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Cecilia did a great job of assisting me when I did not receive my full order. She contacted the seller and found out for me that I would be receiving a 2nd shipment. It was a very timely response as well.
It has been a long time since I have had someone be that quick and helpful with a problem online! Thank you Leslie
I had an issue with one of the businesses. After being unable to reach that particular vendor by phone, I contacted Orangeshine directly. Their reps are always helpful. This go round, I spoke with Cecilia. She was thorough and helped resolve my issue quickly and efficiently. Thanks for always providing great customer service.
Cecilia was so helpfully she always responded to me very quickly. She also continued to follow up making sure everything was taken care of for me.
I was needing to update my shipping and Philip in Customer Service went over and beyond to make certain my package reached the correct destination. I was most appreciative. Thanks so much.
Jerica Garcia responded back to me quick & gave me all the help I needed. I'm completely satisfied. Thank you so much
The customer service is fantastic. They help and respond to you quickly and efficiently. If they cannot reach you by email they call and leave voicemails which is a big plus.
I called and had a few questions about my account and order. She was super helpful and answered everything. Very friendly!
I placed a few orders from Orangeshine and had a few questions. I must say Leslie C. Responded back in a timely manner and I love my products I received for my business.
I love Orange Shine. Only problem is that the vendors do not respond on time and do not update their stock information often. Also shipping cost is too ridiculous. But the customer representatives are very nice and always helpful.
I have been using OS to purchase every week for a few years now and am always pleased by how user friendly the site is. I also love the security systems they have in place to protect your card information from fraud. That being said, there WILL BE mistakes when it comes to these vendors in regards to shipping, payments, missing items, etc. it comes with the territory of the LA fashion industry. But having a liaison like OS for B2B sales has been really helpful. Thank you to Jerica for helping me with an issue with a vendor! As small business owners, a couple hundred dollar mistakes here and there can really add up and I appreciate her help resolving the issue. She was able to resolve it within a day. -Sarah
I spoke with Cecilia via email about an issue I was having. She settled the issue very quickly and gave me great customer service!
My questions were answered very quickly! Left the conversation satisfied with her responses! Thank you Leslie!
I got very quick and easy responses to report my damaged item. Thank you orangeshine! I really like shopping here because they have the best choices.
Jerica from Orange shine helped me so fast come up with a solution for a missing item :) very happy with it!
Clothes are as the picture. Shipping it's fast... if you have any questions they reply very fast... the sizes are perfect... will order moreLove the clothes
Lisbeth helped me with finding a pair of booties after the original pair I had ordered was out of stock. She was so sweet and very prompt in finding me some like pairs to order instead! Great customer service!
Great experience with orange shine.
Customer service was excellent. Resolve issuse right away. She went straight to problem and resolved the issue. I am receiving a refund.
Jericho was very quick to respond to my email and answer my shipping question. I will definitely be doing business with this company again!
Phillip contacted me regarding a shipping fee. Since I was a new vender with the company, I was not aware of some charges. He was very helpful and took care of the situation for me.
