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Optically.ca

2.2

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Optically.ca Reviews Summary

Optically.ca has a rating of 2.2 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Optically.ca most frequently mention customer service, prescription sunglasses and credit card. Optically.ca ranks 41st among Eyeglasses sites.

service
23
value
20
shipping
22
returns
13
quality
19
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Canada
1 review
1 helpful vote
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Dollar store product
April 24, 2021

Took over a month to receive my prescription sunglasses. Very disappointed. One lens is glued so crookedly into the frames that you can see the top of the lens outside the frame. Extremely cheap looking & feeling. Disgusted that they cost $200 & look like I got them at dollerama.

Date of experience: April 24, 2021
Canada
1 review
4 helpful votes
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Proper scam website
March 7, 2021

I actually ordered a pair of glasses two months ago and I haven't heard a thing from them - no confirmation, no order update nothing. They still charged me on my credit card the day after I ordered though so that's just fantastic. I don't know what the other reviewers are saying but as far my experience is concerned, I'd say it's a proper scam site. Do not recommend.

Date of experience: March 6, 2021
Canada
2 reviews
3 helpful votes
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Optically are Liars
October 17, 2020

Honestly I wish I read the reviews first. These guys are scammers. I've bought on-line before and had no issues with Clearly.ca. Anyone who has given a review with more than 1 star is liar. They don't inform you about your order. The glasses are crap and even worst they never contact you about anything. I would give them less than 1 if I could.

Date of experience: October 16, 2020
Canada
1 review
0 helpful votes
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Love my avatars
October 17, 2020

The only hard part was waiting for them to arrive! Love the purple lenses and rims. They are progressive lens so it takes longer, so worth the wait.

Date of experience: October 15, 2020
Australia
1 review
0 helpful votes
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Great and affordable
October 14, 2020

Very affordable with great delivery so much better value then other places will def be going back for more

Date of experience: October 14, 2020
Canada
1 review
0 helpful votes
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Awesome
October 14, 2020

Great communication service and can't beat their prices. Totally satisfied with frame and lenses purchase.

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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Nice colour nd unique
October 14, 2020

Received fast. Not quiète the color mentionnnes but love the colour.
I tried to find it gin to order and color but couldn't find it back. Unfortunately lost them during a winter storm wish the would have it back on stock. I tried another website and not satisfied at all... already ordered twice with optically and will do more for sue

Date of experience: October 13, 2020
New York
1 review
0 helpful votes
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Just as described and very fast shipping. Very pleased with my first pair so I ordered another pair for a third of the cost

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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The glasses took about a week longer than normal but under these COVID circumstances I understand. Glasses are of good quality and will order again

Date of experience: October 13, 2020
Bangladesh
1 review
0 helpful votes
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Just Great
October 14, 2020

I bought two pairs, Still Using second pair।. They're great with a great Price। Highly recommended. Would buy again.

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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Great prices and service
October 14, 2020

Optically.ca makes it easy to shop for glasses at fair and reasonable prices with ease. The web page is easy to use and glasses shipped right to your door!

Date of experience: October 13, 2020
Canada
1 review
2 helpful votes
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The 100% refund guarantee is only for the frame and not on the lenses. My glasses though claimed to be made to the order were not perfect and was at first promised for full refund then denied claiming it was communicated in error. However after much persuasion they issued full refund at the end.

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
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Scammers
September 18, 2020

I order back in May 2020 two pairs received them and they were very cheap one pair didn't arrive contacted the company and they said sorry that pair is no longer available then I paid even more for another pair then they sent it but it was not the one I ordered but a VERY cheap pair and I'm still waiting for my refund after sending them back and it's September 2020! Avoid these scammers at all costs!

Date of experience: September 18, 2020
Canada
1 review
1 helpful vote
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Poor quality control
August 5, 2020

The cheapy frames ie $39 were twisted and could not be straightened with hot water. They took a full month to arrive. The better ones had 2 different color antireflective coatings and one lens has the wrong prescription. I am unable to access my prescription to verify it although the previous pair was correct. Also these frameless glasses were on hold for 2 months until I contacted them because they waned to upgrade to lenses for another 50 bucks. I never received a notice. The frameless had the stems set into the lens at different distances so they are not symetrical. Overall I will not order from them again.

Date of experience: August 5, 2020
Canada
1 review
2 helpful votes
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I bought glasses from Optically.ca and they were terrible. The frames I ordered were not the ones I got. I paid for wager thin lenses and they were not thin. The frames were also crooked. I contacted them and they said they were made to my specifications. I have worn glasses for most of my life and have never had lenses this thick or heavy. I sent pictures of my glasses now and what they sent and they said it was what I ordered and they could refund me my frames but only 50% of the lenses. They advertise 100% unconditional guarantee if you are not happy. Well I was refunded only 50% of the lenses. Please do not order from this company, they do not back up the refund policy.
Disappointed customer.

Date of experience: April 7, 2020
Canada
1 review
4 helpful votes
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Complete Ripoff
March 31, 2020

Please avoid at all cost. This company does not deliver what they promise. I ordered white prescription sunglasses which came as battleship grey. The frames were damaged and and the bifocal lenses where in crooked. The order was weeks late and their commitment to keep you up to date on the deliver is non-existent. Their website say they offer a complete refund if for any reason you are unhappy, untrue they do not. An agent just informed me that they fact don't even offer white frames yet the website shows just that. No refund, huge hassle. There are so many other great online optical places to deal with so just avoid.

Date of experience: March 31, 2020
NL
1 review
2 helpful votes
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Optically.ca
February 29, 2020

Terrible. Ripoff company. Don't shop here. They can't deliver... very very slow customer 'service'.

Good luck getting what you ordered... i never did...

Date of experience: February 29, 2020
Canada
1 review
1 helpful vote
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Loss of money
January 18, 2020

My glasses have never arrived and store support didn't want to do anything about it. I was waiting 2 month before finally contacting them and all they had to say is that my glasses have arrived and I have to kindly check the mailbox... Very poor customer support and overpriced stock. Never gonna order from them again.

Date of experience: January 18, 2020
Canada
1 review
0 helpful votes
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Horrible
December 14, 2019

Avoid at all cost, they are not cheap but both their service and quality are terrible. I feel sorry not coming to this site and read others review.

Date of experience: December 13, 2019
Canada
1 review
1 helpful vote
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Poor customer service. Fail to reply to emails. Efforts to sell unnecessary upgrades. Ended up 6 weeks to get glasses. Lied to cover up delays.
I won't. Ever order from them again!.

Date of experience: December 2, 2019

From the business

Buy eyeglasses online from the best online glasses store in Canada. Wide range of prescription glasses and eyeglasses online start from $19.