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Received three damaged tops from a supplier. Orangeshine was attentive with answering all of my questions, and issuing a credit for the next business day. I worked closely with Leslie Cervantes, great experience with them in all other areas as well!
Leslie has been very helpful and assisting me with getting my account approved, and with item not sent. She responded to me in a timely matter, and very promptly handled my issues. I highly recommend doing business with OrangeShine!
I have beautycreated84.com so I need vendors that are going to deliver speedy professional service and Orange Shine provides just that. I had the pleasure of speaking with Jerica recently following up to make sure I was pleased with Orange Shine's service and I must admit she reminded me of the great customer service that Orange Shine provides I will be placing another order today!
Never have had any problems with any orders. Fast shipping. Vendors have very good quality clothing. I will for sure always use orangeshine for ordering.
Phillip was very nice to speak with. He listens well to any comments or concerns regarding the platform. I look forward to using the platform more in the future knowing I can contact them regarding orders or vendors at any time.
Jerica has been such a great help to me and my company. She always is quick to respond and so nice! If there is an issue you are facing with a vendor, she goes above and beyond to make sure you are happy. Thank you, Jerica and Orangeshine.
I was recently contacted by Orangeshine as to why I haven't used them much. I had only one reason, really. I appreciate that they are trying to better things and make improvements. The call made me want to use them more often!
I've been extremely satisfied with My experience with Orange Shine. They have good service and response time and my orders have always shipped quickly and timely
Tammy-Roth Boutique
Always make sure I am completely happy with my orders and that I am always satisfied with my business.
Orange shine always has a variety of items & vendors to chose from. The shipping isn't super long & the quality is great. They even assign a special rep to work with you to get you what you need.
I want to say a special Thank You to Jerica, I had an issue with one of my orders, and she was able to care for it and update me in a timely fashion! Thank you Jerica!
Jerica was helpful, but zenana sent us two damaged products AND the completely wrong piece of clothing we ordered.
Cecilia is an awesome rep to work with. It was a pleasure and she answered all our store questions and concern in a timely manner. Thanks orange shine team!
Thank you
228 Couture Fashion
Houston, Tx
I recently received a damaged item from a vendor and Lisbeth went over and beyond to make sure they refunded me for the item. She was very responsive to my emails.
I recently received the wrong size from a vendor by accident and Lisbeth provide me with outstanding customer service. Lisbeth went above and beyond to make sure everything went smoothly.
I love doing business with OrangeShine. When I have had questions or concerns Jerica has been super helpful, and I greatly appreciate her professionalism.
Lisbeth was awesome to work with! She took care of my issues very quickly and was super sweet to work with! Love OrangeShine!
I had a great experience with Cecilia. She was prompt with emails and took care of my return. She made sure she stayed in communication with me and the merchant. She was very nice and very helpful. I would love to work with her again if need be. Thank you again for your help Cecilia!
Lisbeth did an amazing job at assisting me with a package that I have been waiting on for a very long time. Orangshine itself did an amazing job at helping me, but I cannot speak for the company that I bought from.
He did an AMAZING job. So so thankful for her. My customers will be very happy to receive their items. :)
I was sent the wrong item and needed to have it fixed ASAP. I spoke with Cecilia on the phone and corresponded with her through email. She did all the work for me and corrected my problem in less than a few hours. Highly recommend!
Dear Kelsey S.,
Thank you for taking the time to leave a review. We are sincerely sorry that you received damaged products from one of the vendors on our platform.
We have been working on improving our support flow and our vendor vetting process because we want to deliver 5-star customer service.
If you wish to revisit the issue or have any questions, comments, or concerns, you can reach me at [email protected] and I will do my best to assist you.
Thank you.
Viktor Kristensen@ OrangeShine