OpticsPlanetReviews 269

I'm not sure about all the problems, but I just bought a Trybe Defense chassis. I ordered UPS Standard and it was here in 2 business days. I have already tried it out and it was fantastic! I plan to by another.

Tried to buy 'in stock' brass. It wasn't. After several calls ans promises of 'it will be shipped' then it will be shipped next week - FOUR months cancelled the order

The also would not accept my review of their poor service

I bought a rock climbing cam $25 cheaper than competitors, and they had a coupon code available. I added a couple carabiners too. Received my products and a timely matter. And received plenty of email confirmations of updates. No problems here.

Call customer service, they will answer but refuse to do anything for you or make any effort or accommodation. In my case, i ordered something that was in stock, then recieved an email that it was out of stock and backordered. Which was odd considering it was in stock with every other retailer as well as in stock with the manufacturer. I waited 5 weeks and called customer service to see what the deal is. All they could tell me is that it is out of stock and the manufacturer has given no date for when it will be in stock. Again...despite being in stock to date and through this entire month on the manufacturer's site and with literally everyone else! What a joke. When I asked if anyone could look into this...or you know...possibly give the manufacturer a call, I was told, in the most monotone voice imaginable, "sorry we don't do that". Very poor customer service. Ya'll should order from someone else who cares.

Several days ago I ordered a pair of OPMOD Vortex Diamondback HD 10x42 binoculars. It was offered at an attractive price.

Clicking on the "check availability" of the item it says "Estimated to ship within 2-9 days". Today (7/19/23) when I checked my order status, it said "Estimated" to ship on 10/4/2023. Of course, if I had not thought to check the order status I would not have known and would have spent my time waiting for my new binoculars to arrive before I leave on vacation. OpticsPlanet didn't bother to inform me that they sold me an unavailable product and when I called them I got some rather flimsy sounding excuses before cancelling the order.

In the meantime, I have been receiving daily promotional spam emails from them for products I really have no interest in. Hopefully they will honor my request to unsubscribe.

It turns out that OpticsPlanet has a long history of knowingly taking orders for items they won't have in stock for months without informing the buyer. You'll find many similar complaints on this site and elsewhere with some simple internet searches.

The BBB site has an alert for OpticsPlanet regarding a "Pattern of Complaints".

"BBB files indicate that this business has a pattern of complaints concerning delivery issues, product issues, and refund/exchange issues. On 2/4/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 6/9/2021, BBB has not received a plan of action to alleviate the pattern of complaints.

Stay Away from OpticsPlanet.com!

I ordered a Sig Sauer stock back in April and my delivery date was updated shortly after my order was completed.

I ordered in April when things showed to be in stock and the following morning I received an update for shipment in July. I never received any notification of anything after that.

I've checked on my order twice in July and my date changed from July 12th, to July 21st and after checking again today, it's changed again to July 27th. Who knows how many more times it will change, but don't pay this company. They are complete garbage and do not fulfill their ends. I paid long ago OP. You're garbage and I hope you all go bankrupt. Disgusting company with horrible false advertisement and empty promises

DO NOT USE OPTICS PLANET!

Just checked today and of course… now it shows ETA Undetermined. Backordered without any updates once again. Just disputing the charge with my CC company at this point.

Won't ever deal with OP again.

I needed this piece of equipment last week thus expedited shipping. Ordered 7-7-23 After a week DHL had not processed the package as of 7-14-23. Then the following Monday morning 7-17-23 I got a call from Optic Planet saying it was handed off to the postal service for delivery.Now on Tuesday evening 7-18-23 they have NO idea where the part is and don't even have an estimate when it might arrive. DO NOT BUY FROM THESE GUYS. THEY ARE SO SCREWED UP WITH SHIPPING. Optic Planet says because they handed it off to the P.O. They can not refund expedited shipping. Tracking shows they have NOT handed it off. I would order it from a different sight but the part was to expensive.

This site has horrible customer service. It doesn't stand by their mistakes and do not do enough to fix them. Do yourself a favor and show somewhere else.

Placed an order, and only then got notified that one of the items is out of stock and will be shipped in 11-23 business days. When talking to support, their attitude is like they are bothered by you. Will never buy anything from this site again, thankfully there are plenty of other options.

