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OnlineMetals.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!


onlinemetals.com
Northwood, United States
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OnlineMetals.com Reviews Summary

OnlineMetals.com has a rating of 4.7 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.

service
26
value
27
shipping
27
returns
6
quality
26
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Unsatisfactory
January 22, 2025

My latest purchase of a sheet of aluminum plate left me feeling I was way overcharged. I had asked for two pieces of plate, 13"x7"x5/16"thick. I received one plate that was 26"x7", so I had to cut it in half to get what I had ordered.
The charge for this piece came to $86.19, plus $48.93 for shipping for a grand total of $135.12. I feel that is an overcharge and I will be going elsewhere for my metal from now on if that is going to be your policy.
Tom Osypowski, a loyal customer for many years.

OnlineMetals.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2025
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Tom! I am so sorry to hear about your experience with us. I will be reaching out to you shortly!

New York
1 review
0 helpful votes
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Proto Order
January 17, 2025

Received my order and am happy with the material and range of sizes and shapes.

Date of experience: January 7, 2025
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Ray! I am so happy we can get you the material you need, in the best time frame!

Washington
1 review
0 helpful votes
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Metal Plate Order
January 17, 2025

The plates were cut to perfection and packaged well.

Date of experience: January 6, 2025
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Hugh! I am so glad we were able to get you the material, cut to size to fit your needs!

Massachusetts
1 review
0 helpful votes
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Great company
January 17, 2025

Onlinemetals.com has fantastic selection of products and easy ordering process. Service has been outstanding.

Date of experience: January 6, 2025
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Jerry! I am so happy we can provide a range of materials to help service you better!

Texas
1 review
0 helpful votes
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Sample sheet and protobox sheets
January 13, 2025

Nice selection of copper and brass sheets happy to start a new hobby.

Date of experience: January 2, 2025
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Austin! I am so glad we could offer the material you needed!

Minnesota
1 review
0 helpful votes
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On time and correct
January 12, 2025

I have ordered many pieces and not had any wrong or late to arrive

Date of experience: January 2, 2025
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Gary! I am so glad you have had great experiences with us!

Massachusetts
1 review
0 helpful votes
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Great Service
January 11, 2025

This order was placed during the holiday season and was delivered to me virtually the next day. Unbelievably fast service

Date of experience: December 24, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Paul! I am so glad we were able to get you the material you needed in the quickest time!

Texas
1 review
0 helpful votes
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Great customer service
January 11, 2025

Fast delivery, quality material, nice discount. I ordered the material for a non-profit art center I am working for and the next day I get a discount coupon via e-mail. Customer service honored it on the goods I already had on order. Thank you On-lineMetals.com

Date of experience: December 23, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Andrew! I am so glad we were able to get you the discount to help get the material you needed for your non-profit!

New York
1 review
0 helpful votes
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Sheet metal and 1/2" SS strips
January 10, 2025

Had all materials needed for my project, easy ordering, quick delivery, product rec'd in good codition

Date of experience: December 30, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Ken! I am glad we could get you the material you needed, in the best quality, in the quickest time frame!

New York
1 review
0 helpful votes
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Fast ship
January 7, 2025

Smooth transaction was able to finish order without breaking set up 2011 rod not stocked locally.

Date of experience: December 28, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Joel! I am so glad we could get you the material you needed!

Washington
1 review
0 helpful votes
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Received my order quickly and accurately. Will order from them again!

Date of experience: December 28, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback John! I am so glad we could get you the material you needed in the fastest time!

Washington
1 review
0 helpful votes
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Aluminum angle plates
January 7, 2025

Online Metals was convenient to order on line and the customer service was very helpful answering my questions. I picked up the metal at their Portland plant quickly and efficiently.

Date of experience: December 28, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Albert! I am so glad to hear you had a great experience! We are always happy to help with any metal inquiry!

Missouri
1 review
0 helpful votes
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Quick service
January 7, 2025

Quick shipping from Dallas; material in good shape in ship tube.

Date of experience: December 28, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Rodney! I am so glad you had a great experience with us!

Michigan
1 review
0 helpful votes
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As expected.
January 7, 2025

As expected. It's a piece of metal. What else is there to say?

Date of experience: December 28, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback John! Glad to hear you had a good experience with us!

New York
2 reviews
0 helpful votes
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My #1 metal source
January 6, 2025

No one else could even come close to providing my specific needs or offer reasonable pricing. The service was great and staff was very accommodating. Online metals is hands down the best place to go.

Date of experience: December 27, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Donald! I am so glad we can be a reliable source for you! Our awesome staff of customer service representatives are always happy to help!

Michigan
1 review
0 helpful votes
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Great as always!
January 6, 2025

Exactly what was described, reasonably priced and super fast shipping!

Date of experience: December 26, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Chris! I am so glad you had a great experience, and that everything came as requested!

Missouri
1 review
0 helpful votes
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Fast, professional service
January 5, 2025

Online metals offers quick service. I also appreciate the and wide range of products to meet my companies needs.

Date of experience: December 26, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Charles! I am so glad to hear you had a great experience with us!

Florida
1 review
0 helpful votes
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Great products and fast shipping
January 5, 2025

I always have an excellent experience ordering my metal and composites from online metals. It's fast and great quality.

Date of experience: December 26, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Adam! I am so glad to hear you had a great experience with us! Hope to see you return as a customer in the future!

California
1 review
0 helpful votes
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Packaging
January 2, 2025

For a company that sells and ships material all day long, I'm surprised that my material is not secured inside the tube when I get it. One or both ends are open.

OnlineMetals.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Craig! I am sorry to hear about that. I will be reaching out shortly!

New Jersey
1 review
0 helpful votes
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Online ordering a breeze
January 2, 2025

We ordered and received the metal products super quick.

Date of experience: December 23, 2024
Mollie A. — OnlineMetals.com Rep
over a year old

Thanks for the feedback Nils! I am so glad you had a great experience with us!