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Please note there is 20% restocking fee on item price.
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Your return request:
Order#: *******
Product Name: Classroom Uniforms ******* Juniors Hipster Scooter
Qty /SKU: 4xCUN-*******
Option: KHAKI-1112
Customer return reason:
Return reason: customer return
Your Note: I WANT A REFUND! YOUR PRODUCTS ARE BEING SENT BACK TO YOU! PRODUCT NUMBER ************** Order ******* KHAKI UNIFORM SKIRTS SIZE 11/12 4 x Classroom Uniforms ******* Juniors Hipster Scooter (CUN-*******) = $50.40 color: Khaki Size: 11/12 ----------------------------------------- Sub-Total: $50.40 Shipping $16.60 Total: $67.00 THESE SKIRTS ARE AN ADULT SIZE 11/12! NO WHERE ON YOUR PRODUCT PAGE DID YOU INDICATE THESE WERE FOR ADULTS/TEENAGERS! THIS WAS FALSE ADVERTISING AND AN ATTEMPT TO MISLEAD THE CUSTOMERS SO YOU CAN GET RID OF YOUR REMAINING STOCK! YOUR PRODUCT IS BEING RETURNED TO YOUR WAREHOUSE TODAY! I EXPECT A FULL REFUND!
I order 2 pairs of pants at the end of May 2018 and requested them to be sent to my job. I signed up for notifications once I received a tracking # via UPS. Early June I get a notification that the delivery could not be delivered because the suite # was not included on the package. I call UPS and give them the suite # and the package is delivered same day. When I open the package there is one pair of pants instead of 2 that was ordered. After several emails to Opentip.com I am told: On June 6,
The first letter [X] represents a warehouse code. If shipped from different warehouses, some items in the following list may arrive separately in different packages. June 13, The item was back order, and we will ship out on Monday. June 21, Sir, we will contact shipping department and process the reship asap. Sorry for the inconvenience. Today is July 18,2018, I've e-mailed them today to please refund the balance that I paid for the pair of pants that I did not receive. I've never heard of an Opentip.com before this but communication is not their strong suite and neither is fulfilling merchandise ordered. I have a feeling it will be doomsday before I am refunded for merchandise not received.
I have not gotten my items still. I ordered them, and agreed to buy them based on their scheduled arrival time. I took the latest one, and that was time enough for me to get the items. They did not ship the order till I inquired many days later that I did not get an update on the order. Then when they shipped it, the ETA is far beyond what they say in their website. If you put a zip code dependant shipping time on your website. You need to ship them. DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY EVER EVER EVER took 6 days to ship out my item argued with me saying it took them 2 days to ship it out but tracking doesn't lie says the label was printed 6 days after i purchased. Then i receive the panty hose in a plastic bag no internal packing or packaging of course they were snagged and ruined. WTF Took 13 days to receive and when it came i got 6 pairs of 8 dollars each hosiery in a plastic bag completely ruined. I'm super angry but they will not return my calls or emails for me to get an RMA and return them. FILE A CHARGE BACK PEOPLE IF YOU BOUGHT FROM THEM AND REFUSE THE ITEMS!
Placed a simple order on Nov. 4th. Got an email to confirm.
Nov 6, another email to clarify my info. Wanted me to call. Attempted to call. All prompts sent me back to FAQ online to find my own answer. 30 minutes WASTED.
Nov. 9, sent email saying my order was processed, but hadn't left warehouse and warehouse wouldn't respond to their inquiry.
Nov. 10, still no tracking number.
Nov. 11, see above.
Nov. 12, see above.
Nov. 13, Max is still 'looking into it.'
Nov. 14, Sent email ordering them to cancel my order, refund my money and stop wasting my time.
Ordered shirts for a softball team, by the time they arrived, the season was over! Attempts to get my order fast tracked to me were met with lies, and attempts to dance around giving me my money back. Worst company I've ever dealt with. Hands down.
Ordered something with a promise it would be here in 4 days, now it will be 15 days. Customer service is the s**t. Shasa basically laughs at you when you ask for help. This company is the worst, do NOT buy from them.
Eventually (more than a month later) the order did arrive, after many obviously false communications from support. I think their problem may be the delivery company.
Placed an order for a set of foosball table handles and two score keepers. The order arrived quickly. While installing one of the score keepers I noticed that the number '1' was missing. Below is a copy and paste of the email transaction between myself and opentip.
Sunday October 30th
Thanks for the prompt shipping! I am very happy with the purchase, but I was installing the scoring units and found that one of them is missing the 1. Would you please either send me the missing piece or send me a replacement scoring unit?
Thanks,
Me
Sunday October 30th
Sorry to hear that. We will double check with the warehouse and get back to you soon.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia
Tuesday November 1st
Has your warehouse gotten back with you on this matter?
Tuesday November 1st
Both units missing 1 or just 1 unit?
Please let me know if there is anything else I can assist you with.
Thank you.
Edward
Tuesday November 1st
Just one unit is missing the number one. Everything else is okay.
Thanks
Tuesday November 1st
Thank you for the confirmation. We will get back to you soon.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia
Wednesday November 2nd
Any update?
Wednesday November 2nd
We will check it with our warehouse and get back to you soon.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia
Wednesday November 2nd
This is not acceptable. I expect tracking information for the replacement / missing part before 6 p.m. PST. If this is not received, I will have to pursue this in a manner that is out of your hands. I think I have been more than patient, but you getting back with me soon is only getting back to me after I email you. This is very poor customer service.
Wednesday November 2nd
Sorry but we havent got the tracking number from the warehouse and our warehouse is closed now. We need to check it with them tomorrow morning before I can send you the tracking number. Thank you for your understanding.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia
Thursday November 3rd
You said you would get back with me soon, and it never happens. Still no tracking information. Have a nice evening.
Thursday November 3rd
Sorry but the staff in warehouse was out yesterday.
We will send an entire unit, 1 will be shipped no later than tomorrow.
Please let me know if there is anything else I can assist you with.
Thank you.
Silvia
Friday November 4th
Surprise, surprise! No email with a tracking number. The only email I did receive was a survey wanting me to rate how the items I purchased met my expectations. I will be handling this first thing Monday morning. Have a nice evening.
The only time they replied it was I will get back with you soon, which was only after I emailed them. As of today, November 4th, the item still has not been shipped. I will be handling this by other means first thing Monday.
Bought some items. Received them in a timely manner. Got emails and tracking updates. Every product was exactly as described. Would recommend to others.
