OPSGEAR, INC.Reviews 73

I purchased many of products from Opsgear in 2014 and 2015 including DVDs, clothing and tactical and rescue gear. They had excellent customer service and good prices. They promptly responded to emails, and quickly shipped items.

Last August I ordered a pair of trousers and a shirt for a total of about $135.00. Waited a week before I was notified that the items were not slated to be shipped for awhile, citing "warehouse issues". I responded to them that I didn't have the time to wait for my items, and requested that the order be cancelled and my money refunded, per their "100% satisfaction guaranteed" claim. Crickets. Didn't hear a thing. Complained many times, left numerous phone messages and e-mails for them, threatening to make a complaint to the BBB and the federal government office of consumer affairs, all without any reply. Finally, I received a box with the items I ordered, but nothing else. I've never opened the box, trying to figure out a way to return it and have my money refunded. I will NEVER buy from these idiots again, and will warn any other person to stay away from them. I've left negative reviews wherever I can, and have told people about these losers. This is touted as a veteran-owned company, but it can't be because of the treatment people get from these clowns... a veteran would never do this to another veteran. They just want to tap into the "veteran-owned" consumer supply because vets tend to buy from other vets. It's a scam. Stay away, and spread the word. Make these guys go bankrupt!

Do NOT buy from these clowns. I don't know if it's a case of Mgmt not knowing what the shipping dept or billing dept is doing or they just like to play the "WE SUPPORT THE MILITARY AND LE" card to rip honest consumers off but their seemingly straight up website is nothing but a front for a CC scam. I ordered a pr of boots but canceled order after waiting w wks with no verification of the purchase from them. My CC was charged within 24 hrs. Non-responsive to emails, phone calls. Three wks later I rec'd email stating that the order would be cancelled and my CC refunded. It has been 45 days and still no refund and no response to emails. Its as if they hope you'll just forget about it, write it off, and they'll still have their "virtual inventory" AND your money to fund their next kegger celebrating another yr. Of fraud. If the owner is a USAF vet, he needs to get his sierra together or do his freefall quals without a 'chute.

Just dont. They dont deliver, they lie, they didn't even respond to my emails. IF you buy anything do it through a 3rd party (PayPal etc) so you can get your money back from them, that's what I did. I of course got a response from them saying something was wrong and "we will ship it right away" after I got my money back from PayPal like 2 months later. It's like they didn't even realize I was already getting my money back from PayPal. DONT BUY!

Paid in full but never received product. If I can save one person from wasting their money and time then I'd feel vindicated. Do not use this vendor! Have complained multiple times with the response that it's in the mail. They use UPS to send the products to get a tracking number but send it to themselves in Woodscross Utah so they get their product back plus your money. Did spend $450 on these coins and received nothing. Buyer beware.

I purchased an item that did not get delivered--customer service said it was sent to their review process. No follow up email, no product delivery, no credit given for purchase. I chose ground deliver via Fed Ex (a company I have confidence in)... they later said it was sent by ground via U.S. Postal--which never arrived. I believe they use the excuse of unreliable U.S. Postal service as a scam for non-delivery. Avoid at all cost or you may lose your purchase price and the associated follow up time--not to mention the stress and disappointment.

I really think Ops Gear doesn't care about their reputation in this industry. Despite numerous attempts to contact them by phone and by email to get a status on my order, they ignored all messages, including my request to cancel the order. Due to their irrisponsiveness, I resorted to purchase the items from another vendor and request a refund from them, eventually involving the Utah Better Business Bureau to reach out to them on my behalf. They then shipped my order despite my cancellation. I will never do business with them again, and discourage same.