHARGED US AGAIN AND THEN TOLD US THEIR WILL REFUND JUST NEED TO MAKE SOME CHANGES TO FIX THE PROBLEM AND IT WAS NEVER FIXED. CALLED BACK ANOTHER DAY TO ADDRESS THE ISSUE THEY AGAIN HUNG UP THE PHONE AGAIN WHEN WE ADDRESS OUR COMPLAINT. FINALLY TALKED TO SOMEONE AND HE ASSURED US THAT HE WILL GO BACK ON THE CALL RECORDING HISTORY TO AND FIX THE ISSUSE WITHIN 24HRS AND GIVE US A CALL BACK WITHIN THAT 24HRS. WE NEVER GOT A CALL TWO DAYS AFTER WE CALLED BACK TO CONFIRM OUR BOOKING THEY SAID EVERYTHING LOOKS LIKE WHAT WE EXPECTED IT TO BE. FINDING OUT DAYS AFTER BECAUSE WE DIDNT FEEL RIGHT AND WANT TO MAKER SURE AGAIN WE CALLED AGAIN AND NOTHING WAS CHANGE AND AGAIN THE PERSON WE TALKED TO SAID SHE WILL REVIEW THE CALL AND GIVE US A CALL BACK WITHIN 24HRS. NOPE AGAIN NOTHING HAS CHANGE. CALLED TODAY TO JUST COMPLETLY CANCEL OUR WHOLE PLANNED TRIP THAT WE ARE SUPPOSE TO TAKE IN 2 DAYS. THE GUY HUNG UP ON ME WHEN I TOLD HIM THAT HE NEEDS TO REFUND OR CREDIT US ON THE AMERICAN AIRLINES WHICH WE DIDNT BOOK A ECON SEATING SAYING THEY CANT REFUND/CREDIT IT BACK WHEN WE BOOK ORGINALLY THAT WE BOOKED IT WITH THE OPTION OF REFUNABLE. WE ALSO BOOKED ONE OF THE FLIGHTS WITH DELTA WHICH THEY SAID THEY CAN REFUND/CREDIT BACK WHICH I DOUBT THEY HAVE DONE THAT AS WELL. CURRENTLY IM STILL ON HOLD WITH THEM FOR 1HR44MIN 56SEC. WE FEEL LIKE WE BEEN MISLEADED INTO A DEEPER HOLE THAT WAS CAUSE ORBITZ HIRED CALL CENTER. ORBITZ CLEARLY AND PURPOSLY FAILED TO PROVIDE ANY CUSTOMER SERIVCE AND A FALSE REPERSENTAION OF HELP ORBITZ CONSUMERS. I SPENT OVER $15K ON THIS BOOKING AND THEY WANT TO SCREW US OVER. ITS BAD ENOUGH THAT WE HAD TO CANCEL OUR ONE AND ONLY FAMILY TRIP BEFORE SUMMER ENDS. WE ARE LOST FOR WORDS TO DESCRIBE HOW WE FEEL AND OUR WHOLE EXPERIENCE.

I've used Orbitz for years and always had a great experience until this one. After this, I will never again use them. I booked a family vacation months in advance. I started getting weird text messages stating I needed to click a link to accept a change to my travel. It had my daughters name as the contact so I knew it was fraud. Plus, I figured I would receive an email should there be any legitimate issues. I finally called customer service just to double check. It took several days to finally get through as each wait was hours long and I had to eventually hang up. I left my number for a callback but never received one. When I did get through after a 3 hour hold one night, the gentleman on the phone was extremely rude and threatening. He said I needed to click the link immediately or he was cancelling my trip. I told him I wasn't comfortable clicking a link to accept changes without seeing the changes first. He laughed and said that's fine then I'll cancel it. We went around on the phone for 2 hours. I asked for a supervisor and he told me everyone in their company is equal and there are no bosses (which I know is bs). He also offered to put me back in the cue to wait another few hours to talk to someone else who would tell me the same thing. At the end I had to click a link despite my better judgement to avoid cancelling a trip on my kids. It was changed from a direct flight to one with several stops and I lost the money for the seats I had upgraded to and had to start over. I lost hundreds of dollars and what would have been a few hour flight turned into daylong travel. It was an awful experience and the customer service was horrendous. I've never been treated more rudely. Avoid them at all costs. I've read other reviews stating similar experiences where the service used to be good but is now the worst.

Had to cancel a booking for a flight, only for their automated system to tell me I could not get a refund despite purchasing a Flight Cancellation Protection Package. I called multiple times only to be on hold for hours. When I finally got through to someone, I was diverted to another group who informed me that the Cancellation Protection I purchased could not be applied, and that I would not receive a refund for cancelling.
Their Cancellation Protection extension is a scam, buy from the official airline if you can, it's not worth it.

I booked a car rental with them but because I have an account I failed to change the name in the booking. The car was for my wife but my name appeared on the booking. Now, I understand it is nonrefundable but there are mistakes. I was not asking for a refund but simply a way to add my wife as a driver. It took me two weeks to get to talk to someone. First, they told me that it should be The Dollar rental to make the change. I contacted Dollar and they said they can't even access the booking and neither can I. So first they lied to me and then they said, there is nothing we can do. I was forced to book another car so $ 500 was gone. I understand that orbitz made $500 out of thin air but they will never get my business again and I will try to convince as many people as possible to stay away from them.

I have used Orbitz for many years without much trouble but my most recent experience was so bad I will avoid them in the future. I tried to use airline credits with them and at first they wanted to charge $500 ea more than my credits even though I found flights for $100 ea more. I ended up making a reservation to reserve a price, which I had 24 hrs to cancel. After 5 more calls I ended up paying full price for my flights with the credit never being applied. Additionally there hold times were 2-3 hrs and one time they called me back 3 hours later only to put me on hold for another 30 minutes. Absolutely horrible.

