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I ordered 4 footplates from opentip for $32.77 each. It took more than 2 weeks for them to arrive and when they did there was only 1 in the box. I immediately called their customer service number (it was actually a call center in Asia) to notify them of the error. After 10 minutes on the phone with them I was left with a promise of a follow up email. Their eventual response was "Our warehouse confirmed with us that this order did ship complete. Box weighed 10lbs". I looked at the box and it did indeed say 10 lbs but when I weighed it myself it only came to 2.2 lbs. The box wasn't even big enough to hold 4 footplates!
Based on their response, I no longer believe that this was an error. I think that they deliberately shipped me only 1 footplate and pocketed the difference in cost.
Placed my order then waited 10 days for Opentip to tell me the product was now discontinued and they had canceled my order.
Supplier estimated dispatch was 3-6 days.
Poor communication from supplier and Opentip. Will not be ordering from this company again.
This website sells items that are not in stock. They make you wait for weeks while giving you the runaround saying that it's on back order. And then when you ask for a refund… They do not refund you. I had to call my credit card company to initiate a claim. Buyer beware!
They offered up a great deal on a pair of boots. I ordered them, heard nothing for a week and then received an email saying the order was canceled because the product was out of stock. Should have bought from a reputable place.
Products returned due to size. Ordered size small coveralls and they were big enough to fit my husband who wears a large!
No customer service phone number! Return instructions were ridiculous with NO RETURN LABLE.
Not only do you not get your shipping cost back with a refund but it cost me over $29 to ship the items back! That is more than the purchase price of 2 of the coveralls.
I will never recommend or do business again with this company.
They can't be trusted with small purchases even more so with the big ones. I've never had to look for a package this hard unti Opentip. Don't buy from them!
I ordered toothpaste for my cats. The product was reasonably priced for such a large tube and arrived very quickly. My cats love the rotisserie flavored chicken taste. Very pleased with my purchase and Opentip overall. I will definitely order from Opentip again.
Absolutely terrible experience. Ordered this over two months ago, and it still has not arrived. It has been ‘lost in transit' for over a month and customer care still won't do anything about it. I bought a large item prior to my bathroom renovation and it never arrived, leaving me without a shower rail for 6 weeks and my new bathroom floors full of water whenever I shower as I've been hoping it would arrive week to week. Nothing. Next step to get my money back will have to be chargebacks and fraud paperwork as this is no better. Customer care absolutely useless and robotic as well and couldn't care less to help. Don't use this website. I never leave reviews but this experience has been diabolical and a total waste of time, money and energy for me. Do better!
I am very happy with the product and the shipping was more than i expected very fast.
The following was the case I made to Opentip.com that a Simoniz soap product they sold me was not authentic.
The issue is that I believe the product sent to me was a fake made to look like a Simoniz product. When I look at my electronic receipt emailed to me of which is the only reference I know of showing me the exact product I ordered, and click on the link to the product listed on my receipt, I can confirm that the product photo as well as the product name do not match what I recieved. Here is the link to the product it would state I ordered on my receipt - (I will attach an electronic photo of the reciept in this review)
Note that at that link the product photo on your website says it is -
Ph BALANCED HAIR & BODY WASH
Skin and Hair Cleaner
Attached below is a photo of the product I received which is named -
PH Balanced
Hair & Body
Wash
Shampoo & Body Wash
If you look and compare the photos the name label has many differences. Not only that I noticed diamond shapes on mine I product label on the soap bottle that were not present in the online photo. Even back when I got the product I was suspicious that this was a fake product made to look like a simoniz product, but I did go ahead and use it anyways for a period.
Also noteworthy is on your website the product name you have listed in text does not match the photo either. The name of the product at the link I shared above was "SIMONIZ CS******* pH Balanced Liquid Hand Soap" but the photo is of ph balanced hair & body wash. And neither of those match what I got.
