Orbitz

Our flights were delayed twice, each time by a day. Both times, Orbitz booked my mother and grandma on different flights. My grandma is old an cannot travel by herself. Orbitz spent 3 hours saying they would help me and then not arranging anything. Delta is telling us the Orbitz has to postpone the return flight because of the delay. They are refusing, saying they cannot move the return flight later as there are no economy tickets left on any days in the future. I checked on Delta and Orbitz and there are many flights available. Total scam! Avoid at all costs! Support was not given by Pamela.

Booked a flight through Orbitz, noticed 3 weeks later I noticed The same flights are cheaper called orbitz no credit no nothing also said the flights I had chosen are non refundable but I purchased trip protection,,, what a joke worthless and will never use Orbitz ever again,

I booked a car rental on Orbitz, using my phone and, somehow, the wrong dates were entered. I called Orbitz just to change to the correct dates but, since I had booked a non-cancelable, non-refundable rez, they wouldn't accomodate my request. I didn't want my money back, I just wanted to change the dates to the correct ones. No matter how many times I spoke but got the same reply and lame apologies. They stuck to their policy like robots, not thinking, sentient human beings who could have seen the mistake and accomodated me. I had to book through Priceline and eat the money I paid Orbitz. I won't ever use them again.

I had rented my rental cars via Orbitz (Enterprise Rental, Hertz, Alamo) for many years now and have had great experience! I recently gave Sixt Rental a try via Orbitz but didn't realize I would be penalized for weeks in advanced cancellations! Orbitz Customer Service tried to contact Sixt and so did I but no one would return any email response. I tried calling Sixt to ask for a refund directly as I'm new with them but no phone service available from them at all! Sixt Rental is a ripoff, terrible rental policy and no customer service at all! I requested Orbitz for a direct refund as I was not aware of the Sixt Rental penalty which I didn't hear back from Orbitz either. I'm very disappointed about that!

After booking car hire through Orbitz I had to cancel.
I payed a booking fee of 143USD. They advertise free cancellation, very good I thought. The company sent me an email stating that they had refunded my bank account, this was not so. My bank told me no such refund had been made. After two months of trying to resolve this to no avail I have been left without my money. It is very difficult to contact Orbitz if there is a problem, no email etc. My advice to you all is not to use Orbitz they are very dishonest. I will never use them again.

Terrible experience when I was ready to fly one week before I found out that Airline cancelled my trip., I was looking for alternatives to fly, no successful., They refund my flight but not the Hotel because the Hotel and Orbitz policy… At the end I lost my money because the hotel refused to reimburse it.

Orbitz (Expedia Group) scams people. DO NOT USE ORBITZ! I have been trying to get the refund for the cancelled flight back in 2020 due to COVID 19. Since, their excuses and stories for why they can't refund me or validate a voucher have been changing. They first blamed the airline company, then they said the voucher has been expired (the voucher they issues was not usable hence I am still fighting for my money back). Now they tell me the airline directly refunded me already, which is not true because the airline company emailed me with a statement saying that they NEVER transfer a refund directly to customers because the price of a ticket fare for refunds, penalties or fees are calculated by travel agencies. The last response from Orbitz I just received is to check in with my bank because that is the "best place to address my concern." People purchase tickets online with credit cards, not with bank transfers. Orbitz's agents must be hired and paid for being dumb or not caring at all for complicated matters. Why would I check with my bank? The airline company informed me last year that Orbitz collected the refund on Feb. 13,2021 and Orbitz refuses to refund me or issue a voucher that I can use. E-Dreams (I also had another booking through E-Dreams in 2020) took my case seriously and refunded me 100% months ago whereas Orbitz has stolen my money and tells me to check in with my bank. Orbitz DOES NOT HELP THEIR CUSTOMERS. THEY ONLY SUCK MONEY OUT OF THEIR CUSTOMERS.

More than a month ahead, I booked premium economy tickets to NYC -- including specific seats. I have it in writing. But I don't have those seats, it turns out, because Orbitz never confirmed the seats with the airline. Instead of the window and aisle that I booked, we'll be in 2 middle seats -- obviously not together. Orbitz is very apologetic -- and agrees that it's their fault -- but they're not prepared to do anything to remedy the situation. The lesson is clear: skip Orbitz and book directly with the airline.

I had a terrible experience with Orbitz. I contacted Orbtiz to rent a vehicle in Calgary. You have to reserve a vehicle first which I did. Then I read Orbitz's Car Rental Policy page including the Rules and Restrictions but I did not see anything pertaining to me. So I booked my vehicle and pre-paid for the rental. When I arrived in Calgary I was told that my car rental company was Routes car Rental and that their office was not on airport property. I had to arrange for a shuttle to take me to their office. When I arrived at the office I was told they could not rent me a vehicle because I was over the age of 74! But I had a valid driver's licence! They refused so I had to return to the airport to find another vehicle. All other car rentals informed me that they did not have such a policy just Routes! When I returned to Winnipeg I asked Orbitz for a refund but they refused. They said I should have read the page on Rules and Restrictions. I told them I had but did not see anything. They said I should have opened the link from the section saying Additional Charges or Restrictions May Apply For Drivers Under 25? I said why would I read this section when it doesn't apply to me!. I am not under the age of 25. They continued to refuse to give me a refund. I think this is terrible customer relations and I would not recommend renting anything from Orbitz again. I am totally disgusted and disappointed that I had to pay for a service I did not receive. They advertise free cancellation but they were the ones who cancelled my rental! Seems like a scam to me!