I attempted to use my airline credits to rebook a flight. The customer service agents were rude and ineffective. I talked to six agents within two days. One agent obtained my details and then proceeded to put me on hold for over 30 minutes with no explanation. Another agent insinuated I was a liar after I told them I had spoke to four previous agents.

Here is the real issue. You can't get a manager. I was told I would need to wait three hours. I waited for an hour before they hung up on me. This is a common complaint that you will read on other reviews.
I am finding a new travel agency.

I had to cancel a flight due to covid and they said all I could get is a credit which I cannot use due to covid still blocking those countries. They refused to help me in any way so I filed a complaint with the BBB. They wrote the bbb saying they would issue me a refund minus a fee. 3 weeks of promised and no refund, then almost a month later they flat out say that they refuse to pay a refund. I contacted the BBB and was told to wait for a reply. 4 weeks later, no reply. My complaint was closed, my email deleted, and orbitz was not held accountable. I am now going to file a complaint through the attorney general's office in my home state. It's not just me, it's 100's of people going through this and they lie, hang up on, and play games to keep the money.

I bought at Orbitz a family trip ( 5 persons) and all flights has been cancelled.
I was out of my country and made many long distance calls to both Orbitz ans the airline company to help me to get back home.
Spent hours at the phone but they did NOT helped me and also dont offer at least a refund? Looks like a joke. I have paid, service was NOT provided and they said " Sorry, we cant do anything." See you guys at Court house.

Why does Orbitz devote a dominant part of their opening webpage to social justice propaganda? Don't we go there to make flight/hotel/car bookings? Do we need to see an agenda by Orbitz to shape attitudes?
Before any of you start calling me names, I have no problem with whatever lifestyle choice anyone makes --Live & Let Live! -- but I am exhausted from companies driven by a need to emblazon a single dominant theme across their Home Page.
I'm sure I'm not the only one who thinks, "Let me find a platform that is focused solely on the core mission of facilitating bookings."

I paid 600 dollars on a car rental that I had reserved through Orbitz for 316.00 dollars.
I spoke with an Orbitz representative via chat which informed me I would receive a refund, that was on the actual day of rental. No refund was received.
I called back 3 days later and spent 3 hours on hold before I could speak to a live agent which stated I would receive a refund, that didn't happen either.
I then attempted to contact their customer service once again and was on hold for over 3 hours, never got to speak to a representative

I had a credit I needed to use. I was forced by the terms and conditions to only fly on the same airline and in the same class seating " I was in premium class" I saw that the fairs on their website were cheaper but was not allowed to book the cheaper basic seats and even had to pay over a $200 difference to cover the difference. I never got my tickets / booking emailed to me so had to call Orbitz, after a 2 hour phone call he finally found our booking and despite paying a difference on top of my credit to sit in the same seats the booking was made for the Basic seats, so I essentially paid to downgrade! This makes no sense at all! In fact this is super crazy and per their own rules and regulations let's remember I was not allowed to book basic seats and had to pay the difference for premium that I was required to re book! Why did I pay to downgrade?! After hours on the phone I was told I would get a call back within 72 hours after they review the recording to see if I agreed to pay more to downgrade to Basic, that is the dumbest thing I have ever heard! Terrible experience I will never use them again! EVER!

DO NOT USE ORBITZ TO BOOK FLIGHT!

Cannot believe my experience. I booked a flight with orbitz on may 26,2020 for a week in April 2021 for my moms 70th birthday I wanted to take her to Ireland. Because of the pandemic and my moms preexisting condition we decided in august 2020 to push the flight to the following year.

I have called every month since then to make sure I would be able to change the flight. I also paid more when booking to confirm i could change the flight.

I was told to wait till March 2021 so that it was closer to date and "would not at all be a problem"

I called yesterday to change flight and Was told very rudely by Ariel that the flight couldn't be changed my only option was to cancel. They Could care less they were going to be loosing the cost of 3 flights (over $2000) and doesn't try to offer me any help with finding new flight or rebooking. Terrible sales person. Ariel told me the supervisor would be calling me back never did. Doubt Ariel even told supervisor to Call me.

Spoke with supervisor this morning John. He told me my options were to cancel and rebook after April passed.

Cannot believe this I paid more money for my flight for the insurance, I called every month (spoke to a lot of misinformed employees). It's is my moms birthday and the date really matters so she can be in Ireland for her birthday and this booking agent could literally care less in helping me. Also offered to pay more money if needed. I will NEVER be using orbitz again in my travel. I will make sure to tell everyone I know how terrible this experience was. Contacting corporate directly and in every way I can. DO NOT USE ORBITZ

I contacted United directly and a very nice woman helped me, credited my account with a discounted promo code. AMAZING CUSTOMER SERVICE AT UNITED DIRECTLY! ( TERRIBLE customer service from Orbitz)

They didn't email me my flight was canceled, the airline said they didn't have my email to tell me but I signed up with orbits with an email so why would the airline not have it? Terrible system.

Be prepared for a whole world of hurt if you book with Orbitz. We booked well in advance and got a great flight at a great price. NOT! Our flight has been cancelled and changed 5 times so far. They added a day layover to the flight and did not compensate with a hotel credit. You spend hours trying to rebook with customer service. No apologies. NO REFUND even though they cancel your flights. Now all the other airlines with the good deals are gone so to late to re-book elsewhere. You are given a flight credit for future use to get screwed all over again on your next trip. DON'T DO IT!