Then I called Simoniz and they told me they don't sell to Opentip.com, and after the phonecall I believed the product I had recieved from you was a fake. I can also not find the name of the product you sent me on the Simoniz website - https://www.simoniz.com/industrial-healthcare/janitorial-products/hand-soap-and-skin-care/bulk/
Also I recall not being able to find an exact matching name Safety Data Sheet for the product you sent me, and in the industry I am working in right now the product ingredients are important, as certain soap ingredients can make skin problems concrete workers can get even worse. And I know the company I work for has to watch its budget this time of year. I have come to the conclusion we can no longer use the product you sent me because all evidence would point me to believe it is not a real Simoniz product, and if someone was willing to do this, I do not know if I can trust what the ingredients are. I would recommend you get in touch with whoever is giving you this product, and do not sell it anymore as it for sure caused me time to get this sorted out. I believe a full refund of our purchase would be appropriate, since the product you sent me was not the one I intended to buy.
I do appreciate the willingness to help me out on this.
Below is a photo of the label on the product I recieved as well as an online receipt I recieved for this product -
After making this case I was not refunded after discussion about it with opentip where I shared all the above including additional dialogue, although it was a company I was working for who was due the refund since it was their money that bought it. This could have caused an issue as I was looking for a specific soap product that would not cause serious skin issues when used to wash off cement, and I found the product I recieved and possibly also the simoniz product I was wanting to buy actually contained ingredients that could be harmful in that they would seal cement residue to the skin which would make a cement burn worse. But I actually do not know for sure all the ingredients in the soap product I received.
I ordered a Sorbo 3' extension pole from this company. When I pulled it out of the box I noticed it was used and broken. I contacted there customer service representative and I sent back the item as they requested which delivered to there specified location the next day. I called one week later to check on my refund only to be told that they only do refunds on Friday's. Two weeks later they gave me the same story. After three weeks with no refund and no communication from this company, I proceeded to contact my credit card company to request a charge back. Only after I did this did I receive an email from the company stating that they credited my credit card. Looking at there email I noticed that they only partially credited back my card back. This was not a big ticket item, we are talking about $61.62 and they still could not credit me back the full amount. Can you imagine if you ordered and expensive item and something was wrong. So the charge back stays until they refund the full amount. It's not about the money at this point it's about a company being responsible and doing the right thing. I ordered the same part from another company and it arrived perfect with no issues. They answer there phones and were very professional. I normally do not leave reviews but because of the terrible experience I encountered, I felt I needed to inform others.
I love this product. Twist on the cap and gaskets. Turn It over and no more wasted products!
Timing right everything ok when you order that all you expect. Good products and good service.
I have a BIG BOY. He is husky and it is very difficult to find a good pair of durable and great fitting uniform pants for school and these are the BEST! LOVE THEM! THANK GOD I FOUND OPENTIP.COM.
Excellent service. They delivered the item in a timely way. I am very satisfied.
Very good business fast ship good sell on part in stock it was nice doing business with ya will order sgain in the near.
I've ordered a product that is less than $13.00. It has yet to be delivered. I have requested a full refund. They will not discuss till item is delivered. It's now been 17 days. It was to be a gife but the gift date has passed. In addition, once it is delivered, if ever, then I have to request a return sheet and pay the freight back to them. They are a scam company. It's easy to read reviews that open tip can post as good, but dig deeper, and go to the BBB and see almost 100 negative unhappy customers saying about the same thing. I'm fortunate that I've just lost$13.00. Others have lost hundreds. One complaint urged that a complaint be filed with the Atty Gen. Office. Do you think that this company has upset him? Scam, sleazoid company. Never again.
I have no issues with Opentip. But I was somewhat disappointed with the lack of instructions for the latchhook frame. The assembly instructions were quite vague and there was no information as to the best way to use the frame (ie, which was the back and which was the front and what was the purpose of the row of nails inserted partway into the frame.) Would have been helpful to have some pictures to help with setup and use.
Terrible company to do business with. Stay away if you know what's good for you. I do a lot of on line shopping and most of my experiences have been good. Enter Opentip. They sent me the wrong item and I am responsible to pay for the return shipping. Their current average rating is a 3.7. I'm surprised it's that high. It should probably be more like a 1.2.
I thought Opentip.com delivered on the product that I ordered. I was able to customize the vest that I wanted in the color that I wanted and it came out very good.