I do not recommend using Orbitz for your travels. The agents are unhelpful and it takes you over 1 hour to get anyone on the phone if you have any issues or troubles.
I do not recommend this website

They are not renting the car they found a third party company and when you need anything they do not provide the best support.

If you buy collision insurance through Orbitz the local agency will not accept it and you will have to pay again. Also, when you book your car rental through Orbitz the collision insurance is optional but when you pick up your car it is not optional. You must have it or you do not get the car. So what seemed like an okay deal ends up costing more than going with a regular agency like Avis or Budget. Do not be mislead by this Oritz scam!

I spent nearly $5,000 on flights on Orbitz in 2020. They assured me I could use my credits until April 2,2022. However, they refuse to let me use my credits or give me a refund, because they claim that they have an agreement with the airline to handle the credits. The airline denies this and claims to know nothing about the tickets. Orbitz should handle the problem or eat the costs, since I bought the tickets through them.

This company is an utter piece of garbage.

Twice this week I have found that cancelling a flight and getting a legitimate refund from them is an exercise of utter insulting stupidity and dishonesty. They will block you every step of the way with technical glitches on their site, robot answering machines, idiotic chat dialogues, stupid irrelevant questions, and actual agents who are worse than useless, do not even know how to cancel a flight and leave you on hold for half an hour.

I will never give this company my money again, they do not deserve our business whatsoever

Rented car with Orbitz - Started with Hertz and got switched to Greenmotion? Rental was for the UK, so paid for collision coverage with Orbitz and the P/U and drop-off locations were listed at London Heathrow Airport. Get to Hertz and no record of rental - FINE Print - Greenmotion. The collision coverage premium was not honored and additional charge of $116. Greeenmotion is not at LHR, but a 20 minute bus ride when there is a bus, there was no service - cab fare $36. Location is at closed Hotel due to COVID. Orbitz will not make adj. For double ins. Charge and fraud with listing Greenmotion at LHR.

I ended up with an $800 credit due to their website downgrading my flight. They won't give a refund, only a credit. When I went to use the credit, the cost of my one-way flight jumped from $538 round trip to $664 ONE WAY. This left me with a $140 credit which they said would be forfeited because it was "small". After squawking, they relented and left me with the credit. I'll frankly never use it because I will NEVER use them again. Customer service process is awful and you'll give up out of despair. They are little more than thieves.

The day before the title happened: I had booked with Extended Stay thru Orbit (also paid in advance) and arrived to find out the place had no vacancy. I returned home and put in for a refund and still needing a room, booked the next night with MyPlace and when I arrived they had no word of my coming. So I happened to have my confirmation page from Orbit right there to show the hotel, so they contacted Orbit to straighten things out. Orbit rather than address the matter then, instead chose to text me a link to their help page on their web site.
My hero. Not.
How much lamer can you be? Well I just told MyPlace to rent me a room (thus now having paid a second time) which they were happy to do. I don't blame MyPlace, and I never put in for a refund for the second rip-off because frankly my time is worth more and i had already wasted plenty of it on Orbits mickey-mouse approach to business.
I would save you, the reader, my frustration.
Was it worth it to save $5? Or $15? Total lost: about $200.
I didn't do anything out of the ordinary, and I am not savvy enough to upload an image but here is what they wrote me:
And all Orbit had to do was look up my history and see I have never put in for any refund for any reason, why would i lie about this one particular situation?

Dear Steve,

I spoke with Extended Stay America Suites Kansas City Overland Park Quivi and they decided to follow the terms and conditions of the booking and not issue a refund. They had stated that you were tagged as No show

Sincerely,

Catherine R
ILOCrosete
Orbitz Customer Support Team

Of course I don't have proof I showed up. Why would I? Until now i have never had a reason to think I would need proof: let alone that my word would not be taken on merit alone. Would be different if I had any sort of history of this.

Then came the next day when my reservation didnt show up at MyPlace but Orbits had the gall to send me an email asking for my review of the hotel.

I'm sorry but my time is worth more than the $100 I got cheated. To chase after something from a company that has as much as called me a liar already... when there is only evidence to the contrary if any at all.
Because at some point you have to say... you had your chance. Orbits had theirs, I'm not wasting more of my time to fix their mistakes but I will warn others what to expect.

I purchased travel insurance. My husband got hurt and I tried canceling the flight online, they canceled insurance but not the flight, they keeped flight money.

Does anyone think using Orbitz to book a flight is better than going direct to the airlines?
This may change you mind…Steer clear of Orbitz. I made a small change to an earlier flight on a round trip ticket. Orbitz changed my round trip to a one way ticket. When I tried to check in my return flight, it said see an agent at the airport.
The AA agent said I would have to purchase another ticket. This left me no choice but to book a last minute return flight at a much higher cost. Orbitz took zero responsibility and was unapologetic. I even sent screenshots, booking records and asked to escalate. I got nowhere with their outsourced & lossy customer support.

AA didn't offer a discounted ticket either but it really wasn't their fault. Customer service is so rotten these days. Hopefully informing others helps with their decision making.