I will not order anything from Optics Planet again. I placed an order over 15 days ago and it still has not arrived. I contacted them to assist me with this issue, however I only get a generic message stating they can't do anything if the order has been stagnant for 14 days by the shipper. This is completely unacceptable. I have paid them to provide a product (with free shipping stating it would be delivered within 10 days) and I don't have my product. They have done nothing to assist me. When I have asked for my money back, they sent me the generic message as stated before. And by the way, they use DHL as a shipping source and they are terrible.

So I go to order an attachment for a suppressor I have and the product is listed as in stock, I even pay a little extra to get it in time for a boys trip. Sure enough a few days goes by and I check on it and it says "expected to ship in 35 days", that's a joke right?

NOPE! Company likes to list items are in stock and ready to ship…that is until you pay for it. Then you'll get emails saying "once our supplier gets them, then we will get them, then we will send it out".

Soooo why do I need you? I'll just buy directly from the supplier and sure enough, I found out the supplier, bought it from them and already got a tracking number in my email within 24 hours.

Optics Planet is the FINEST PAIR OF CLOWNSHOES you can find. What a joke of a company.

This optics planet has attempted to scam to much money from my bank account. Apparently my info was sold on the black market n now being used to purchase products on their site, YET they can't reimburse me when I say it a scam. Repeatedly attempting to use my card so I blocked it, however there isn't an email I can write to to rectify this issue.them another site called hellcase was running my card through the night. Hellcase made off with $60

Initially my order was cancelled without notice, and an item wasn't actually in stock that I had ordered when it said it was on their website. Called to figure out what the issue was and it was flagged due to having different billing and mailing addresses. The manager Kyle dropped the price of my order as much as they could and added a different version off the back ordered item to fill the gap until the other item came back in stock. Was a slightly bothersome process, but they still did the right thing and compensated me for the mistake and my troubles.

My name is John, I am new to doing business with Optics Planet. I recently purchased an American Defense Scope Mount. I received the wrong mount, lucky for me, Amy answered my call. She was so understanding and over the top helpful in processing my return. To be honest I was expecting resistance in getting a refund. Ms Amy, was a professional, super helpful and friendly. Her customer service was above reproach. I even asked for her extension for future business with Optics Planet. Thank you, Ms Amy!

I ordered a holster for an M&P 9, the full sized handgun, not the smaller Shield version. The website explicitly stated that the holster fit the M&P 9, so that's what I bought. Lo and behold, the holster arrived and was for the smaller Shield gun. There were options on the site for me to select the exact holster I needed, such as choosing the model of the gun, the material, etc., and still they sent me the wrong holster. I believe the holsters are made to order, so they had to have used the wrong gun mold to make my holster or it was a rush job. I was able to contact support and they told me to send it back for adjustments. I did just that, and I got it back a few weeks later, now fitted properly for my gun. The only issue I had afterwards was that they told me they would reimburse the shipping cost, but I was ignored for a long time until opening a new claim with them about it. I got my holster fixed and my shipping money back, but it was a hassle. Holster is good quality and affordable otherwise, so if they don't manage to mess up your order then you'll be happy with the product.

Ordered 2 products. The next day I check my email, and one of them is on back order. I contacted a rep who said I was lying, and it showed back order right under the Order button. Total BS considering how many products I turned down specifically for being on back order. The rep put 10 of their website dollars I'll never use in my website account. Crazy thing to do if your customers lying, huh. The day after that I check the status, and the back order product is now a further 2 weeks on top of the original 3 weeks back ordered. I contact them again, and amazingly I can a loaded response IN SECONDS. Can't imagine there might be others not happy about being screwed. I won't be going back to OpticsPlanet. You'd be better off buying from a fiend from the back of a van behind a supermarket in the middle of the night.

I bought a DPM recoil reduction system. I placed the order and IT showed shipping. The next day I looked and IT had my old address. PayPal used my old information. I admit my mess up. The issue is I emailed with no response then followed it up with a call to customer service. I was told since it e had shipped they couldn't do anything. I informed them it hadn't shipped and only had to label created. The person said he couldn't do anything for me. I had to call DHL and USPS to resolve it. I followed this up with another email. Finally, I got a response. They shipped it anyway.

This write up is not a product review. It is a review of the company

I tried to order a knife, that on their website says "The Kershaw Launch 4 Black Folding Knife was crafted with Californians in mind but is also a perfect option for anyone seeking a shorter blade." Anyone, unless they just don't want to sell it to you then they make up some story that it can't be sold to just anyone. To make matters worse, you can't get an answer form them as to why. Their customer service is awful and just sends you in circles.